Latest Contributions by MarkBockenhauer

Janice, It sounds like it is just a network connectivity or permissions issue. On the machine that does not connect to the data, if you right click on the layer and click Properties - Source Data. What does it say for the data source? On that machine if you use windows explorer and browse to where the data is, does it allow you to access the data? Mark ... View more

Find in 1700, keeps "looking" when there is nothing to find.  This problem is fixed in the next release (1750).  Fixes to a couple other issues are on-going, but we anticipate a 1750 release within the next 3 weeks. Mark ... View more

I tried to use this map http://www.arcgis.com/home/item.html?id=b71e06bddd5d448382cc3732299e9e36 to reproduce the problem. Do you see the same problem when you use this map? Mark ... View more

Is this in both 2D and 3D or specific to one or the other? mark ... View more

You could try authoring the map so that setting visibility on the parent node, will give you what you want.  When you set visibility on child nodes of a service it builds a cache for the nodes that are turned on, and will do this for each combination.  Once cache is built up locally for each combination, when you change layer visibility, it still disconnect and reconnects to the local cache, which does stutter a bit and refresh the display. When you set visibility on a parent level node, it doesn't change the connection to cache, or do anything with the cache, so it is much faster and smoother, and will likely meet the needs of what you are trying to do. I have attached a map.  It references the same service twice, but the visiblity of child nodes is different in each.  I also changed the name in the table of contents, to match the child nodes that are turned on.  Toggling the visibility of the parent nodes should give you the performance you are looking for. ... View more

ArcGIS Explorer does not have pattern or symbol fills for polygons. ... View more

Are you adding the data to ArcGIS Explorer desktop? ArcGIS Explorer does not have options for changing the cartographic display of a raster after it is added. ... View more

I just uninstalled build 1700 from my users and re-installed 1500. The main reasons for this step back : a)Projection and projection transformation problems. The users use a lot x,y through find tool, a lot of times the x,y through GGRS_87_to_WGS_84 were incorrect b)ArcGIS explorer crashes a lot of times when raster data is loading and we cannot send reports c)Notes taken and opened in another software e.g. Google Earth were incorrect a) We have identified the problem with how ArcGIS Explorer applies (or rather does not) transformations and we are working on a solution. b) What kind of raster data? Does the crash occur in both 3D and 2D?  Does an error message appear? what does it say? Is there a lot of content in the map, or does it occur when you load in the first raster (randomly)? c) My guess would be that you have a coordinate system and map transformation applied when you create the content for google earth, and problem 'a' is also showing itself for this?  If you use an ArcGIS Explorer default map, create a note and then share it as KML, the KML should display in the same location in Google Earth. Mark ... View more

We have identified a problem with the map transformation logic in ArcGIS Explorer and are working to fix it.  Once fixed we will release an updated version of ArcGIS Explorer.  We do appreciate your feedback, and specifically bringing this issue to our attention. Sometimes, it just takes more time than desired to determine what the problem is, and provide a solution... Mark ... View more

With default ArcGIS Server settings for dynamic mapservices when ArcGIS Explorer 2D makes a request to the server image files are written to the "arcgisoutput" folder on the server.  ArcGIS Explorer downloads the images from this folder. The request that ArcGIS Explorer makes will be something like: http://<server>/arcgisoutput/_ags_mapd164d97f465e46fd886ab9c5f64f6dbb.png My best guess is that security settings on the server are not allowing the ArcGIS Explorer client to access the images from the arcgisoutput folder.  You can check this by using a web debugger to see if the internet request is being blocked by the server. On a windows server you can check the security setting on the output folder in IIS Manager. ... View more

Lance, I took a look at your application configuration.  When I open the map, ArcGIS Explorer "runs out of display" resources (this is a windows limit), and it is basically not useable.  The instability will vary from machine to machine.  Some may be able to view it and others will not. The difference between 1500 and 1700 that is causing this to occur is the enhancement to the table of contents where service sublayers and legend items are shown in the table of contents. Right around 1300 legend items is the limit for my computer.  For services we do not show legend items if there are more than 100 for a layer. We do this to try and stay under the limit. For example in the picture above Terrestrial Ecosystems has more than 100 classes (603) so the legend items are not shown in the table of contents. Your map has around 300 layers in it, and likely a thousand plus legend items.  Would it be possible for you to create multiple maps (application configurations) perhaps a series with specfic uses and smaller numbers of layers? ... View more

I notice in one of the screen shots that you sent that the transformation had been set, and that is what I did to reproduce the problem.   When  the transformation is set to "none" the photo is geotagged at the clicked location. http://forums.arcgis.com/attachment.php?attachmentid=8014&d=1312186167 ... View more

The easiest thing to do is: Save the image service layer out of ArcMap as a Layer file, or create a layer package, and add the layer to ArcGIS Explorer.  ArcGIS Exlorer will honor the layer properties defined in ArcMap (or ArcGlobe if using 3D). Mark ... View more

Darryl, I took a look at this, and found that I could not reproduce the problem if I set the map coordinate system to RD_New.. similar to what Andrei reported.  However, If I set a transformation (Amersfoort to wgs 1984), I do see the photograph placed, away from where I clicked. To explain the difference between your two computers, it may be a difference of the map and specifically whether a transformation is being used or not. Mark ... View more

No.  There is no functionality in ArcGIS Explorer to get the Z value of geometry from a feature. If the Z value was an attribute of a feature, you could see it in a popup, but that would require converting the vertices of your line to points, and attributing the points. We are considering "Z measure" for a future release. Mark ... View more