Latest Contributions by Kathleen_Crombez

Yes. We successfully got our ArcGIS Enterprise upgraded from version 10.7.1 to 10.8.1 by uninstalling Cisco AMP and disabling Sophos anti-virus. However, we recently had a windows update that suddenly caused the Sophos anti-virus on the ArcGIS Server machine to start killing off ArcSOC.exe processes. We had all the exclusions set per the ESRI documentation, but it was still destroying the processes and leaving them as abandoned or orphaned processes causing the server to start using excessive amounts of memory. After creating a case with ESRI support we decided (much to our IT departments dismay) to uninstall the Sophos anti-virus and all the issues went away. I think it is pretty clear that ArcGIS Enterprise software is highly susceptible to issues caused by certain anti-virus softwares. Hopefully ESRI will put out recommendations and guidance for an anti-virus solution that is less destructive to the ArcGIS Enterprise functionality in the near future. ... View more

I know this is an old post, but thought i would add my two cents for others having this issue. We had a similar issue and it turned out that our virus protection software was effecting the services and putting them in a permanent 'stopping' state. Adding exclusions to the anti-virus software may help... the original documentation used to recommend these folders to be excluded from virus scans.   Portal for ArcGIS D:\arcgisportal\ D:\Program Files\ArcGIS\Portal\   ArcGIS Server D:\arcgisserver\ D:\Program Files\ArcGIS\Server\ D:\Python27\   ArcGIS Data Store D:\arcgisdatastore\ D:\Program Files\ArcGIS\Datastore\ But ESRI has since changed their documentation. https://support.esri.com/en/technical-article/000015732   The exclusions helped a little (we had longer spans of time before the services would start being effected), but we ended up having to uninstall the anti-virus and that fixed the issue completely. ... View more

I am so sorry you are going through this right now. Your configuration has an additional hosting server and the more data in the datastore would certainly lead to a longer upgrade time. Our datastore was virtually empty at the time I did our upgrade to 10.8.1 which helped keep our upgrade to just under 12 hours. But we have been using the datastore more lately and this makes me very nervous about our impending doom when we upgrade to 10.9 Best of luck to you in your upgrade. I hope it doesn't give you too much heart burn. ... View more

Henry, Thank you for the advice. The certificate checker does resolve successfully. The solution to download the certificate and install it on the device hardly seems practical since Let's Encrypt is set up to issue a new certificate every 30 days. The users would need to download and install a certificate every month. What I don't understand is why this error is occurring in the first place? We have other maps set up that are used in collector (in versions 10.5.1, 10.7.1, and 10.8.1) and have never had an issue before? Is this a device specific problem? Thanks, Kathleen   ... View more

@Mandalorian, I never did figure out what caused the issue the first time. But the second time I did the upgrade it was successful. (Granted it did not go as smooth as I would have liked, but it was a success.) We uninstalled Cisco AMP (antivirus), disabled Sophos (antivirus and file scanning), and disabled Windows Defender prior to the second attempt to upgrade. I kept a close eye on the Task Manager to make sure the upgrade was still running, because there are several instances where it seems to stall and isn't doing anything. This helped my sanity a little to see activity on the installer, so I knew it hadn't locked up. At one point during the upgrade I had a message pop up that the windows installer was not responding. I was able to click to continue and it started again. Once that long (4 hour) process finished I finally got to the point where you upload the license.json file and click to continue the upgrade of portal. after it finished the upgrade I received the following error: Upgrade failed. java.lang.Exception: Failed to start the database server. The startup timed out.    Interestingly, I had observed a bunch of PostgreSQL Server background processes starting up, but then they started shutting down before the error occurred. Additionally, there was only one OpenJDK Platform binary background process running when it failed. I restarted the portal machine (waited a good 15 minutes or more to make sure the system was ready before proceeding) and attempted to upload the license.json file again to complete the upgrade. This time the PostgreSQL Server and OpenJDK Platform binary background processes seemed stable and did not shut down. The upgrade then finished with a success message.   This was by far the most painful and stressful upgrade I have experienced of any software, ever. Portal alone took 6 hours to complete and the entire system upgrade took just under 12 hours. I never want to do this again. But unfortunately, we will need to upgrade to 10.9.1 to take advantage of the new parcel fabric features. ugh!   I wish you the best of luck! ... View more

This is an interesting thought. Originally it was on a shared drive and I am pretty sure I was trying to access it via UNC path. I did moved it to the local server and tried to import it from there... but we generally do not use the C drive. Our IT sets up all our VMs with the OS installed on the C drive, then they create a D drive dedicated to all the software installations. I do recall having issues installing the Web Adapter in the past if the installation files are extracted on the D drive instead of the C drive. I will definitely keep this in mind as I attempt the installation again tomorrow. Thank you for your comment and bringing this into my radar. ... View more

Thanks David.   I did look at the .json file in notepad++. I also used a .json viewer to compare the 10.7.1 and 10.8.1 license files side by side. There were a few additional items in the new file to accommodate the new apps and functionality in the new release, however the format was exactly the same and seemed fine. When I was on the phone with tech support we double checked all the ports and those were not the issue.   ESRI tech support does not think the anti-virus is preventing the licensing from being installed. They believe that the anti-virus corrupted the installation. I did receive the following error after the update process completed...   "The portal has been initialized and configured but is not accessible. The internal portal database does not appear to be running or accepting connections. Restart the portal machine or machines."   I restarted the portal machine and re-ran the update and received the same error. This is when i started looking deeper and turned off the Cisco AMP Endpoint service, and after running the update a third time I received a message that the update was successful. However, Tech Support thinks there may have been internal issues with the install due to the software running while the install was being performed.  There was some weird behavior that I was not aware was an issue where I would log into the portaladmin directory and it would take me directly to the "populate license" screen. It would allow me to navigate the other directories if I manually entered the URL, but I was not able to navigate from the home directory, as the home directory would take me back to the "populate license" directory. I assumed this was because the licensing failed. But ESRI said that should not be the case, and that I should be able to access the home directory even if it is not licensed. Ultimately they determined that somehow the license cannot be read due to some internal issue and while the software thinks it installed correctly... some internal items are either missing or corrupt. I have nothing more to go on at this time. But a new install will be attempted this weekend (hopefully with Cisco AMP completely uninstalled and not just disabled) so we can know for sure.   I am aware of the recommended anti-virus exclusions and we have them set on our other anti-virus software (Sophos) because it actually interfered with the services and would cause them to going into a permanent "stopping service" state that could only be resolved by rebooting the server. A reboot would fix the issue for about an hour and the services would get hit again and get stuck in the "stopping service" mode.   After speaking with Tech Support I started searching deeper and notice that ESRI has updated their documentation that now has conflicting information with our original set up.   This technical article was updated recently and does not match what was originally in it when we set up 10.7.1 https://support.esri.com/en/technical-article/000015732 I also found this guidance document which is not 100% consistent with the technical article above, nor do the directory paths for portal seem correct. https://trust.arcgis.com/en/customer-documents/ArcGIS_Enterprise_AV_Guidance.pdf   Thanks again, Kathleen ... View more

I thought I might also mention (not sure if it is relevant or not) but we have portal collaboration set up with 2 ArcGIS Online accounts. ... View more

David, Even though I was not able to resolve our issues, I appreciate your comments none the less. I am curious to hear more about some of the other issues you have seen that people are having with the migration, and if they were able to over come them. I was not able to get a single search engine hit on the error message we received. But perhaps issues others have experienced may be of help in getting to the bottom of it. (I will do some searches with less specific key words in the ESRI community to see what I come up with, but if you have seen some common issues, please do share.) Also curious what anti-virus is running on your enterprise servers? Our IT department installed Cisco AMP on all our servers on Christmas Day and our upgrade was attempted on New Years Day. So we haven't really had much time to determine if the anti-virus had any adverse effects on the enterprise deployment. I sure hope I don't need to do a double upgrade like you did in order to get this done. We are trying to migrate our parcel fabric from Desktop to Pro so it is pretty important we get this upgrade done before we start mapping 2021 parcel changes. Thanks again. ... View more

Yes. Thank you David. I spent over 2 hours on the phone with ESRI Tech Support yesterday and they think that the anti-virus software that our IT department installed on all our machines recently interfered with the upgrade process. Per our support ticket, ERSI concluded the following: The Portal logs only referenced that is was unable to process the appbundles contained within the json license No other logs related to functionality We tried running the upgradeportal batch file located in the Portal tools folder The utility completed successfully but said that the Portal has already been initialized From this point Portal thinks that the upgrade completed successfully but has missed crucial parts of the upgrade.   We have reverted all our systems back to a pre-install state and plan to reattempt the upgrade with the anti-virus disabled in 2 weeks. Which is a real shame as the entire enterprise upgrade took almost 12 hours to complete from beginning to end. I will post an update after the second attempt to upgrade (with anti-virus disabled) is complete. Thanks again for your help. ... View more

We are using both concurrent and named users. The different creator groups are due to different licensing types and expiration dates. The 10 perpetual creators are our concurrent licenses and the 4 that expire are named users that we converted from AGOL. ... View more

Thank you. Yes, the file is a .json and I have tried recreating it several time. I have already tried to clear the browser cache and cleared the cookies. I have also tried importing the file from the command line (using run as administrator) which does not use a browser and it fails with the error 'Failed to configure the definition of the appBundles Essential Apps.' ... View more

No. I was not able to get this resolved. The primary key is a unique integer. It is also an identity field in SQL if that makes any difference. ... View more