Latest Contributions by FasilTiru

Chris, This is Fasil from Support. A case has been created for you and you should receive an email with an update on this case. Please let me know if you have any follow up questions. Fasil Esri Support ... View more

It's possible that something went wrong with the configuration of that original survey. Anyway, I am glad that you were able to resolve the issue by re-creating it. I am still curious if I can reproduce the same issue with that survey though. To upload the file, click on 'Use Advanced editor' option > and there will be 'Attach' button at the bottom right corner. Thanks, Fasil ... View more

Hello All, A bug was logged on this issue and it has been fixed in the latest release 10.4. BUG-000090284 - When Data Driven Pages are scale dependent, have a.. If you are still having the same issue after upgrading, please contact Esri Technical support directly. Thanks, ... View more

Hi Peter, If you can share your survey with us, I will be more than happy to troubleshoot this for you. Please go to C:\Users\your_username\ArcGIS\My Survey Designs, zip your survey, and upload it here. I will publish the survey in my organization and test it on multiple devices. Can you also tell me what version of Survey123 Connect you are using? Thanks, Fasil ... View more

This issue has been resolved! ... View more

Glen, The team is aware of this issue and they are working on it as mentioned here: https://github.com/Esri/Survey123Community/issues/278 Here is a workaround option: Sign in to ArcGIS.com Click on My Content Find the Survey folder from the left and click on it Check the box next to both items (code sample and feature layer) Click Share and select the group you want to share this survey with. I hope it helps! Fasil T. ... View more

Brian, This might be a network related issue. When you click the Sign In button is Survey123 Connect, the following requests are sent to ArcGIS Online: https://www.arcgis.com/sharing/rest/oauth2/authorize/?client_id=survey123connect&grant_type=code&response_type=code&expi… and https://www.arcgis.com/sharing/oauth2/apps/survey123connect/vendorinfo/thumbnail.jpg If you click on the first link, do you get any response? Copy/paste the second URL in a browser and if you get any response. The first one should return a sign in dialog page and the second an Esri logo. If you don't get any response, that means your firewall might be blocking it an you will need to work with your IT and whitelist the ArcGIS Online domains listed below. As you indicated, you can sign in fine on Survey123 App on a moble device. By any chance your mobile device is on a different network? Domains to whitelist/domain exceptions: http://*.arcgis.com https://*.arcgis.com        Provides access to the main ArcGIS Online site and capabilities http://*.arcgisonline.com https://*.arcgisonline.com Provides access to basemap tiles https://ago-item-storage.s3.amazonaws.com Used when items are downloaded from ArcGIS Online. I hope this helps! Fasil T. Esri Support ... View more

Craig, Let's try this method then: 1. Upload your tile package to ArcGIS Online My Content (uncheck the option to publish) 2. Copy the URL (For example: http://ess.maps.arcgis.com/home/item.html?id=ec54ab5ca97a441d9482292694989101 ) 3. Open the .info file and delete everything and paste your code here. Make sure that you add the URL of your own tile package here. The code should look like this: 4. Save the file and publish your service. 5. On the iPad, downlaod your survey, and open it. 6. Click the menu and Download Maps 7. You will see your tile package listed here for download. 8 When you click Collect, the map will be loaded for you. 9. Just for your reference. After you publish the survey, the info file will look like this. The second URL is the feature service. Fasil Esri Support ... View more

Craig, I'm not sure if you saw my other response above. If you already have the Tile Package loaded on the device for offline use, you don't have to make any changes on the .info file. Just publish your survey > download the survey on your device > click Collect > click on the map section > click on the menu on the top right corner > and select your tile package. Please follow the steps mentioned this blog (Prepare basemaps for offline use ) to copy your tile package to the device. Fasil ... View more

Craig, Just FYI...If you already have the Tile Package loaded on the device for offline use, you don't have to make any changes on the .info file. Just publish your survey > download the survey on your device > click Collect > click on the map section > click on the menu on the top right corner > and select your tile package. If you are offline, you will not see the default ArcGIS Online basemaps. Thanks, Fasil T. Esri Support ... View more

Craig, Thanks Hannah for the tip. I used http://jsonlint.com/ to validate the code snippet, and found out that there was an issue. Remove the coma after the second URL string as follows and everything should work fine as expected. {   "displayInfo": {   "map": {   "mapTypes": {   "append": false,   "includeLibrary": false,   "mapSources": [{   "url": "http://www.arcgis.com/home/item.html?id=221a6aab56804a988a94ec9f82a063e7",   "storeInMapLibrary": false   }, {   "url": "http://www.arcgis.com/home/item.html?id=4497b7bb42e543b691027840d1b9092a"   }]   }   }   } } I hope it helps! Fasil Esri Support ... View more

Hi Kim, Your username that I see in the screen shot is incorrect. I looked up your account and confirmed that the last word should be with capital H as "_Helath". You are entering "_helath". This should resolve the issue. The Support for enterprise login in Survey123 is not ready yet. Thanks, Fasil T. Esri Support ... View more

HI Kim, Your username that I see in the screen shot is incorrect. I looked up your account and confirmed that the last word should be with capital H as "_Helath". You are entering "_helath". This should resolve the issue. The Support for enterprise login in Survey123 is not ready yet. Thanks, Fasil T. Esri Support ... View more