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- About JeremyWright
JeremyWright
Esri Regular Contributor
since
07-04-2014
3 weeks ago
550
Posts created
8
Kudos given
27
Solutions
222
Kudos received
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My Ideas
(0 Idea Submissions)Latest Contributions by JeremyWright
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There is a new version released 12/4 - I just updated my daily driver laptop with the intel utility. If you're still having trouble in DirectX12 after updateing to the 12/4 release, please let us know if it's reproducible with all maps or only with certain ones.
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12-12-2024
03:22 PM
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Thanks Willard. I'll forward this information to our contact at Intel
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12-05-2024
01:21 PM
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Jose,
Probably the best thing to do would be to make sure your contact info is in the error report form, so that someone from development can reach out directly. You can also contact support DIRECTLY and send them the DMP file so we can be sure to get it assigned to the correct team which is attributed to the faulting code area.
Regards,
JEremy W.
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12-05-2024
09:04 AM
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Thanks for confirming that an update via Intel Driver Support Assistant gives the latest driver with the bug fix. I'm working with support on a KB article for this problem - I'll be sure the author links to the Intel utility since Windows Update is notoriously bad at actually updating drivers.
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12-05-2024
08:35 AM
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Minsley,
Windows Update will (ironically) not actually update your GPU driver to the latest available. See my recommendation about Intel Driver Support Assistant, which below reply from Marius Verdes confirms will resolve the issue.
Regards,
Jeremy W.
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12-05-2024
08:34 AM
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Shane,
Not sure why you're posting this here? The reported issue you tagged is seemingly unrelated to this one, and the solution of updating to a newer driver and/or switching to a different rendering API has already been accepted.
Regards,
Jeremy W.
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12-05-2024
08:32 AM
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Shane,
Not sure why you're posting this here? The reported issue you tagged is seemingly unrelated to this one, and the solution of updating to a newer driver and/or switching to a different rendering API has already been accepted.
Regards,
Jeremy W.
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12-05-2024
08:32 AM
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is it only basemaps that fail to draw? If you have other layers added to the map, do they draw correctly?
have you tried switching from DirectX12 to DirectX11 or OpenGL?
If that fixes it, update your GPU drivers (device manager->display Adapters to get th make/model, then go to the manufacturer's website to update the driver)
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11-26-2024
10:59 AM
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Andreas we confirmed on the other thread reporting this issue that the user was as I suspected, a driver bug in Intel GPU. https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-3-4-0-visualization-issues-bug/m-p/1562486#M90551
If you have an intel GPU, you may need to use their driver support assistant to get the latest driver updates, if your manufacturer does not provide an updated driver. https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html
Note that the bug existed in the driver before, but Pro 3.4 changes default graphics API to DirectX12. So you would have had to switch to DirectX12 manually in PRo 3.3 to see the same issue. We originally identified this issue in the Intel drivers in Pro 3.3 during the alpha release phase
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11-26-2024
10:51 AM
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OK yep, I have same GPU in my daily driver laptop. After we reported the issue to Intel, I had updated to september driver version and the problem went away. Both Dell Support and the Intel Driver Support Assistant showed me the updated drivers, so you should just be able to tell your support department to update to the latest driver to resolve the problem.
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11-26-2024
10:49 AM
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@KCI Can you please go and tell us what shows up in device manager under Display Adaptors an open it and give us driver version and date?
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11-25-2024
04:16 PM
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Hi everyone - if switching to DirectX11 worked (as someone has marked this as "resolved") please let us know your display adaptor's model name and driver version shown in device manager. If needed we can contact the GPU manufacturer to report it as a bug (if updating the driver version doesn't fix it for you).
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11-25-2024
03:55 PM
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If you are on 3.4: please try switching to DirectX11 in Options-Display and see if that resolves the issue. We received some error reports recently that indicated an issue in resource management on layouts only in DirectX12 (which is the default in Pro 3.4), so switching to DirectX11 should work around the issue if this is what you are experiencing.
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11-25-2024
03:40 PM
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Hi, we've seen this visual artifact in the past with older drivers, especially with Intel GPUs, when using DirectX 12. We confirmed with Intel that later versions of the drivers fixed the artifacts.
Please let us know what is listed under \display adapters in Device manager and what date/version the driver shows in its properties.
To try and work around it, switch to DirectX 11 or OpenGL in Pro's options->display tab.
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11-25-2024
03:35 PM
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Greetings!
I have seen these incorrect tiles of content occuring in DirectX 12 when we tested on certain Intel GPUs. We reported it to Intel and they were able to resolve it in a newer driver version.
So first off, please open device manager and go to Display Adaptors. If you open the properties of the listed adaptor it will tell you driver version and date. Please post here with that info.
To try and work around this problem, I would recommend:
1. update the GPU driver from the manufacturer's site (AMD, Intel or NVIDIA) or from the laptop manufacturer's site.
2. Switch in the Display tab of the application options menu from DirectX12 (which is the default in 3.4) to DirectX11 (which was the default in 3.3). You can also try OpenGL.
Give it a try, and let us know the results!
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11-25-2024
09:50 AM
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My kudoed posts
| Title | Kudos | Posted |
|---|---|---|
| 1 | 12-12-2023 11:54 AM | |
| 1 | 12-11-2023 04:07 PM | |
| 1 | 12-13-2023 01:28 PM | |
| 1 | 11-25-2024 03:40 PM | |
| 3 | 03-07-2025 10:29 AM |
Activity Feed
- Posted Re: Fix up PDF generation in Pro - Status changed to: Closed on ArcGIS Pro Ideas. 05-19-2026 11:58 AM
- Posted Re: ArcGIS PRO export to .stl format for 3D printing - Status changed to: Implemented on ArcGIS Pro Ideas. 05-19-2026 11:44 AM
- Posted Re: ArcGIS PRO export to .stl format for 3D printing - Status changed to: In Product Plan on ArcGIS Pro Ideas. 04-23-2026 09:31 AM
- Posted Re: ArcGIS PRO export to .stl format for 3D printing - Status changed to: Under Consideration on ArcGIS Pro Ideas. 04-23-2026 09:26 AM
- Got a Kudo for Re: Scene exporting to image instead of vectors in SVG/AIX. 03-24-2026 08:28 PM
- Got a Kudo for Re: Scene exporting to image instead of vectors in SVG/AIX. 03-24-2026 08:27 PM
- Got a Kudo for Re: Can you export a scene from ArcGIS Pro to vector format?. 03-24-2026 08:24 PM
- Got a Kudo for Re: Refresh Layers in ArcGIS Pro with a refresh interval.?. 01-07-2026 01:35 PM
- Got a Kudo for Re: Scene exporting to image instead of vectors in SVG/AIX. 12-17-2025 05:57 AM
- Got a Kudo for Re: Arcgis Pro application has stopped working. 12-14-2025 11:49 PM
- Posted Re: Create more verbose errors when exporting to PDF - Status changed to: Under Consideration on ArcGIS Pro Ideas. 07-08-2025 01:54 PM
- Posted Re: ArcGIS PRO export to .stl format for 3D printing - Status changed to: In Product Plan on ArcGIS Pro Ideas. 06-02-2025 11:07 AM
- Posted Re: ArcGIS PRO export to .stl format for 3D printing - Status changed to: Under Consideration on ArcGIS Pro Ideas. 06-02-2025 11:03 AM
- Posted Re: Bring Analyzer to the Export pane - Status changed to: Implemented on ArcGIS Pro Ideas. 05-21-2025 09:31 AM
- Posted Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug? on ArcGIS Pro Questions. 05-19-2025 09:02 AM
- Posted Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug? on ArcGIS Pro Questions. 05-05-2025 09:09 AM
- Posted Re: Warn of unsupported blend mode on export on ArcGIS Pro Ideas. 04-28-2025 01:50 PM
- Posted Re: Add exported JPG, TIFF, PNG, and PDF to Windows Explorer Quick Access - Status changed to: Implemented on ArcGIS Pro Ideas. 04-18-2025 12:15 PM
- Posted Re: 3D scene export from ArcGIS Pro - Status changed to: Under Consideration on ArcGIS Pro Ideas. 04-18-2025 11:40 AM
- Posted Re: ArcGIS Pro 3d View - Status changed to: Closed on ArcGIS Pro Ideas. 04-18-2025 11:36 AM
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