Latest Contributions by LaureneKoman

‎07-02-2018

You can add that key and then the remainder.

‎07-02-2018

Cancel out of the setup dialog. Follow these instructions to enable MSI logging. https://support.microsoft.com/en-us/help/223300/how-to-enable-windows-installer-logging Start ArcMap again. there will be a randomly named MSI log in your %temp% folder. Send me (or post) that log file, this will help us identify which resource the setup is trying to install or repair. Thanks Laurene Koman

‎03-07-2018

The files look good and the correct Cruntime was installed by the ArcGIS Desktop setup. We can’t repro this issue on clean Windows Server 2012 R2 machines so I don’t think it’s an issue with that OS, just something specific to this particular machine. We’ll keep trying variations here to see if we can repro and provide more feedback. Thanks

‎03-02-2018

Please send me screenshots of two things: 1. The files listed in the x86 Common Files\ArcGIS\Bin folder. 2. The installed programs listed in your Add/Remove Programs. I've posted the screenshots I've taken from my machine of the same. You can post them here or email me directly at Lkoman@esri.com.

‎02-21-2018

Adding tutorial data—Help | ArcGIS Desktop Click My Organizations and then click Downloads. Click Data and Content and then navigate to the ArcGIS Desktop tutorial data set and click Download

‎12-14-2017

There is a Tutorial Data setup available from MyEsri.

‎09-27-2017

Access to the full software releases are available through your MyEsri site. When a release is available, the organization's maintenance contact receives an email announcement. Access to downloads from My Esri is managed by this contact. To install a component, sign into My Esri and click the download link on the site. This link will download a self extracting executable file for installation. After the download completes, you have the option of starting the setup immediately or running it manually. To run the setup manually, browse to the downloaded folder containing the setup and run setup.exe.

‎09-27-2017

You have ArcGIS Desktop 10.5 installed - the patch can only install with ArcGIS Desktop 10.5.1.

‎09-27-2017

Hello The following information will help me troubleshoot your inability to run the patch. 1. Which patch are you running? 2. Can you please post a screenshot of your Add/Remove Programs dialog where ArcGIS Desktop is in the list? Thanks Laurene Koman ArcGIS Installation Team

‎08-29-2017

The most current deployment guide can be found here http://support.esri.com/en/white-paper/3544

‎01-27-2017

when Desktop installs (from setup.exe) it should also install Python. There should be no need to install Python individually.

‎01-26-2017

Please run the ArcGIS for Desktop setup to produce a log file and share the log file. You can run the setup in the following way to produce JNsetup.log in your %temp% folder: "[path of setup files]\Setup.exe" /L*V %temp%\JNsetup.log for example: "E:\My downloads\Desktop\setup.exe" /L*V %temp%\JNsetup.log when the setup fails, dismiss the error dialog, locate the log file and share it on this thread. thanks

‎01-09-2017

The files under the AppData location are created by the running ArcGIS Desktop applications. The setup program doesn't create them on installation, move them on an upgrade or delete them when uninstalled. They may not be present if the application was never successfully opened to migrate them from the 10.3 to the 10.4 folder.

‎01-04-2017

The exe you are running is the self extractor that uncompresses the setup files (including setup.exe, setup.msi, etc). You'll need to double click that exe you refer to and save the uncompressed contents to a folder. From those uncompressed resources, you can use your silent commands to run the setup.exe directly.

‎08-13-2016

Please do the following - uninstall with this command. When you get the error, Exit from the installation and locate DTremove.log file in your %temp% folder. Share this log file with me for further troubleshooting. Msiexec.exe /x {72E7DF0D-FFEE-43CE-A5FA-43DFC25DC087} /L*V %temp%\DTremove.log

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Date Last Visited	‎04-01-2026 02:04 PM

My Ideas

Latest Contributions by LaureneKoman

Re: ArcMap 10.6 Install Problems

Re: ArcMap 10.6 Install Problems

Re: EsriRegistrationMgr:02:22:30:Fatal error: Could not load ArcGISVersion (Windows Server 2012 R2)

Re: EsriRegistrationMgr:02:22:30:Fatal error: Could not load ArcGISVersion (Windows Server 2012 R2)

Re: How do I install 10.5.1 tutorial data?

Re: How do I install 10.5.1 tutorial data?

Re: ArcGIS crashing and unable to install 10.5.1 patch

Re: ArcGIS crashing and unable to install 10.5.1 patch

Re: ArcGIS crashing and unable to install 10.5.1 patch

Re: Enterprise Deployment Resources

Re: Desktop 10.3.1 Install fails (EventID 1000)

Re: Desktop 10.3.1 Install fails (EventID 1000)

Re: The application was unable to start corectly (0xc000007b).

Re: Has anyone created an MSI package for ArcGIS 10.3.1?

Re: Error 1325. EsriPyFldr is not a valid short file name.

Re: ArcGIS 10.4 for Desktop Background Geoprocessi...

Re: Upgrading to ArcGIS 10.3 - error 1310

Re: I just installed ArcGIS 10.6 but chose Advance...

Re: Desktop 10.3.1 install error 1935... see erro...

Re: How do I install 10.5.1 tutorial data?

ArcGIS Desktop Installation Support