Latest Contributions by CraigGillgrass

Hi Phillip, Workforce does not provide the ability for a Dispatcher to open Survey123 (or the other App Integrations).  I haven't heard of this request before; can you provide some information on the use case for it? thanks, Craig ... View more

Hello, This is a known issue and something we have in our backlog.  If you'd like to track the issue, I suggest contacting Support so they can provide you with a tracking number. Craig ... View more

Kevin, I just went through the same steps are you described: - With a tracks feature service that I own, in the My Contents view, I clicked the dropdown arrow next to it and chose "Add layer to new map" - In the map, I configured the pop-up and made sure the 4 editor tracking fields were checked on for Display - I selected the Creation Date field - When I click on the dropdown next to the Date, it displays the list of available Date options.  You shouldn't be able to type in the Format droplist; but you should be able to click the dropdown arrow. If you can confirm the dropdown arrow cannot be clicked; then we'll need to take this offline to figure out how to proceed. thanks, Craig ... View more

Kevin, I see in the Workforce administrators troubleshooting page, it says that even if you turn location tracking off, the mobile workers' current locations are still shown on the maps.   Correct.  When location tracking (historic tracks) is disabled, Workforce will continue to update the Last Known Location of those Workers who Working Status is set to Working.  It will not update the Last Known Location of those Workers who Working Status is set to On Break or Not Working Looking at the database schema then, is the mobile app updating the Shape field of the Workers table when location tracking is turned off? Correct ... View more

Hi Kevin, can you send a few screenshots of what you are seeing in the Configure Popup dialog?  Can you also confirm that you are signed in as the owner of the feature layer/services? You will see a lock icon next to those fields in the Attribute Table; that is because the field values cannot be edited; however, the popup configuration should be editable. thanks, Craig ... View more

Hi Kevin, You should be able to edit the pop-up configuration for the CreationDate and EditDate fields.  In the Configure pop-up dialog, when you select either field; you should be able to change the Date format to something like mm/dd/yyyy which will enable the "ShowTime" checkbox. Let me know if you run into issues with this. Craig ... View more

Hi David, Thanks for the feedback on our latest update; glad you'll find it useful. You're correct, there was and still is talk about passing values from Workforce to the apps it launches (Collector or Survey123).  This capability is not in our latest update but is in our roadmap and I'm hoping we can have it available after the User Conference this year. Craig ... View more

Hi Craig, I've checked with the Collector team and we don't recall hearing this issue come up before.  The best way to approach this is to contact Tech Support so they can trouble shoot the issue.  They will probably ask you to confirm if this happens with all web maps or just a single web map.  If you'd like to send me the Incident Number so we can track it's progress, feel free to DM me. Craig ... View more

Hi Laura, thanks for your question. Workforce does not currently support an offline mode; but that is in our roadmap to support.  We are targeting the second half of this year. If a user looses network / wifi connection while using the Workforce app; they will still have access to their assignments in a read-only manner, until they establish their network / wifi connection. Craig ... View more

Darryl, ok, that helps to identify the issue you're seeing. You need to update Collector; a little further down in the the FAQ it lists that Collector 10.4.1 or later on Android is needed. Give that a try and let me know if you're still having a problem with launching Collector. ... View more

Hi Darryl, couple questions: - What release of Workforce do you have on your device? - What release of Collector do you have on your device? - Have you configured an app integration through the Workforce web app for your project?  Guidelines for doing that are in this FAQ in our doc: FAQs for project owners—Workforce for ArcGIS | ArcGIS  ... View more

Hello, and thank you for your interest in Workforce. Workforce does not have the ability to alert either the Worker or Dispatcher when the Due Date/Time for an assignment is reached. I've added this as a request to our backlog with general requirements. Craig ... View more

Devra, If the goal is to use Workforce; I think you best choice is to use named user thumbnails that identify the worker. That would fall inline with the ability we've added in Workforce to better identify the worker using their thumbnail. Unfortunately, labels will not work for this due to how we're displaying the workers on the web map. ... View more

Hi Devra, It really depends on the purpose behind distinguishing workers/employees based on their organization or some other attribute.  Do you need to do this as part of the Dispatcher's workflow for assigning new work assignments?  Or, is it for other members in the organization to view the workers location along with their organization.  Are you able to go into a little more detail on that Devra? The Workforce web app does not honor the symbology applied to the Workers layer in the web map; we override for the purposes of providing an experience where the Dispatcher can easily view the Workers thumbnail and position when hovering over the Worker in the list.  The Workforce mobile app will honor the symbology change. Craig ... View more

Hi Devra, thanks for your question. I'd like to make sure I understand your question, please let me know if this summary is correct.  You would like to change the symbology used for the Workers layer to symbolize based on an attribute other than Status, is that correct?  Do you want this symbology to be reflected in both the web and mobile apps? Craig ... View more