Latest Contributions by JeremyWright

‎03-18-2025

Chris, Apologies for the delay I was working at the Developer and Technology summit last week. Can you please call or email support and give them a project package of the case you're able to reproduce this problem with? We definitely want to take a look and see if something is going wrong at the raster renderer level on a layout.

‎03-10-2025

Chris what resampling is applied to the raster in symbology? And what version of Pro are you on?

‎03-07-2025

I have a theory here, based on triaging a very similar issue recently. Two questions: 1. Is your content coming from map services? 2. Are the "layers" in the PDF still there, even if the map is drawing blank? A common configuration that some enterprise services have is that they have cooked cache tiles, but the backing source data has been removed. That means you get responses if you ask for the cached tiles, but you get blank results if you do an Export request. Ostensibly this is a configuration problem on the service. The administrator should disable the capability to make dynamic requests in the service's configuration. Unfortunately there's not a way for the Pro client to detect this weird misconfiguration, so there's no way for us to throw an error message for this.

‎03-07-2025

That's my fault, I was just cleaning up some old issue paperwork as part of finishing this release. But, I think you may have missed a detail :): After a lot of design/prototyping with our senior output and rasterizer developers, and extensive testing and tuning of the mitigation strategy, we have exposed an option to _work around_ the limitations of adobe acrobat in displaying adjacent transparent tiles of content, by attempting to export a SINGLE tile as long as we can allocate enough memory to do so up to a reasonable limit. TL;DR: A new option mentioned is scheduled to be available in the next release of ArcGIS Pro (3.5) that mitigates the artifact for all repro cases (former bug reports and issues from Pro 1.x to now) that we found in our research on the background of this bug, as long sufficient free memory is available to do so. And unlike "Export As Image" it doesn't lose the layers in your map.

‎03-05-2025

Thanks Ariel! I'll forward this info to Intel through our POC.

‎03-03-2025

This looks like a known GPU driver error when using DirectX 12 in many Intel GPUs in the last couple quarterly releases. This has been reported by many other users, all of whom had various Intel GPUs. For example: https://community.esri.com/t5/arcgis-pro-questions/graphical-glitches-within-map-window/m-p/1562300#M90523 We reported it to Intel and they have attempted to resolve it in their latest drivers. Quick test: If you go to options->display and change the Rendering Engine to DirectX11 or OpenGL, and it resolves the problem, then you are likely experiencing the same problem. Further investigation and mitigation: You can go to Device Manager and under Display Adapters look at what's listed there to confirm you have an Intel GPU or integrated display adapter. If you open this item in Display Adapters it will tell you what driver version and date you are using. If you could post a screenshot of what you find here that would help us narrow it down to report to Intel. Updating your driver: If you are using an Intel integrated GPU, then the manufacturer of your laptop sends out recommended driver updates via their usual channel. For example, Dell has "Dell Command Update" which will find and update display drivers". Other vendors have similar channels. Alternatively, you can use the Intel Driver and Support Assistant to get the latest driver for your GPU direct from Intel. https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html Hope this helps! please reply if you can with the screenshot of your driver/version so we can report this to Intel.

‎02-26-2025

@Dana_FSC yeah AIX is only for usage with Illustrator and Maps for Adobe Creative Cloud - I wouldn't expect Affinity to be able to open it. I'm glad using PDF worked well for you!

‎02-25-2025

@Dana_FSC the EPS format doesn't support transparency, so if any of your content involve transparency you will get images - that's a limitation of EPS. SVG and PDF should allow native support for transparency and blend modes, if you're looking for an alternative. As I posted above, there isn't currently any way for the ArcGIS Pro development team to write to the proprietary format for Affinity Designer, so unless we can receive a file format spec and/or an API that allows us to import content (similar to what the ArcGIS Maps For Creative Cloud extension does for pro AIX to Illustrator) then we have no way of supporting this request.

‎02-14-2025

ah, understood. Sorry for the confusion! So as far as I understand it what you are asking for is a way to override the application defaults per-project. I don't think such a thing exists, though project templates MAY provide some of what you're looking for. Unfortunately I don't think such a mechanism exists. I'll ping the map authoring team in case they have any further guidance regarding style usage as a way around this.

‎02-14-2025

There's a lot of doc on color management, but here is the short version of the story: 1. the options in the color management subtab of the options dialog set the default for NEW project items, and also set the conversion options which affect what happens when you move something between two different color spaces. 2. the options on each project item (map, layout) are what is used for that item when it is the _Destination_ for a color conversion. 3. you have TWO (RGB and CMYK) profiles because any color copied into the project item from another source (such as another style) will still need to be converted into the appropriate destination colorspace (e.g. Adobe RGB style->sRGB layout) For full documentation see https://pro.arcgis.com/en/pro-app/latest/help/projects/color-managed-project-items.htm

‎01-14-2025

thanks Sara. I'll include this in our report to Intel to let them know that this is still reproducible for some users even on the latest driver + DirectX12

‎01-13-2025

‎12-30-2024

Sara, I spent some time attempting to replicate your results on my Intel Iris Xe laptop but was unable to with the 9/24 or 12/10 driver. When you look in device manager under display adapters, and open the Intel Xe, what version is showing on the driver tab? (the full number)

‎12-12-2024

There is a new version released 12/4 - I just updated my daily driver laptop with the intel utility. If you're still having trouble in DirectX12 after updateing to the 12/4 release, please let us know if it's reproducible with all maps or only with certain ones.

‎12-05-2024

Thanks Willard. I'll forward this information to our contact at Intel

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My Ideas

Latest Contributions by JeremyWright

Re: Reduced raster resolution only in layout

Re: Reduced raster resolution only in layout

Re: Exporting layouts shows blank Map Frame and legend in PDF and JPEG

Re: Image Transparency Issue While Exporting To PDF - ArcGIS Pro

Re: Layout not Rendering Properly

Re: Layout not Rendering Properly

Re: Export layout to Affinity Designer

Re: Export layout to Affinity Designer

Re: Color Management Defaults at the Project Level

Re: Color Management Defaults at the Project Level

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

Re: Improve loading of svg files into layout - Status changed to: In Product Plan

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

Re: Scene exporting to image instead of vectors i...

Re: Scene exporting to image instead of vectors i...

Re: Can you export a scene from ArcGIS Pro to vect...

Re: Arcgis Pro application has stopped working

Re: Image Transparency Issue While Exporting To PD...

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