Latest Contributions by JeremyWright

@wayfaringrob that is the map that was included as the repro case for the BUG by one of the two support analysts you worked with. I've just DM'd you, let's connect over email and I can get the original repro case from you for the adobe error. ... View more

@wayfaringrobI finally got things installed and tried your repro with same settings (using your preset) on 3.1 final but still can't repro the error opening the PDF.   Question: what version of ArcGIS Pro are you using?       ... View more

@wayfaringrob yep, vector PDF.   hey, can you do "Save Preset" on the PDF export dialog and share your .xprt file, so I Can use the exact same settings as you?  There's actually no such thing as "default" settings once you change them once, so that's why we have presets as a way to share and use others settings and a way to get back to known states.   3.1.1 is installing now on a machine (had to free one up) ... View more

@wayfaringrob yes it does, the layer for states is set to linear burn.  I assume the "fixed" project is the one I received.  Like I said I'm gonna talk to our CE person to review procedures and see if there's any process improvement support or dev can make in this regard.   ... View more

@wayfaringrob again, apologies - it appears the analyst logged TWO cases from your incident, and only one made it our way (to development).   I'll circle back with our customer experience lead to make sure this type of problem doesn't happen again and review what occurred (they have more visibility to the support side of things). FWIW, I opened the pptx that was provided to me for the BUG you quoted, and exported it to PDF with default settings.  I was able to open the PDF in Acrobat Pro and Acrobat Reader with no error message.  I will double-check this with current release (3.1.1) as I was testing on a daily build.  ... View more

@wayfaringrob I must apologize then, since we did not receive any notice of the error message you describe in the support issue that we evaluated in our queue - nor did the people involved in triaging that issue experience the error message you describe.   I went back and opened the repro ppkx provided and exported to PDF, it opens without the described error. What version of Adobe Acrobat are you using that is throwing this error? ... View more

Hi @wayfaringrob getting degraded appearance is different from getting an Adobe Acrobat error when opening the PDF.  The repro case for the latter (error opening the PDF) should be shared with Esri Support as it might be a different concern.   That said, FYI we are actually discussing amongst the responsible teams ways to raise awareness of things that go wrong during draw OR in export/print - it's something we want to tackle in a future release for sure - so thanks for reinforcing that with your feedback! ... View more

Andrew, there are a lot of different factors at play here, based on your report.  We probably need to break down each one separately. You might be best to create a simple repro case that can be shared  for the "too dark" appearance you showed above to start with. We would also need to know what your color management options are set to in the ArcGIS Pro options dialog (For instance, what settings for rendering intent) so a screenshot of that and also CM options for the Layout being output and your settings on export dialog would help us out. Can you provide this additional information for the "too dark" problem, so we can take a look? ... View more

Kyle, Weird problem - seems like your next step should be contacting Esri Support for more interactive troubleshooting.    As an idea: If it won't even START exporting, then maybe there's something wrong with the map itself.  You could try sharing as map package (mpkx), then unpackage the mpkx into a new blank project.  Hopefully the act of packaging and unpackaging will fix whatever was breaking the export. Just an idea, beyond that I think you're probably best contacting support (And you'll have already created the mpkx to share with them as the repro case). ... View more

UPDATE: ArcGIS Pro 3.1 (out now) resolves this issue. ... View more

ArcGIS Pro 3.1 release resolves these issues with blend modes ... View more

@Amanda_Huber I'm not sure, that's why I attempted to ping Sarah.  I'll ping the M4ACC team via email and see if they've ever seen this artifact and if they know of any workarounds, or we can get your data (a ppkx for example) and try it out too. ... View more

@Amanda for the faint lines in PDF, there is a "enhancement" setting in Adobe Reader/Acrobat that makes this happen.  Turn off "enhance thin lines" in display settings to get rid of the artifact.   @SarahBell is the thick tile lines showing in AIX in illustrator a known issue? ... View more

The resolution for this issue will be in the next release of ArcGIS Pro (3.1) ... View more