Latest Contributions by StevenMoore1

Hi Eleana, From that error message it appears that your org administrator has either removed the privilege to perform analysis or you don't have sufficient credits allocated to your user to perform analysis operations. Can you confirm with your org's administrator if that's the case? Thanks, Steve ... View more

Hi Nathan, The VectorStreetMap layer does contain building footprints for much of the world, but (as you've found) it appears there is no coverage over Syracuse. A good option instead would be OpenStreetMap. Esri makes OSM data available as live feature layers through this group: https://www.arcgis.com/home/group.html?id=66d66956ab444ae89e8265f008704d4b#overview  The layer that you would specifically want to use is the North America Buildings layer: https://www.arcgis.com/home/item.html?id=8573b205d20d4be38b6e11eb05dd151b  You can add the layer using the URL above by choosing the 'ArcGIS Online URL' option when in the Add Layer dialog within Maps for Adobe. Hope this helps. Thanks, Steve ... View more

Hi Sophia, This is expected behavior for Photoshop. When using Maps for Adobe in Photoshop the output file type is .tif, which doesn't support layers. As a result, you get a single rasterized layer for everything. In Illustrator, the output is a vector format which is why you see individual layers. You could do a couple different things. If you want to use Photoshop, you can download each layer you want individually and you'll get a new layer in Photoshop for each download. Note that each layer will be a non-editable raster layer though. You could also use Illustrator which supports raster layers as well as vector, so you'd get a layered output (including the raster layers) mixed in with the editable vector ones. Hope this helps, Steve ... View more

Hi Fellene, You shouldn't be able to login at arcgis.com with your Plus username and password, that account can only be used to sign in to Maps for Adobe. Is it possible that you created your map in ArcGIS Online with a different account? Feel free to email me directly ([email protected]) if you'd like to setup a phone call to look into this further. Thanks, Steve ... View more

Hi Fellene, What kind of content are you trying to get into Illustrator? A webmap, feature layer, shapefile, etc. And where in the process are you having trouble? Are you able to add the content to your map in Maps for Creative Cloud and see it there? Thanks, Steve ... View more

The download links should be fixed now. Thanks, Steve ... View more

Hi Spencer, Yes, it appears we're having an issue with the links again this morning. We're looking into it and it should be fixed shortly. Thanks, Steve ... View more

Hi Andrew,   There was an issue this morning with the links on our download page, it should be fixed now. Please try again and let me know if you see any other issues.   Thanks,   Steve ... View more

Hi Andrew, There was an issue this morning with the links on our download page, it should be fixed now. Please try again and let me know if you see any other issues. Thanks, Steve ... View more

Hi Erica, There was an intermittent issue with our servers over the weekend. We're still looking into it but please let us know if you're still seeing this behavior. Thanks, Steve ... View more

Hi Victor, Unfortunately there’s no way to export back out to a GIS data format. Once you download into Illustrator you’re dealing with a snapshot of the source data, and we don’t have any way of syncing back to another format. It’s essentially a one-way street.   We’ve heard similar requests from other users in the past and we’ve discussed it internally. The main reason we can’t support it is the rest of the ArcGIS platform can’t support the symbology and visual effect options that are available in Illustrator. However, this is a slightly different request since it sounds like you just want to export the modified features, not the styling that you’ve setup in AI. It might not quite fit as a workflow for Maps for Creative Cloud (since we have other GIS software designed to carry out data editing workflows), but I’ll bring this up with our team and discuss it as a potential feature somewhere down the road.   Thanks,   Steve Moore ... View more

Hi Mathias Gieser‌, Support for Portal is still absolutely on the roadmap for us, but it is unfortunately taking longer than expected. As Clint mentioned previously, there are some other large pieces of functionality we first must implement, namely integrating with ArcGIS Pro. We expect to have a beta program for Pro integration early next year, and hope to have it released before UC 2020. After that, support for Portal will be the next large project we tackle.   We fully understand the need to work with Portal users and it's one of the most asked-for features. We're getting close, and while I can't give you a concrete timeline I can tell you it is the next big enhancement we'll take on. Thanks, Steve ... View more

Hi Eliza, Thanks for letting us know about this issue. We're looking into it and will let you know what we find. Thanks, Steve ... View more

Hi Corine, Send an email to [email protected] and we can setup a conference call to take a closer look at your issue. Thanks, Steve ... View more