How to Diagnose Issues with Loading Basemaps in ArcGIS Pro?

[qdras]

Hello everyone,

I'm encountering an issue in ArcGIS Pro where certain basemaps fail to load properly. I've reviewed some logs, and while the HTTP requests for the basemaps return a 200 status, the basemap itself does not display in the map view. I would like to know the best way to systematically diagnose and resolve such issues.

Here’s what I’ve tried so far:

1. Checked my internet connection and firewall settings.
2. Cleared the display cache in ArcGIS Pro.
3. Reviewed the Messages and logs in ArcGIS Pro (Diagnostic Monitor), but I couldn’t pinpoint the exact cause.
4. Tested the basemap in a new project to rule out project-specific issues.

Additionally, I discovered by visiting the provider's website that the organization managing the layer recently transitioned from ArcGIS Server to GeoServer. This change wasn’t apparent from within ArcGIS Pro, and I had to investigate externally to uncover this.

I initially wanted to add these layers from our ArcGIS Online server. Is there any way to diagnose this issue directly within ArcGIS Online\Pro? For example:

• Are there tools or logs in ArcGIS Online\Pro that can help identify problems with basemaps or external services?
• Could the issue be related to the compatibility between ArcGIS Online and GeoServer services?

Any guidance or tips on how to debug this problem, both in ArcGIS Pro and ArcGIS Online, would be greatly appreciated. I want to ensure I’m not missing any critical steps and can effectively address similar issues in the future.

Thanks in advance for your help!

[JeremyWright]

is it only basemaps that fail to draw?  If you have other layers added to the map, do they draw correctly?

have you tried switching from DirectX12 to DirectX11 or OpenGL?  

If that fixes it, update your GPU drivers (device manager->display Adapters to get th make/model, then go to the manufacturer's website to update the driver)

[JoshuaBixby]

For clarification after looking at your video, the layer isn't failing to draw, it is failing to load.  A layer has to load before it can draw, and nothing shows up in your TOC so it isn't loading.

You state the provider shifted from ArcGIS Server to GeoServer, but every HTTP call I see in the logs is for an ArcGIS product, so I don't even see any attempts to connect to a GeoServer service.

Your question makes it seem like there are multiple basemaps that aren't loading, can you provide the URLs for some that do and some that don't?