Latest Contributions by CraigGillgrass

Hi Matt, thanks for your question on Workforce. At this time the field values and display name are not configurable.  We also don't provide the ability to allow the fields displayed in the mobile app to be configurable; i.e. your use of allowing the assigned date/time to be displayed.  Can you go into more detail on the use case to allow the Worker to configure what fields they can see? How would this be controlled, is it per project or at the app level? We do allow the worker to: - Search for the Work Order ID - Sort their assignment list by Newest/Assigned Date ... View more

Hi Anthony, The location data does contain a date/time stamp; but those fields are not visible by default.  You can change the pop-up configuration for the layer and enable the date/time fields to display. Craig ... View more

Hi Kyle, Thanks for your feedback on this issue.  Can you go into more details on the use case for linking to a survey from a completed Work Assignment?  Is this for the Worker, the Dispatcher or another user in the organization? thanks, ... View more

Hello Craig, Thanks for the feedback on this issue.  Can you go into any more detail on other examples of "When an Assignment is raised in a third party application it would be useful if lots of things could be contained in the Assignment and not just a workOrderId"?  Do you have specific examples of what information you'd like to include in custom fields? Thanks, ... View more

Hi Justin, This request is in our backlog but not assigned to a particular release. Is the notification capability of Workforce satisfying the request from your Inspectors to be notified of new work?  Craig ... View more

Hi Elliott,  thanks for replying; I've made sure this information has been added to our backlog for this request. Craig ... View more

Hello Angel, Workers cannot open a project using the Workforce web application.  Can you provide some more details on the use case for a Worker to access a Workforce Project from a webpage? Regards, Craig ... View more

Anthony, Apologize for the delay in responding over the holidays. Workforce on Android does not currently support OpenStreetMap as a basemap; we will have a more informative message with the 1.0 release and will be working on support for OpenStreetMap in a follow-on release. Craig ... View more

Jake, While we have gotten a report on an issue related to Workforce that coincided with the Online update; it did not deal with timeouts.  We haven't gotten any other reports of timeout issues after the 4.4 update. I appreciate the extra information - please make sure this makes its way to Tech Support so they can follow-up - they are your best resource on this. Craig ... View more

David, You should be able to invite one of my named users in ArcGIS Online.  In the Users tab for the Workforce project, uncheck the check box under the User dropdown.  Then search for my name. Craig ... View more

Hi Jake, Can I ask that you contact Tech Support on this issue?  There were updates to ArcGIS Online last night; I don't know if the issue you are seeing is due to those updates; but Tech Support is your best resource to try and track this down. Craig ... View more

David, It looks like you're using the Android app.  Do you have access to an iOS device?  If so, can you test what happens with the iOS version? There could be a number of reasons for the layers not appearing; are they secured layers?  Can you add me to the project so I can take a look at it? Craig ... View more

Jamie, this is great feedback and a nice use case for us to add this ability. I've added it to our backlog.  Thanks for providing this. Craig ... View more

Cecile, I determined what the problem is; the Location Tracks layer must be in the Worker web map; this is the feature service called "location_histoire".  At Beta 0.2.1 for Android; the app expects that layer to be present in the Worker web map.  If you add that layer back to the map (it can be turned off), the project should open correctly. Craig ... View more