Latest Contributions by ScottPrindle

As stated by another user on a similar idea, here is a list of related ideas that you may be interested in promoting or commenting on: Excel like Attribute Table formatting and control Excel like Attribute Table editing and selection Interactive sort control in the attribute table Preview selection status on table scrollbar Advanced Table Visual Interface Attribute Table - Column sort order and width ... View more

When promoting this idea, could you please provide your user story and the need for this behavior? We would like to see how this behavior would benefit individuals if it were adopted. ... View more

On the device there will be a folder called offline_data (in Android this can be found by connecting your device to a computer and navigating to SAMSUNG\Phone\ArcGIS_Collector\offline_data). This should contain your downloaded basemaps (shared between named users) and separate folders for each named user. Each downloaded map will reside in the user's folder under its item ID from ArcGIS Online or Portal. So at a data management level, it is possible to clean this up, although I would recommend first trying to manage your downloaded data through Collector. If this is a persistent issue, are you able to contact Esri Support Services to investigate further? The inability to access downloaded maps for your named user is something I think we would like to take a closer look at. -Scott ... View more

Hey Tom, Pete has a good point, is this Android or iOS? What version is Collector currently at? How many different named users do you have signed into Collector? Which user are you logged into Collector as, and is this the same user that downloaded the maps you are trying to delete? A named user should have the ability to manage all maps that they downloaded, but will not have access to the maps other named users have downloaded. Please let us know what is going on with named users on this device. Thanks, Scott ... View more

Hey Cody, There is a knowledgebase article covering this bug as well as our response to it. The kb article can be found here. In addition to Miaogeng's update, the knowledgebase article will be updated to reflect when Apple has approved Collector for ArcGIS on iOS 10.3.5. Please let us know if you have any questions. Thanks, Scott ... View more

Marianne, I'm glad to hear that you were able to resolve the issue by updating the database connection files and the server's data store again. It's hard to say what exactly happened, since repeating the same steps resolved it. As far as we can tell, ArcGIS Server had some trouble with the database users/passwords that were provided. Attempting to publish the service with just the Query capability was meant to show if we had a problem with editing permissions for the publisher or server connection file. Since it still failed to publish, it appears one of the connection files was causing the issue, but we can't definitively say why. Thanks, Scott ... View more

Hey Hamish, Are you able to run Fiddler as a proxy on one of the mobile devices so we can capture its HTTP traffic and see what is happening there? More information on configuring Fiddler to capture traffic between iOS/Android and the ArcGIS Server can be found here: http://blogs.esri.com/esri/supportcenter/2011/12/06/configuring-fiddler-to-capture-web-traffic-from-an-iphone-ipad-device/ Thanks, Scott ... View more

Hey Ahmad, Regardless of the version used to publish the service, if you are using versioned data then Collector will generate a new version for each downloaded map, depending on the settings used: Offline maps and versioned data—Documentation (10.3 and 10.3.1) | ArcGIS for Server In SQL Server Management Studio, if you open the database you're working with and view the sde.SDE_versions table, what do you see? When working with versioned data, Collector will make multiple records in this table similar to "Esri_Anonymous_M_143036114567", "SYNC_SEND_7705_1", and "SYNC_RECEIVE_17705_1". These are all used for the synchronization process, and are only generated with versioned data. If you do not need to make use of versioned workflows and QA/QC of your data, then I would recommend using archiving instead. This will allow users to sync their data and others to immediately see the changes in the service. Thanks, Scott ... View more

Hey Marianne, In the MXD, are you using OS Authentication or Database Authentication for the database connection properties? If you are using DB authentication, are these settings the same as what's used in the Data Store? If you are using SQL Server and OS authentication, has the "arcgis" account been added in SQL Server Management Studio and given the necessary permissions to view and modify the data? If you uncheck all of the capabilities for a feature service except for Query, are you able to publish? Thanks, Scott ... View more

Hey Rosemary, Where do you receive the token errors? Is this on an iPad or on your desktop? Could you run Fiddler to capture HTTP traffic while you are interacting with this service, to see if we can gather more information about the error you've received? Thanks, Scott ... View more

Are you able to make a call to Esri Support Services? If this is in fact a bug, that would get another pair of eyes on the issue and be the quickest way to bring it to the development team's attention. Thanks, Scott ... View more

Hey Dan, Sync was introduced on ArcGIS for Server at version 10.2.1 with support for archiving, but support for versioning was not introduced until 10.3 I believe. Either method should work for synchronization, but if your data is versioned you will be presented with these additional steps to get your data reconciled/posted back to DEFAULT. No worries on the topic, it's an interesting one to bring up. You can read a little more about sync with versioned data here: http://server.arcgis.com/en/server/latest/publish-services/windows/offline-maps-and-versioned-data.htm One important setting that is discussed at that link is the "Create a version for each offline map/each user" option. This will let you choose whether each download or each signed in user that downloads the data will generate a new version. Choosing "each user" can help clean up your database, only creating new versions for each user rather than every disconnected dataset. ... View more

Hey Rosemary, As has been noted in earlier replies on this thread, it's possible that the network connection is at play when a dataset fails to download. To better understand what may have caused the download to fail, we can set up Fiddler as a proxy to capture all HTTP traffic between your services and Collector. The steps to do this can be found here: Configure Fiddler to Capture Web Traffic from an iPhone/iPad | Support Services Blog Intermittent issues are difficult to track down, but if it were an issue with the download request or the dataset, we would likely see more consistency in the failure. Also, are your services hosted on ArcGIS Online or ArcGIS for Server? What capabilities are enabled for the service (Add, Delete, Update, Sync, Query)? What is the version of Collector you are currently using? Thanks, Scott ... View more