Latest Contributions by CraigGillgrass

Hi Cecile, I can reproduce the issue using 0.2.1 Beta.  I can also confirm that it is fixed in our recent builds; I'm working on identifying what has changed. Craig ... View more

Hi Cecile, Which Beta of Workforce on Android are you using? Can you add my named user to the project as a worker so I can take a look?  You can do this by unchecking "Only search for users in my organization." on the Users tab. Craig ... View more

Hi David, Are you able to open the project on the mobile app?  If not, what error do you see when you open the project? Craig ... View more

Hi Jamie,  Thanks for replying with this extra information. I agree that being able to pass the Address from the Workforce Assignment to Survey123 will be very helpful.  This is something we will handle when we add support for passing the Work Order ID. In Ismael's response, he mentioned being able to pass the Location; he was referring to the Location text field that can be used to store the Address information about the assignment location.  When we add support for passing the Work Order ID field; we will also add support for passing the Location text field. One question for you; is a single Location/Address field sufficient?  Or, do you need more than 1? Craig ... View more

Hi Cecile. Ok, I'm guessing the issue is that the worker you want to remove still has assignments associated with them; in another state; such as Completed or Declined. Here's what I suggest; it will require some work in ArcGIS Online: Open the Workers web map in ArcGIS Online Open the Workers layer and find the record for the named user you removed and copy/write down the ObjectID of the record Apply a filter on the assignments layer where WorkerID = the ObjectID you copied in the previous step. This will indicate if the Worker is associated with any assignments You'll need to change the WorkerID to another worker; depending on the number of assignments; you can either do this manually or use the Calculator. If this doesn't work or you have questions on it; please let me know. We are working on a better solution to handle workers that need to be removed from the project who are still associated with assignments. Craig ... View more

Hi Jamie, I wanted to follow-up and ask if you could provide more information on the 2nd request: Add custom fields to the assignment layer and have the ability to pass the values of those fields to survey123? Can you provide some information on what those fields are and what information you would like to add to assignments? thanks, Craig ... View more

Hi Elliott, Thanks for your request on Workforce; there is no way to do this currently, but it is something we have in our backlog.  Can you provide some information on how you'd like to control when the assignments appear on the Inspectors device?  Is this controlled by the Dispatcher and does the time period apply for all Inspectors?  Or, is it something controlled by each Inspector? thanks, Craig ... View more

Hello Cecile, If I understand your issue correctly; you have a named user in your project that has assignments assigned to them. These assignments have not been started (not completed). You need to remove this named user from the project and delete the named user from your organization. We have a Tip in our doc that covers most of what you need to do: Tips for project owners—Workforce for ArcGIS | ArcGIS  Once you've re-assigned all the work assignments assigned to the named user you want to remove; the Remove/Delete command should become enabled on the Users tab in the configuration page for your project.  You can now safely remove the named user from the Project. If you're unable to use these steps; please let me know what you're seeing so I can look into it further. thanks, Craig ... View more

Hello Mohamed, The first release of Android will be end of January - which will bring it inline with the same level of support for App Integration that iOS has for Workforce and Collector. Craig ... View more

Hello Angel, thanks for your question on Workforce. You are correct, at this time we only support Workers adding notes to an assignment. We plan to add the ability to add photos to an assignment; this is in our roadmap and you should see this ability in 2017. Craig ... View more

Craig, Thanks for replying and including your feedback on the Python scripts. You're correct, they do have a lot of parameters; we chose to go in that direction to provide the most flexibility for users; but it does mean there are a lot of parameters for the script. We're looking at adding to the scripts and including a cut down versions with less parameters, is something we'll take a look at. thanks, ... View more

Hello Craig, Yes, we plan to support ArcGIS Enterprise (nee Portal) on top of the 10.5 release.   You mention that the Python scripts we've provided are clunky and hard to use; can you be more specific on what makes them clunky and hard to use?  We've gotten some feedback on the scripts that we're reviewing them to make changes. thanks, ... View more

Hi Kevin, I just tested this out with Workforce and can confirm it is working - I added a layer to my _dispatchers web map; similar to how Ricky showed in his post.  I then opened the web map settings and configured a layer to search on. I made sure to launch workforce again; we only read the settings when the web map is loaded so if they are changed when the web map is opened; they may not appear. Craig ... View more

JP, I took a quick look and notice that there are a few named users in the group that are not in the Workers feature service.  I'm guessing these are the ones you tried to add that failed; can you confirm? If you can reproduce this, even if it's inconsistent, I'll ask you to create a HAR file using Chrome and send it to me. I think you have my email; if you don't, lemme know when you reply with the confirmation and I'll send it to you. Here's the steps to create the HAR file: Start up workforce.arcgis.com and sign in Open the dev tools from the menu in Chrome (Menu > Tools > Developer tools) Click on the Network tab Look for a round button at the top left of the Network tab. Make sure it is red. If it is grey, click it once to start recording. Check the box next to Preserve log. In workforce, try and add one of the named users to the project.  Wait for the error to appear. In the developer tools save the capture by right-clicking on the grid and choosing "Save as HAR with Content” If adding the named user succeeds, click the Clear button (to the right of the round, red, record button) and start again. Craig ... View more