Latest Contributions by MarkBockenhauer

Tony, I am not sure what could be causing the problem. Do you see the problem in both 2D and 3D? Did you set the properties for the layer in ArcMap? What were the properties that you set? Could you share the package or a package that shows the problem on ArcGIS.com? Thanks, Mark ... View more

I would expect 1750 to be the same as 1700 in regards to basemaps. When you start ArcGIS Explorer it writes basemap 'cache' to %tmp%\E3\httpwww.esri.comsoftwarebasemapsbasemaps Do you see basemaps in this folder on the machine that is having problems? Does the user account have write access to this location? Mark ... View more

Don, In most cases it is the graphics card or graphics card driver. Often updating the graphics card driver resolves the issue, but this is not always the case, or even possible...  depending on graphics cards and computer manufacturer. As mentioned in the previous reply to this post the system check utility is a good place to start.  It will report your current graphics card.  The firtst step is to update the driver, if possible. In general NVIDEA and ATI graphics cards tend to work, driver updates usually resolve issues.  Integraged Intel graphics cards have mixed results and applicable driver updates are spotty, especially in older models.. Mark ... View more

Does your table of contents look like this? Using ArcGIS Explorer 1750, you should be able to toggle the sublayers for your service in the table of contents. Mark ... View more

Jane, Think of the application configuration as being the map. When you make a change to the NMF, you will need to modify the application configuration and add the updated NMF to it. Your 50+ people access the application configuration.   All you have to do is update the configuration with the latest version of the map. Mark ... View more

The default map still opens after making changes to the NMF that the config points to. The config does not point to an NMF file.  When you create the configuration and set the map to open, the Map/NMF is copied into the configuration.  It is part of the configuration.  If you update the configuration, users of the configuration should see the new map that you have put into the configuration. Maybe this explains what your are experiencing.  The configuration needs to be updated with the new map.  Modify the configuration and add the new map that you want your users to see. Mark ... View more

If you put the URL in for the resources.. http://www.esri.com/software/basemaps/basemap9.png http://www.esri.com/software/basemaps/basemap9.nmf do they work? On the machine that is having problems if you open the Map (http://www.esri.com/software/basemaps/basemap9.nmf) and then save it as a basemap, what happens? Mark ... View more

Jane, It should be working. I tried it with 1750, and starting ArcGIS Explorer shows me the map from the configuration. I started the application configuration manger and specified the map to use. Then I clicked OK and saved the configuration to my server. (ex. \\server\c$\wwwroot\server.ncfg) In ArcGIS Explorer I then set the application configuration to http://server/server.ncfg When I start ArcGIS Explorer it uses the specified map.  As an ArcGIS Explorer user, I modified the map and saved it as my default map, but the next time I started ArcGIS Explorer it still uses the map from the configuration.   I also see the updates as desired, when I modify the map in the configuration.  It is possible that there is something else causing a conflict.  If you try the above experiment, just the one setting, does it work? Mark ... View more

it is posible to copy what is currently displayed on the screen to clipboard, and then past in the application of your choice. http://webhelp.esri.com/arcgisexplorer/1700//en/copy_to_clipboard.htm# or you can print. http://webhelp.esri.com/arcgisexplorer/1700//en/dialog_print.htm# -Mark ... View more

For the world imagery you can add the service from the ArcGIS online server. http://services.arcgisonline.com/arcgis/services    World_Imagery add content --> GIS Services --> New Server Connection Once added to ArcGIS Explorer, In the layer properties, enable popups for the service. Right Click Layer in Table of Contents --> Properties --> Popup Content --> check "Display a popup window" When you click on the image you will see a popup  window with information about the imagery at the clicked location.   In many places there are multiple scales of imagery, and in those instances you will see a "multi-hit window" allowing you to choose the sublayer you want information about. After selecting the sublayer you will see a popup window with the imagery information. -Mark ... View more

Does the user have access to this URL  http://www.esri.com/software/basemaps/basemaps.xml This is where the basemaps are pulled from. Mark ... View more

I have loaded 13 layer packages and everything appeared to be working fine.  I added the 14th layer package and now the map view area 'whites out' and won't display anything including the base map.  Any ideas as to what is doing this?  It is acting like this now, even after I have unloaded the 14th layer. Help!! How many layers and what type of data is in each package? ... View more

The fonts are installed into the windows fonts folder, so you will need to be an Admin on the computer to install it.  Hence, no current user install for fonts. ... View more

This swap of strings has been corrected for the ArcGIS Explorer 1750 version. Thanks for bringing it to our attention. Mark ... View more

We are planning the 1750 release for the week of Sept. 18th ... Best guess. Mark ... View more