Latest Contributions by CraigGillgrass

Hello Alber, We've been able to connect to a portal using Workforce for Android 1.2.1 For issues such as this, I recommend contact Technical Support so they can properly trouble shoot the issue for you. Craig ... View more

Michelle, Not through the Workforce web app.  Since the assignments are just features in a feature service; you could use ArcGIS Pro and/or Geoprocessing to copy the feature.  You could also script this if you're comfortable with Python.   Craig ... View more

Jeff, A couple ways you can address this: - Recreate a named user with same user name; this should allow you to just remove the named user from the Workforce Project. You can then delete the named user afterwards. - Use the rest endpoints to delete the worker record from the feature service - this has several steps involved and is better shared through email.  Let me know if you'd like to go this route and what email to contact you at (you can DM it to me also), and I'll walk you through the steps. Craig ... View more

Hi Jeff, The Users tab is the correct location to make these changes, you're running into a bug that we're working on addressing for our next release. The issue is; you have a worker (or dispatcher) in your project whose named user was deleted from the Organization. If you know which user was deleted; you can then simply delete the Worker record using the ArcGIS Online map viewer.  If you don't know which user was deleted, let me know as I can provide the steps needed to identify which worker to remove. Craig ... View more

Adam, Glad to hear this functionality will be useful. We don't have any plans to provide the ability for an assignment to be flagged for self-assign/pick-up (whether that be a new status or some other mechanism).   Can you provide some info on the use case for this? thanks,  Craig ... View more

Adam, Thanks for your feedback on Workforce. We are working on some functionality that may help in your situation; it will allow workers to self-assign or pick-up unassigned work assignments.  The main use case we're satisfying is when a field worker has completed their work for the day and has some additional time to perform other work.  Those workers who have been given permission to view unassigned work assignments in the mobile app, will have the option to self-assign work. While not exactly what you are asking for, from your description, I think this workflow could fit your scenario, as it's similar to other scenarios we've heard. You have a list of assignments to be done but it's the workers that decide which ones they perform.  We're targeting this functionality to be available later this year. Craig ... View more

Hi Phillip, We're working this now and are planning for the release to be ready by end of Q3.  We've had to push it back to pick up some other work. Craig ... View more

Hi Justin, We're working on the ability to pass either the Assignment Location text or Work Order ID to Survey123 and Collector in our next release which is currently set of the end of Q3.  We've had to push it back from our original estimates to include other work. We'll then look at enhancing the set of fields you can specify in a follow-on release and GlobalID will be at the top of the list.  There is a way you can do this, with some customization, when our release is available, which I'm more than happy to provide.  If you'd like to test it out now, send me an email or DM through Geoent. Craig ... View more

Jonathan, Mike, We have several sites following Jonathan's suggestion; the date/time of when the run the download varies; i.e. it could be at the end of each day or week, but the idea is the same. Craig ... View more

You can also use the Schema documentation; Workforce schema—Workforce for ArcGIS | ArcGIS  for viewing the integer values for Type and other fields that use coded value domains. Craig ... View more

Hi Jonathan, Would this be an exact copy of the assignment?  Meaning, all fields that a dispatcher can enter values for would have the exact same values, including Attachments? The date/time fields would all be different, but anything that the Dispatcher would enter could be copied. Craig ... View more

Jonathan, are you still running into this issue? If so, can you post the command line arguments you're using? ... View more

Mark, I replied to your other post on this topic: https://community.esri.com/message/707309-recurring-tasks-as-a-core-function?et=watches.email.thread  Craig ... View more

Hi Mark, Yes, this is a request that we've gotten and the issue is in our backlog; I've added your request and information to the issue. We don't have it planned in our current roadmap so I don't have a release timeframe that I can provide. One question for you; if we were to provide a solution similar the recurring meetings in Calendars; where the frequency of the recurrence is set when the assignment is created; would that satisfy you requirement? Thanks for your input on Workforce. Craig ... View more

The main issue with the dispatcher map is that when a turn off assignment is completed the map shows a green dot. If that location gets assigned again to turn on and it gets completed it become a green dot also. When there is a mixture of finished dots for both turn off and turn on assignments the map gets confusing. In this case, you really need to look at the list instead. Mike, does it help if the Dispatcher filters the list/map to only show assigned work assignments?  In the screenshot below, I've expanded the Status filter.  The Dispatcher could only display those turn on assignments; that would be assigned. Another option is to create 2 types of work assignments: - Shut water meter off - Turn water meter on You can then use the Filter by type, location or ID text box to filter for the "Turn water meter on" assignment types. Craig ... View more