Latest Contributions by ZorbaConlen1

Hi. I'm interested to know if there is a way to side load a mobile map package to multiple end user devices? We use Meraki for mobile device management (MDM). It is designed to install apps, which is great, and we use it to push apps like Explorer or Collector to our field staff. Now, I'd like to push the mmpk, but Meraki does not appear to offer this capability. Googling this, I'm not really finding that other MDM software can do this either. Some have a capability to push files to devices, but they can't save the file into the app folder where it needs to go. So, looking for advice. Have others investigated this? I'd like to load the mmpk silently, without end users having to do anything. It's usually a cluster, when non-technical field staff need to do anything beyond just using a simple app 😉 Thanks ... View more

Hi. Curious what other agencies are doing to support firefighters en-route to an incident. Do agencies provide them with a mobile app with routing and access to prefire diagrams? And if so, what apps have you deployed? At City of Bellevue, we had build a custom iOS app with ESRI technology the integrated with dispatch to handle routing, and also provided access via an offline map, to reference data like fire hydrants, as well as access to prefire drawings (this is the term we use for the diagrams of large buildings with info about entrances, lock boxes, stairs, hazardous materials, etc...), as PDFs that could be viewed on the device. The app has become difficult to maintain and pretty fragile and we recently retired it and have replaced it with the Explorer for ArcGIS native app. As an out of the box app, it's missing some of the custom features of the old app, but we are hoping to make up for that in terms of reliability and stability.  That said, there are some significant limitations. It's not integrated with dispatch, so firefighters need to manually input addresses in order to get directions. We are currently not offering an offline version, so there are connectivity issues. We require a sign in, as the maps contain sensitive info and the firefighters hate taking the time for that as they have limited time to interact with the app and just want to get info fast.  So, wondering how other agencies are tackling this. Using esri technology? Other vendors? Out of the box vs custom apps? Thanks ... View more

Hi, Users are reporting that Explorer requires them to sign in each time they use it. Meaning that they need to authenticate on the ArcGIS server secured service on each use (this is not the sign in to our AGOL org). Does anyone have ideas about what might cause this? My understanding is that once a user has authenticated and assuming the app is not closed, they should remain signed in.  Users are either in our fire stations on wifi or out in the field on cellular, and may go back and forth between those modes multiple times during a shift. This is for iOS. Most users are at latest version.  Thanks ... View more

Hi. On android devices, Explorer does not display layers from secured services (arcgis online - we use active directory as our user store, LDAP I believe), nor does it prompt the user to sign in or give any way to sign in. Tried it on 2 devices with the latest version of the app. Same behavior.  When I open the layers widget, each is shown with an orange triangle icon next to it. Tapping this does nothing. Note, this is a publicly shared map, so the users dont sign in to AGOL, just authenticate with the map service.  Anyone seen this? Seems like a pretty major bug. Thanks ... View more

Hi. It would be helpful to allow users to access attachments in popups with less clicks. I have a use case where there is no attribute info to display. The only content the user is interested in is the attachments. As it stands, the popup defaults to the Details tab. The user, then must switch to the attached tab and then click on the button to show attachments.  This could be implemented as follows: if the "no attribute" info choice is selected in the popup, and there are 1 or more attachments, then the popup should open with the attached tab open. On that same note, if there is only 1 attachment, it would be great if it was just displayed by default, rather than requiring user to click it.  Thanks ... View more

Hi. It would be helpful to allow users to access attachments in popups with less clicks. I have a use case where there is no attribute info to display. The only content the user is interested in is the attachments. As it stands, the popup defaults to the Details tab. The user, then must switch to the attached tab and then click on the button to show attachments.  This could be implemented as follows: if the "no attribute" info choice is selected in the popup, and there are 1 or more attachments, then the popup should open with the attached tab open. On that same note, if there is only 1 attachment, it would be great if it was just displayed by default, rather than requiring user to click it.  Thanks ... View more