Latest Contributions by MarkBockenhauer

My best guess is that it is due to your graphics card and possibly resolved by installing a new driver,  (if new drivers are available) or maybe graphics card settings. This is specifically for a case where you see your windows background displaying where the map should be displaying. Mark ... View more

Daniel, I downloaded the LPK and opened it up in ArcGIS Desktop.  The layer is broken when I open it in ArcMap.   When I look at the package location (browse windows explorer) there is no data in the package, only the LYR file. It would seem something went wrong with the creation of the layer package.  Might be best to resolve this one through Technical Support, rather than the forum. Mark ... View more

Do you see the thumbnail image for the basemap if you enter this url? http://www.esri.com/software/basemaps/basemap2.png Since you can see the XML at the basemap location, maybe you have something in place on your network that blocks the downloading of files? basemap2.nmf is at the same location. All of the basemaps reference their data from http://services.arcgisonline.com/arcgis/services If you try adding the ArcGIS Server mapservice from http://services.arcgisonline.com/arcgis/services does that work? Add Content - GIS Services - New Server Connection  http://webhelp.esri.com/arcgisexplorer/1500//en/index.html#add_gis_services.htm ... View more

Joel, can you add GIS Services directly from the ArcGIS Online server. On the Ribbon Home Tab Click Add Content Click GIS Services New Server Connection And enter in the this URL: http://services.arcgisonline.com/arcgis/services You should see a variety of services listed.  The ArcGIS Explorer basemaps (default map) uses services from this server. Mark ... View more

The machines that are not displaying the symbols properly may need to have the Expansion pack for fonts installed. http://resources.arcgis.com/content/arcgis-explorer/1500/download This is especially true if you symbols are made up of characters from esri fonts. as an added tip, if you have 3D analyst.   Using 3D markersymbols (even when authoring in arcmap) that reference .png files work best for symbolizing points. Mark ... View more

With the latest refresh of the ArcGIS.com site the webmap format was updated.  ArcGIS Explorer desktop will be able to open the maps in the next release (ArcGIS Explorer 1700), scheduled for may. Mark ... View more

Ruth, After you add your raster, right click on it in the table of contents then click Properties... One of the properties for added content is Pop up content.  There is a check box for choosing whether to display popup content or not (it is off by default for rasters).  With this checked on, when you single click on the raster in the main display it will show a popup window with the pixel value(s). Mark ... View more

Yes, the package that it references. Open the Layer Package in ArcMap and create a mapservice out of it. Mark ... View more

I tried the package you attached in ArcGIS Explorer 1500, and it works.  No, broken links. The package appears to be in good shape. I saved the Package to my C drive, and then Opened it via Add Content - ArcGIS Layers.  I then saved the map, and re-opened the map (same machine), and it all worked as expected. Do you have more information that would help in understanding why it is not working in your environment? thanks, Mark ... View more

The Services used in the basemaps require a 9.3 (preferably 9.3.1) ArcGIS version or greater. The basemaps are available as layer files from ArcGIS online.  http://www.arcgis.com/home/search.html?q=basemap%20lyr&t=content Mark ... View more

Your belief is correct. ArcGIS Server Standard can serve ArcGlobe (3dd) services.  You do need 3D Analysts to create the ArcGlobe Documents (3dd). Mark ... View more

Jeff, I attached an NCFG that I used to access local help. I copied the downloaded help to my C drive and renamed the folder inside to "en"   So, the folder path to the help files on my computer looks like this  C:\arcgisexplorer_help_en\en Using the application configuration manager I set the local help path to: file:///c:/arcgisexplorer_help_en When disconected from the internet, using the application configuration (NCFG) the help works. Mark ... View more

Lane, Can you share the package? Mark ... View more

Jeff, The index.html is added when you click the main help button.  Other help links in the application will work as you expect. The 'en' part if for languages.  If you change to another language (arcgis explorer options) it will look for the help in a folder matching the language code. Mark ... View more

Jeff, The documentation could use some updating.  While the strategy for local files may have worked at the writing of the documentation it does not work as described.  There is a way to use local help though, without using http: 1.  This is what needs to be entered into the Application Configuration manager.      file://<computer name>/path/to/help/folder 2. The above string will get '/en/index.html'  added on to it.  (if you are running in english)  So you will need to create an 'en' folder and copy all of the help files into it. ... or rename the second arcgisexplorer_help_en folder in the zip to 'en' for example: the path used to open the help when put together by the software would be file://computer/arcgisexplorer_help_en/en/index.html The older strategy in the documentation using a drive letter, likely does not work due to updated browser security... this is just a guess on my part. If the NCFG you are creating is for use on your local area network, by lots of people, putting the help at a central network location may work better than putting it on everyones machine.  They would need to be connected to the network to see the help though. Mark ... View more