Latest Contributions by CraigGillgrass

Hi David, Just a reminder that both the iOS and web applications of Workforce are released and supported - if you run into issues such as being unable to open projects or sign in to Workforce; you can contact Technical Support - it will generally be the fastest way to resolve your issue. The issue that Frank mentioned in his original post is related to Android which, for the time being, is still in Beta. Craig ... View more

Frank, can you confirm a few things: - Which version of Workforce you are using? - Are you participating in the project as a worker? Craig ... View more

Chris, I'm not able to reproduce this; I get a result when I search for that address, I also see a pin on the map in Workforce. I think to dig into this further, I'd need admin access to your organization.  If you're ok with proceeding, message me directly.  Otherwise, your best option is to contact Technical Support. Craig ... View more

Chris, I can search for locations and POIs.  Can you provide some examples of what you're trying to search for? thanks ... View more

Hi Chris, No, adding a Locator to Navigator wouldn't have any affect on Workforce. I've double checked and, even if you don't have a locator defined for your organization, we should still use the default Esri locator. Can you invite me to this project as a Dispatcher so I can take a look? thanks, ... View more

We released an update to Workforce earlier this week which contained a fix for this issue. If anyone is still seeing an issue, please contact me. Craig ... View more

Hi Cecile, Glad that was able to resolve your issue. I would recommend that you create a copy of the Dispatcher map for use in Ops Dashboard.  That would allow you to create a very specific web map that is tailored to Ops Dashboard and still have the Dispatcher web map for use in Workforce.  That is the recommendation for using Workforce with Dashboard and many of our other users have been successful in following that recommendation. If you have any other question, let me know. Craig ... View more

Hi Cecile, We've taken a look at the project and it seems that the Assignments layer is missing from the Dispatcher web map.  I see that you have multiple copies of the layer in the map; but none that reference the original feature layer in the feature service.  I suggest adding the layer back and saving the web map; that should correct the issue.  If it doesn't, please let me know. There's a lot of copies of the assignments layer in the web map - can you go into any details on why you have those copies and what problem they're helping you solve?  thanks, Craig ... View more

Hello, I'm sorry that you're experiencing some problems following the update, we haven't received any other reports with problems displaying assignments.  A few questions: - Can your workers still still assignments in the mobile app? - Is it possible to invite me to your project as a Dispatcher so I can take a look at this? thank you, Craig ... View more

Hi Chris, A couple questions so we can try and track down what is happening: - What happens when you search for the same address in the ArcGIS Online map viewer? - Do you have a locator configured for your organization? Craig ... View more

thanks Rickey ... View more

Hi Rickey, thanks for responding.  Are you using a Windows machine (if so, which OS) or an iOS or Mac? ... View more

Hi Raul, please see my reply to your post in this thread. We're not able to reproduce any issues with the Workforce web app; if you are unable to sign in, there some's key information that we need to trouble shoot this issue and begin to resolve it.  Is it possible to provide that additional information? thanks, Craig ... View more

Raul, We are not able to reproduce the issue that Jake reported above. Are you experiencing an issue with workforce.arcgis.com?  If so, can you describe the issue; does an error appear or is the web page blank?  Does it occur when you sign in to Workforce? If you are seeing an issue, what browser and OS are you using? thanks, Craig ... View more

Thanks Jake, we'll dig into the HAR file and let you know what we find.   I'm also going to suggest that you ope a Support ticket so they can also look into it.   We did update the Workforce web app last night, but haven't been able to reproduce the issue you're seeing.  Craig ... View more