Latest Contributions by Shwu-jingJeng

Hi Mike, I can't seem to repro the issue you described. When changing the survey language to Spanish, I didn't see the error you pointed out. ShwujingJeng_0-1633474926616.png   Could you double check the version setting in the web app to make sure the web app is using the version you publish from Connect? ShwujingJeng_1-1633474995175.png   ... View more

Hi rburke-bsrc, What you are seeing is a design change since 3.9 for a multiple pages survey published from the web designer: In the web app, if the survey description is visible, it will become a dedicated first page (cover page). If the survey description is hidden, the first page will be the user-defined first page. We do have an enhancement request submiited for the similar request you mentioned, which you can track the status with Support service. ENH-000130423 Enhance Survey123 web designer to provide an option to include survey description on the same page with the following questions instead or as a separate page.   ... View more

Hi Kerry, Could you turn on the developer tools on Chrome and reload the survey to capture the screenshots of error on the Console and Network tabs? ... View more

Hi Andrew, We haven't had a timeframe set for this enhancement request yet. I encourage you to contact Esri Support. Our Support team will assign a support ticket for your record. Similar requests from other customers can then be attached to the same enhancement request, which helps us assess demand for the enhancement and prioritize it accordingly. ... View more

Hi Jansen, We had removed the update button from Connect for a reason but starting from 3.12, you could install the new verson on top of the old version. You do not need to uninstall the app first and should be able to install the new version on an existing directory path. Hope this would ease your upgrade workflow a bit. Thanks, ... View more

Hi Jessneuner, We do currently have an internal issue in our backlog to support the pulldata for geotrace and geoshape. Could you contact our Esri Support to log an enhancement request for this? That way you can tract the issue status for the future implementation. ... View more

Hi Melanie, Sorry for the delay in reply. Did you still encounter the issue now? Sometimes the fauilure to export data happens when there are updates on the server or network issue. When issue happens, did it occur with all surveys or just a specific survey? And also try with other data formats when it happens, to further narrow down the issues.  ... View more

Hi PanGIS, Could you provide more information on the following questions? 1. What version of Survey123 Connect did you use to publish? 2. Are you publishing the survey to ArcGIS online or a portal? 3. What two languages are you using to test this? 4. Did the problem occur on any web browser or a particular browser? ... View more

Hi, Please refer to this online documentation to see if you have meet the requirement to share the result: https://doc.arcgis.com/en/survey123/browser/analyze-results/sharesurveyresults.htm Pay attention to the Note sessions and confirm you meet the requirement. Could you also try with other surveys to see if you can share the result with a particular group? ... View more

Hi Jay, Based on that error message, could you confirm if you are tryiing to create survey123 on a portal instead of AGOL? And do you enable use shared theme in org settings?  We have an issue with enabling use shared theme in org settings on portal and cause an issue to create new survey. This issue will be addressed in 3.13 release. ... View more

Hi Tatiana, Are you able to apply similar fix to your issue from this previous posted solution? https://community.esri.com/t5/arcgis-survey123-questions/survey123-and-portal-publishing-error-code-500-error-in-opening/td-p/870828 I would suggest you to open a ticket with Esri Support to have them looking into the details of your environment setup and configuration for any potential issues on the server side. ... View more

Hi Celine, The default map location will set to 0,0 for lat and long and it's located at the coean nearby Africa. If user did not input a location or click the map to place a map pin, the default location 0,0 will be used. I checked your survey and saw that you had made it as a required questions which required user to place a map pin before submitting. You might also want to mae sure the option to ask the device's location is enabled. Shwu-jingJeng_0-1622663807807.png All these settings should prevent a default map location being captured.   ... View more