Latest Contributions by GeoJosh

Hi @Tobias_Gerber, The underlying issue is that, for reasons unknown, the ArcGIS Server site sometimes has trouble cataloging its services which results in the site responding to requests from ArcGIS Monitor with unexpected payloads, which then results in the behavior you have noted. Because of this unpredictability on the ArcGIS Server side, there is no current workaround in Monitor. The fix in the next version of Monitor involves handling these unexpected responses more gracefully (a.k.a. not deleting service components every time an unexpected payload is processed), but it is still possible that ArcGIS Server responds in this unexpected way. Josh ... View more

Hi @Timothy, Is there any avenues to change the logging location to postgres or a file on the system that's not SQL? This is not possible at the current release. If you'd like to see this feature, please submit it as an idea. Can the new API for ArcGIS Monitor obtain these logs? Yes, but it's important to keep in mind that the API is currently in beta and is not documented. Here's a quick example of how to query logs: POST /arcgis/admin/logs/query HTTP/1.1 Host: monitorserver.domain.com:30080 Content-Type: application/json Authorization: Bearer <accessToken> { "where": "1=1" }   What is the default connection settings for the sqllite database (user, pw, port) and does it have an active listening connector? ArcGIS Monitor records logs in a SQLite database which is stored on the file system. There is no username, password, or port used to connect. Josh ... View more

Hi @Tobias_Gerber, sorry to hear you're experiencing this behavior. I think this is a known defect, which is addressed in the next release of Monitor: BUG-000165954 - The ArcGIS Monitor Services component IDs are recreated intermittently. To verify that this is the defect responsible for behavior: 1. Take note of the component ID of one of the service components that you have noticed missing data for. 2. After the issue occurs again, check this ID to see if it has a different value. Josh ... View more

Hi @PatrickKielty, You can set up alert threshold rules on a service's "Instances Used" metric to open an alert when fewer than the expected instances are detected: You can then create a new custom notification that emits when "Instances Used" metrics are updated to enter a non-nominal state: Josh ... View more

Hi @jauhari_mani, Adding custom metrics is not possible in the current release of Monitor. This has been submitted as an idea on the Esri Community forums here. Please upvote this idea to show your support. Thanks, Josh ... View more

Hi @KevinRathgeber1, It is highly encouraged to take time to customize the alert threshold rules to meet the needs of your organization. The defaults are by no means a "one size fits all" solution. You can edit metrics individually by navigating to the component overview page and clicking "Edit alert rules" for the metric you want to edit: ...or in bulk via the Metrics table: If you would like to set default alert threshold rules for metrics, you can do so in Administration > Metrics, which can then be applied to existing metrics in bulk using the "Apply rules to all instances" option: With any of these options, you will be presented with the menu pictured below where you can customize the values for opening alerts: Please let me know if there is anything I can clarify. Josh ... View more

@TristanMcHardie, It appears that this issue requires deeper troubleshooting than what we can do over the forums. Can you please open a support ticket for this issue? Josh ... View more

@LanceKirby2,  Are labels disappearing on all component types or only service components? There is a known issue (documented here) where service components are intermittently recreated which results in labels being unassigned. This issue is fixed in 2024.0. If you have noticed labels disappearing on components other than service components, please submit a support ticket for a deeper triage. Josh ... View more

@TristanMcHardie, Our config store was corrupted so it was easier to reinstall. I do have a copy of that, though. If you have a copy of the config-store, you should be able to restore it to "C:\Users\<MonitorServiceUser>\AppData\Local\ESRI\ArcGISMonitor\config-store-server". The important piece in the config store that needs to be restored in this situation is the AGENT_TOKEN, which is used to authenticate the agent with server. Josh ... View more

@TristanMcHardie,  A couple questions for you: After reinstalling Monitor, is the OS service running under the same account as before? Was the configuration store deleted or moved before you reinstalled? Josh ... View more