Latest Contributions by JeremyWright

Jose, Probably the best thing to do would be to make sure your contact info is in the error report form, so that someone from development can reach out directly.  You can also contact support DIRECTLY and send them the DMP file so we can be sure to get it assigned to the correct team which is attributed to the faulting code area. Regards, JEremy W. ... View more

Thanks for confirming that an update via Intel Driver Support Assistant gives the latest driver with the bug fix.  I'm working with support on a KB article for this problem - I'll be sure the author links to the Intel utility since Windows Update is notoriously bad at actually updating drivers. ... View more

Minsley, Windows Update will (ironically) not actually update your GPU driver to the latest available.  See my recommendation about Intel Driver Support Assistant, which below reply from Marius Verdes confirms will resolve the issue. Regards, Jeremy W. ... View more

Shane, Not sure why you're posting this here?  The reported issue you tagged is seemingly unrelated to this one, and the solution of updating to a newer driver and/or switching to a different rendering API has already been accepted.  Regards, Jeremy W. ... View more

Shane, Not sure why you're posting this here?  The reported issue you tagged is seemingly unrelated to this one, and the solution of updating to a newer driver and/or switching to a different rendering API has already been accepted.  Regards, Jeremy W. ... View more

is it only basemaps that fail to draw?  If you have other layers added to the map, do they draw correctly? have you tried switching from DirectX12 to DirectX11 or OpenGL?   If that fixes it, update your GPU drivers (device manager->display Adapters to get th make/model, then go to the manufacturer's website to update the driver) ... View more

Andreas we confirmed on the other thread reporting this issue that the user was as I suspected, a driver bug in Intel GPU.  https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-3-4-0-visualization-issues-bug/m-p/1562486#M90551 If you have an intel GPU, you may need to use their driver support assistant to get the latest driver updates, if your manufacturer does not provide an updated driver.  https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html  Note that the bug existed in the driver before, but Pro 3.4 changes default graphics API to DirectX12.  So you would have had to switch to DirectX12 manually in PRo 3.3 to see the same issue. We originally identified this issue in the Intel drivers in Pro 3.3 during the alpha release phase ... View more

OK yep, I have same GPU in my daily driver laptop.  After we reported the issue to Intel, I had updated to september driver version and the problem went away.  Both Dell Support and the Intel Driver Support Assistant showed me the updated drivers, so you should just be able to tell your support department to update to the latest driver to resolve the problem. ... View more

@KCI Can you please go and tell us what shows up in device manager under Display Adaptors an open it and give us driver version and date?   ... View more

Hi everyone - if switching to DirectX11 worked (as someone has marked this as "resolved") please let us know your display adaptor's model name and driver version shown in device manager.  If needed we can contact the GPU manufacturer to report it as a bug (if updating the driver version doesn't fix it for you). ... View more

If you are on 3.4: please try switching to DirectX11 in Options-Display and see if that resolves the issue.  We received some error reports recently that indicated an issue in resource management on layouts only in DirectX12 (which is the default in Pro 3.4), so switching to DirectX11 should work around the issue if this is what you are experiencing.    ... View more

ArcGIS Pro already supports DPI scaling in the UI and display components, and honors dpi scaling options set on your primary monitor.  ... View more

Stephane, If your machine meets the minimum requirements but you are seeing 2d-only cases which max out your GPU usage, that sounds like a tech support call needs to happen.   I'd recommend collecting the following info and sharing it here, or with your tech support analyst: 1.  a screenshot of your "Can you Run it" readout - this will show machine specs, etc: https://links.esri.com/run-arcgis-pro-33x to run this tool. 2.  A project package containing the map or layout which causes your GPU usage to max out - maybe with information about the usage percentage and time at which it remains at 100 percent. 3.  A ProPAT result for your machine.  ProPAT is a good indicator of the health of the machine, and if the results don't match with expected numbers, then this can indicate hardware issues (like a failed fan causing thermal throttling):  https://pro.arcgis.com/en/pro-app/latest/get-started/pro-performance-tool-overview.htm   ... View more