Latest Contributions by CraigGillgrass

Hi Mike, No, we don't host them on a server that you can point to; they are custom symbols that we include with Workforce to provide a better experience on the mobile device. I can probably host this on a site for you to reference, but it may take a bit.  Can you contact me offline about it? Craig ... View more

Hi Alison, In the scenario where you have many assignments that aren't ready to be assigned; is it possible to leave these in the Unassigned status?  If it's not possible, are you able to talk about the difference between an Unassigned assignment that isn't ready for assignment vs an Unassigned assignment that is ready? Check-box filters for workers or worker types (again, analogous to the assignment status) would similarly be helpful. Can you go into a little more detail on this request? thanks, Craig ... View more

Hi Alison, Thanks for your post on Workforce, you've raised some very good points around workflows we do not currently support. Let me add some information to each one to give an idea of where we're headed: For example, if work has to be done and someone is out sick, the replacement worker should have access to that individuals' tasks.  Single sign-on doesn't allow that.  A Dispatcher is able to re-assign any work assignment from one worker to another to facilitate re-assigning work while Workers are out of the office or unavailable.  Assignments that are In Progress cannot be re-assigned; but that is something we're looking at. If a task has several parts, Workforce doesn't keep track of the progress of that task and managers have too much responsibility (and no mobile app) to make Workforce worthwhile.  Correct, providing a way to track tasks within an assignment was not part of the original spec for Workforce.  We know this is something users have asked for; but it's also something several business partners do quite well.  If this is a requirement for a particular workflow, Workforce may not be the app to use.   I have not yet found any use for which Workforce works OOTB; its only benefit is that I can add dropdowns on the fly with a hosted service.  We know that Workforce isn't the solution for all scenarios, but we do have a large community who is finding value in it. I'd like to discuss your experience with Workforce in more detail and I've sent your a direct message with regards to that. thanks, Craig ... View more

Hi Steven, If you're unsure which users were deleted; there's a few ways we can determine which records are causing the issue. Are you familiar with Chrome Developer Tools?  If you can capture the Error log from when you click on the User tab, I can identify the invalid users.  Contact me at [email protected] and we can dig into it. Craig ... View more

Elle, Thanks for asking this question, it's an interesting discussion. When an integration is made between Workforce and Collector or Survey123; Workforce supplies the lat,long of the assignment to either Collector or Survey123 with the assumption that, it provides the user with a starting point.  The user can then choose to either user that point or edit the location. In Survey123, you'll have 3 choices: - Keep the geopoint at the location specified - Use the GPS tool to indicate you want the point to be located at your current location - Open the Map and recenter the pin to the location you want to use There are no plans to provide an option during integration of Workforce to Collector or Survey123 to indicate whether the assignment location can or should be used.  Having said that, if we get feedback that it would be useful to add this ability, we'd consider it. There may be some ways to handle this from Survey123; I suggest contacting the team through their forum https://community.esri.com/groups/survey123?sr=search&searchId=332ad668-6074-4b97-bcd7-6ea21fe63b15&searchIndex=0‌ ... View more

Good news Ingrid, we're working hard to get this release wrapped up soon and available. You should see an announcement on it soon. ... View more

Jonathan, The limits on the size of the Notes field (and all other fields for the Workforce schema) are available in this FAQ: Workforce schema—Workforce for ArcGIS | ArcGIS  I've added your Notes suggestion to our backlog. Craig ... View more

Elle H wrote: How can I delete users and without deleting the user names in Assignment feature layer? I need to keep records of who completed the work even though he/she has left the Organization.  Hi Elle, this is not possible with the current released version of Workforce; we have a fix for the User tab crashing/not displaying that will be available in our next update, which we are finishing development on and will be moving into certification. When this update is available, Workforce will recognize when a worker or dispatcher is referencing a named user that is no longer in your organization and will notify you of the issue. Your request to be able to maintain a record of who performed the work, even after they've left the organization, will only be partially fulfilled with this update.  We have an issue in our backlog to provide better support for this workflow, but we have not assigned that issue to a release. Craig ... View more

Hi Luis, You mention the user has assignments related to them - what are their status values? Craig ... View more

Hi Elle, Thanks for your follow-up question.  We decided to clear out the Declined Comment when a Declined assignment is re-assigned for several reasons, one of which being we did not add the ability to Workforce to add to existing Notes or Comments, so we wanted to ensure that it's clear who made the comment when work is declined.   The Dispatcher could choose to copy the Declined comment to the Description prior to re-assigning the work; but I understand that may not work in all circumstances. We do have it in our backlog to provide the ability to view an Audit trail or History of an assignment; but that is primarily for the Dispatcher.  We also have it in our backlog to add Comments style to the Notes and Declined Comment fields; but as with customizing the Status values, we do not have that work scheduled on our roadmap. Craig ... View more

Hi Elle, thanks for your question on Workforce. Workforce does not provide the ability to disable or remove Assignment status options.  The request to do so is in our backlog and I've added your information to it.  However, the issue is not currently scheduled in our roadmap. Craig ... View more

Mike, Workforce is off-cycle from ArcGIS Online updates.  We're currently working on our next release now and expect the Workforce web application to be updated around mid-October end of October. Craig ... View more

Hi Phillip, We're finishing up the work within the week and will be starting certification.  We're looking at mid October for the new release to be available. Craig ... View more

Hi Scott, We've suspended development of Workforce on Windows 10 as noted in this https://blogs.esri.com/esri/arcgis/2017/04/26/arcgis-apps-for-the-field-on-the-windows-platform article. We are  looking for feedback on interest in the Windows platform, there's an email at the end of the blog ([email protected]) which can be used to provide that feedback and any details on your plans for using Windows in the field. Craig ... View more