Latest Contributions by ScottPrindle

Hey Kieran, Is this point layer in your web map coming from a map service? If so, what does the legend look like in the REST Services Directory (ex. https://serverName.esri.com/arcgis/rest/services/pointFeatures/MapServer/legend)? This may help us determine if the issue is with the service or Portal itself. ... View more

Hey Marco, In the Portal Settings for Utility Services, what Print Service is referenced? Are the services that are not printing externally accessible, or at least accessible by the print service? ... View more

It may be possible to get a clearer picture of the failure using Fiddler to see what is happening between Collector and the hosted feature service. Fiddler can be found here: Download Fiddler Web Debugging Tool for Free by Telerik Directions for capturing device traffic: Configure Fiddler to Capture Web Traffic from an iPhone/iPad | Support Services Blog If this issue is reproducible when connected to wifi while Fidder is capturing traffic, you should see a few different requests to the hosted feature service from Collector. It should register an item with the service, upload all parts of the file, then synchronize changes with the service. Once this has completed the service will acknowledge the sync has been successful. This is captured in multiple different HTTP requests, which are mostly outlined in the following documentation: ArcGIS REST API - Sync overview. When the sync fails, are you able to successfully resubmit the request? How are you handling these failures? -Scott ... View more

Hey Stephen, I would be interested to see what kind of requests are going on behind the scenes when this authentication prompt comes up when you're trying to view pop-ups. Could you install Fiddler (http://www.telerik.com/download/fiddler‌) and capture some traffic while this issue comes up? Since you are using SSL, you may need to go to Tools>Fiddler Options>HTTPS and check "Decrypt HTTPS traffic" to get useful captures. I am interested in where the authentication request is coming from, the ArcGIS for Server service's URL or your Portal. This can also help point us in the right direction on troubleshooting. ... View more

ArcGIS Server does not need to be running to be able to make a direct connection to your SQL Server geodatabase. ArcGIS Server will only be necessary if you are hosting services (map, feature, geoprocessing, etc.) to be consumed over the web. ... View more

As stated above, it is very helpful to enable the Command Line column in Task Manager. This will show more information related to each process. The ArcSOC.exe processes are all associated with your services, and this is revealed through the Command Line column. This can help put a finger on an individual service that may be consuming an extraordinary amount of memory. The javaw.exe processes do a vast majority of the underlying ArcGIS Server work. The one that has "logging" in the Command Line is not necessarily solely for logging. It is likely the underlying java process that is managing and running your server. Another place to look to ensure you aren't running out of system resources is the System Commit under the Performance tab in Task Manager. If this ratio is reaching 1 (ex. 15/16GB), then you are running out of virtual memory on the server. To get a better idea of the total memory consumption of each process, turn on the Commit Size column for the Processes tab. This will be a higher value than the Memory (Private Working Set). If you are seeing any performance issues and the System Commit is maxing out then you may need to provide more virtual memory for the machine. This can be done through Advanced System Properties>Performance Settings>Advanced>Change Virtual Memory. Ideally the virtual memory should be managed by the system, but it can also be increased to a more acceptable level. Separate from the system properties themselves, service properties can also be modified to better suit the system they exist on. If a map service is rarely used, its minimum number of instances can be lowered to 0 or 1. Many services will be just fine with a maximum of 2-4 instances as well. If the server is a much larger deployment, then it would be prudent to use the Capacity Planning Tool: http://wiki.gis.com/wiki/index.php/Capacity_Planning_Tool Tuning and configuring services: http://resources.arcgis.com/en/help/main/10.2/0154/015400000343000000.htm ... View more

Adding a layer from a feature service as an item in your ArcGIS Online Organization may not carry the symbology along with it. When adding these feature layers to a web map, you can specify symbology that will be applied and saved in the web map. The link below points to some useful information and related links on symbolizing feature layers when authoring a web map: About working with layers: http://resources.arcgis.com/en/help/main/10.2/01w1/01w10000006v000000.htm ... View more

Yes, you should be able to access map services from previous versions of ArcGIS Server (9.x) through ArcGIS 10.0 and 10.1. There will be issues when you begin administering an ArcGIS Server from one version to another. We recommend administering ArcGIS Server in the same software level. ... View more

You can change the email address associated with your ArcGIS Online account by logging into http://webaccounts.ersi.com and going to Edit Account. This is where you can modify your email address and other information associated with your global account. ... View more

It is possible to update data using the same editing workflow you've come across in the help documentation. If you ensure the data is editable in ArcGIS Mobile or one of the ArcGIS for Smartphones applications then you will be able to modify existing features. You should also be able to change the permissions either in the database or in the mobile application to limit users' ability to edit to only update and not delete or add new features. ... View more

Siento que estoy usando Google Translate para esta palabra. ¿Se puede acceder a ArcGIS.com con la cuenta todavía? Los requisitos del sistema para los mapas de Esri para Office se encuentran en el siguiente enlace. Debe permitir que se registre en el tiempo que usted tiene una corriente de ArcGIS Online para la cuenta de las Organizaciones. http://resources.arcgis.com/en/help/esri-maps-office/0293/02930000001z000000.htm ... View more

ArcGIS Online for Organizations allows for hosted feature services and tiled map services. Based on your outline, a hosted tiled map service should suffice, and ArcGIS for Server is not required if you have an Organization since it will be hosted on our cloud. The link below says a little more about hosted services: http://resources.arcgis.com/en/help/main/10.1/01w1/01w10000003r000000.htm ... View more

This was a known issue earlier today and we were actively working on a solution. That being said, by now (Wednesday afternoon) the issue has been resolved. If you continue to see this issue, please feel free to contact Esri Support Services. ... View more

Sharepoint is built on Silverlight, and it has issues with mixed content. This causes the behavior you're seeing with the web part not fully loading. If you are navigating to the Sharepoint site through https:// rather than http://, some changes will need to be made. The link below provides more information on modifying underlying configuration files to use https:// to match your Sharepoint's https:// http://help.arcgis.com/en/webapps/sharepoint/help/0159/015900000059000000.htm ... View more

The knowledgebase article below may relate to the issue you are encountering. Give it a read: http://support.esri.com/en/knowledgebase/techarticles/detail/35971 ... View more