Latest Contributions by ChristianWells

‎03-02-2023

I'm told the bug is still "In Review". Does it normally take that long for Esri to review bugs? No. I looked at this on our internal system - this bug was reviewed in July 2022 and marked as published around the same time. I will reach out to the web team for troubleshooting.

‎03-02-2023

Current plans are March: https://www.esri.com/arcgis-blog/products/arcgis/announcements/coming-soon-new-technical-support-site-experience/

‎02-23-2023

I heard back this morning, @Bud - it sounds like they are already aware of the issue, and it's related to bugs going through the review and edit process multiple times. However, it is on their roadmap as they migrate the site to a new platform later this year. In addition, @JoshuaBixby asked about the URL with the bug number instead of a GUID. This URL change is also planned for the new site migration and will help with SEO indexing. Timelines can change, but this is being tracked, and I want to close the loop with both of you.

‎02-23-2023

Thanks, Bud - I reached out to the web team on these as examples and waiting to hear back.

‎02-13-2023

Thanks, @JoshuaBixby - this feedback is helpful, and I will share it with our web team for the support website. I'm glad to hear it's consistent for My Esri.

‎02-10-2023

I want to offer some insight into the process of logging a bug which explains why some bugs aren't visible. Some of the information below may be common knowledge, and I want to leave this here in case others stumble upon this thread. Technical Support is the point of contact to validate and identify a defect. We build a reproducible case with workflows, data, and software logs to verify a potential defect. We also research our existing internal resources to see if a bug already exists and an accurate match. Once we log a new defect or identify an existing one, we attach it to your account, and it shows up in My Esri for Authorized Callers. If you need Support access, you can request permissions through MyEsri by following these steps. The defect then undergoes a two-step review process for technical accuracy and copy editing. Some defects may need additional testing and validation during the technical review process, extending the review process. Once the defect passes through our copy-editing process, it makes its way to the Support website, where you can search for bugs using this link. Esri Support Search. (Make sure the filter is set to "Bugs"). As @DanPatterson pointed out, one of the bugs can be found on the Support website. The other bugs you listed are in our technical review process, which is why they can't be found on the Support site. @Bud, if you have specific questions about any of the bugs you listed or want to discuss this further, please feel free to send me a private message, and I'll be happy to connect.

‎01-31-2023

Whether you are just starting university, looking for a career change, or have a well-established profession, we all will face challenges throughout our careers. Sometimes those show up as feelings of being lost, stagnant, frustrated, or anxious in our journey. Knowing how to navigate these situations is critical to your long-term success. The Esri YPN Webinar: Find Your Career Path is an excellent place to start. Once you've watched the webinar, download a copy of the infographic to find meaning in your journey and ultimately discover your life's work.

‎09-27-2022

Thanks, Salah - when you get the crash window, did you click, Send Report? I want to see if we can dig up any details on your crash and if its fixed in a later verion

‎09-27-2022

Thanks, Salah - can you test the workflow without this dataset by using a blank project and a different layer? This test will help narrow down whether or not this is a data-specific issue.

‎09-27-2022

Hi Salah, Can you share a screenshot of error message, please? Also, what happens if you start a blank project (no data) in ArcGIS Pro? Do you experience the same error?

‎09-27-2022

As a manager of an ArcGIS deployment, you play a crucial role in keeping your installed software up-to-date with the latest patches. Depending on the size of your GIS or organization, this task may be challenging, but it's essential for the smooth operation of your system. The easiest way to stay informed is through the Esri Support app - support.esri.com/en-us/app. In this app, you can use the Patches tab to see the latest releases. If you want to be notified of new patches, be sure to enable notifications from the Esri Support app on your mobile device so you stay updated with the information for your ArcGIS deployment.

‎08-11-2020

You're welcome - I'm glad this was helpful!

‎08-11-2020

Behind the scenes, an unregistered view will be nested within a subquery. The reason that this happens is so the software can evaluate the SQL statement for metadata about the data in the view. Here is an illustration of what you might see in the SQL database trace: SELECT OID, SHAPE FROM (SELECT * FROM MY.VIEW‍) WHERE OID = 1;‍ By registering the view with the geodatabase, the metadata gets stored within the geodatabase repository so that subsequent calls do not require ArcGIS to gather the metadata. The act of registering the view will remove the need for the nested query. Therefore, the execution plan in the database will have fewer steps and performance should be comparably better than the unregistered view.

‎06-25-2020

Check out the 2020 User Conference sessions from Technical Support.

‎06-19-2020

Great! I'm glad this worked out for you. -Christian

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Latest Contributions by ChristianWells

Re: Why aren't more bug reports shared publicly?

Re: Why aren't more bug reports shared publicly?

Re: Why aren't more bug reports shared publicly?

Re: Why aren't more bug reports shared publicly?

Re: Why aren't more bug reports shared publicly?

Re: Why aren't more bug reports shared publicly?

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Re: Symbology error after updates

Re: Symbology error after updates

Re: Symbology error after updates

Receive ArcGIS patch notifications in the Esri Support App

Re: Will registering a view with an enterprise geodatabase improve performance?

Re: Will registering a view with an enterprise geodatabase improve performance?

UC 2020 - Technical Support Session List

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Re: Why aren't more bug reports shared publicly?

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