Latest Contributions by ThomasHervey1

Thanks, I will incorporate your feedback about the toggles and send it to our design team. The Hub download system can experience issues for a number of reasons. We're currently working on our content management documentation that will help explain the cause and troubleshooting options for the most common download errors. Depending on the size of the content (i.e., the number of records and the complexity of geometry if present), creating a filtered download can take a long time. This is because the underlying service's createReplica function. The performance of a service's operations is heavily dependent on the underlying ArcGIS Server's machine. Yes, there are typically fewer issues that are easier to diagnose. Also, download times tend to be faster. In most cases we recommend that customers create hosted ArcGIS Online services. ... View more

Thanks for the details. After running createReplica on the underlying service (which ArcGIS Hub uses for executing downloads), it appears that there's an issue and jobs are failing. This may be due to a server-side configuration but you've found a case where ArcGIS Hub should supply better error messaging. I have added this to the backlog. I suggest that you reach out to Esri Support so that they can walk through the download process and troubleshoot. ... View more

@AliciaShyuthere are a number of reasons that a download could fail or take longer than expected to generate. Are you the content owner? Would you be able to provide a link to the dataset? ... View more

Thanks for your feedback. In order to make content more easily discoverable, all public services will have their layers and tables split out into individual search results. We realize that logically this can be confusing. We're planning a middle-term enhancement where sub-layers and tables will be grouped and displayed below a service as search results. Regarding bulk actions for multi-layer items, this is good feedback and I have added it to our backlog for consideration. Feel free to share additional ideas about bulk actions that you'd benefit from. ... View more

@VCGIvanBrownI'm sorry to hear that you're having this problem. Can you share a link to a problematic example? Also, just to confirm, are you applying a filter (attribute or map) and then enabling the download filter? Below are screenshots where the two toggles are enabled.   toggling both a map-based filter and an attribute-based filter    toggling a download filter to use map-based filter and an attribute-based filter   ... View more

@HamzaM  It looks like your question relates to ArcGIS Pro, not ArcGIS Hub. I suggest that you look through the existing questions under the ArcGIS Pro product discussion and pose your question there if you don't find an answer. ... View more

Hi, Enabling custom messaging is a good idea and it is on our medium-term backlog. The current alerts were added to help clarify the state of a cached download file. In short, for several reasons including the desire to reduce unnecessary processing and storage, ArcGIS Hub does not automatically create a cached download file when content is shared to a site. A cached file is created when the first user clicks download or when Hub runs an automatic process to create files approximately three times a day. For the cases that you've provided the alert "This file does not exist..." means that there isn't a cached file, and so it will take some time to generate before you can download it. When there is a cached file and it contains the most recent data, then there will not be an alert. In the second case, there is a cached file and users can download that one right away under "Download Options." However, Hub is not certain if it is up to date or not, so Hub warns users that the cached file may be out of date and so they may want to request a new file. We're working on updating the ArcGIS Hub FAQ and Download documents, but in the meantime this blog post gives more details on the alerts. ... View more

@StefanieWenkerthe example that you provided is trying to download a file using the default EPSG:4326, so there is clearly a disconnect between your site's settings and the download pipeline. As mentioned in my previous comment to another community member, I suggest that you email "Ask-Hub@esri.com" with a particular example of your issue and the Hub team will investigate. ... View more

@UlteigEngineerswe are updating our docs on content management in the next two weeks. I will also clarify the capabilities here. The Local Projections setting is only applicable to public content, regardless of where it is hosted (either on ArcGIS Server or ArcGIS Online). I suggest that you email "Ask-Hub@esri.com" with a particular example of your issue and the Hub team will investigate. Depending on the complexity of the issue and your hosting configuration, we may suggest that you open a support ticket with Esri Support. ... View more

@StefanieWenkersorry to hear that you're having an issue with local projection downloads. It looks like the example above has an issue querying the underlying service when requesting a new file with updates. We will look into this shortly. In the meantime, can you double check that the "Local Projections" setting is enabled under your site's settings > data? If so, please toggle it off an on and then retry the download. Additionally, as noted under Hub's server configuration documentation, we recommend that 1. server managers enable editor tracking, and 2. individual items have the "Export Data" setting enabled under the item details page on ArcGISOnline under the Settings tab. Enabling this option allows Hub to use a more robust download pipeline. Note that these docs will be updated in the coming weeks to clarify these recommendations. ... View more

@RonnieBlanco1to clarify, are you referring to an external link that used to exist at the downloads drop down, or do you mean a download option titled FGDB? The former is achieved by adding a distribution in the Metadata editor for an item in the ArcGIS Online Home application. ... View more

Hello @RonnieBlanco1  I am sorry to hear that you are experiencing issues with your FGDB downloads. We are looking into this issue now and you should not need to relocate your content. Do you happen to have an example URL of content shared to your Hub site where this is a problem? Please note that the FGDB option is only available when the “Export Data” setting is enabled under settings on the item details page. These docs describe this process. Can you please check to make sure that this setting is enabled? ... View more