Latest Contributions by CraigGillgrass

Hi Rickey, thanks for responding.  Are you using a Windows machine (if so, which OS) or an iOS or Mac? ... View more

Hi Raul, please see my reply to your post in this thread. We're not able to reproduce any issues with the Workforce web app; if you are unable to sign in, there some's key information that we need to trouble shoot this issue and begin to resolve it.  Is it possible to provide that additional information? thanks, Craig ... View more

Raul, We are not able to reproduce the issue that Jake reported above. Are you experiencing an issue with workforce.arcgis.com?  If so, can you describe the issue; does an error appear or is the web page blank?  Does it occur when you sign in to Workforce? If you are seeing an issue, what browser and OS are you using? thanks, Craig ... View more

Thanks Jake, we'll dig into the HAR file and let you know what we find.   I'm also going to suggest that you ope a Support ticket so they can also look into it.   We did update the Workforce web app last night, but haven't been able to reproduce the issue you're seeing.  Craig ... View more

Jake, if clearing the cache doesn't correct the issue; can you capture a HAR file using Chrome during the operation that leads to a blank page.  We'll dig into it tomorrow morning. Craig ... View more

Hi Jake, We've tried to reproduce the issue, but I'm unable to; I'm able to sign in using Chrome and Firefox. Would also help to know what versions of Chrome and IE11 you are using. Can you try clearing your browsing history and try accessing workforce again? Craig ... View more

Jake, I'm able to connect to workforce.arcgis.com; what error are you seeing when you try and connect?   ... View more

HI Jessica, thanks for your question on Workforce. In the Workforce web app, you can click on existing features/assets in the web map to start creating an assignment.  When you start from an existing asset / feature, we use the pop-up title for the feature as the Location instead of the address.  So, in your example, you can configure the pop-up title of the field boundary to be whatever name or title you'd like to use as the Location. Give this a try and let me know if you have any questions on this. Craig ... View more

Let me know how it goes Ryan, ... View more

Ryan, it does look like your permissions are not sufficient to create Projects.  Here's an overview of the minimum privileges required to create projects: - Groups - Create, update and delete - Content - Create, update and delete - Content - Publish hosted feature layers - Sharing - Share with groups - Features - Edit Can you confirm that you have these privileges? ... View more

Ryan, can you send me the permissions error?  You can send it to me directly. Craig ... View more

Thanks for this additional information Glen, I'll make sure it's added to our issue in the Backlog. ... View more

Hello Angel, Dispatcher can work with the mobile app; if they've been added to the project as a worker.  This is to support the workflow where a Dispatcher may also be assigned work to perform in the field. Craig ... View more

Hello Anders, At this time, Workforce must be running to receive the notifications as we do not currently support push notifications. We are planning to support push notifications; I don't have a timeframe on when we'll implement this capability, but it is something we're very interested in doing. Craig ... View more

Hi Ryan, Are you still seeing this issue?  If so, I have some steps I'd like to ask you to go through to try and narrow down the issue. Craig ... View more