Latest Contributions by CraigGillgrass

Patrick, thanks for the reply and feedback. It would be great if certain users could self assign work or pick up unassigned work. We use workforce for road maintenance so if one of our workers happens to already be in an area with an unassigned job it might be more efficient for them to pick it up.  This is the exact workflow we plan to target with the Self-Assign or Pick-up work functionality that we're planning.  It will allow workers to see unassigned work so they can self-assign it. As for creating new assignments in the field, it's likely that our road supervisor will identify a job in the field and assign it right away. I guess what I am trying to say is that it would be great if the dispatcher had a mobile app that is similar to the web app This is great feedback thank you, unfortunately, we don't have any plans for a Dispatcher mobile app.  We are working on improving the Workforce web app for use on mobile devices, both phone and tablet.  Our solution for this workflow going forward would be to use the Dispatcher web app. Are there any concerns with the Road Supervisor creating duplicate assignments while in the field? ... View more

This has been added in our latest release for Mobile in December of 2017. ... View more

Patrick and others who've requested the ability to create assignments. Would it useful to provide certain Workers with the ability to self-assign or pick-up already created, but unassigned work assignments?  Are you able to describe how useful this would be to people in the field? With respect to creating new assignments in the field; are you concerned with duplicate Assignments being created, e.g. A worker sees an issue and creates a new assignment, not knowing it's already been reported and someone else was assigned to complete it. Thanks, ... View more

Carl, this is something we're working on for our next release of Workforce. Do you have any examples of what types of maps\content you'd like to use in Explorer when launched from Workforce? Craig ... View more

Hello, thanks for your question on Workforce. Workforce does not currently support creating an assignment related to multiple features. You can select multiple features and create an assignment for each feature in bulk or batch. Craig ... View more

Hello Italo, This topic in our documentation for Workforce will help you get started: Create your first project—Workforce for ArcGIS | ArcGIS  ... View more

We've installed a fix for this issue.  If you still experience a problem, please let me know. We apologize for any issues this caused. Craig ... View more

Hello Anders, We're aware of this issue and looking into it. Craig ... View more

Hi Nathan, Can I ask if you can clarify something; would you like the Lead Hand or Patrol Staff to be able to assign and complete work orders within the Mobile app? Or, will the workflow that Saven outlines above, where a single user can act as a Dispatcher and Worker; but still must use the Web app as the Dispatcher, satisfy your requirement? Thanks, ... View more

Hi Ming, You are correct that we only support feature layers at this time, we do not support related tables This is in our backlog, but has not been assigned to a release. Craig ... View more

Hi Jake, We're currently in release certification for our mobile apps, we're anticipating they'll be available in the app stores in a few weeks. Craig ... View more

Jonathan, we're still looking at this - should have something next week. ... View more

Hi Mark, This is not something we currently support; but are considering it for a future release. Craig ... View more

Hi Alex, This workflow isn't supported with Workforce.  I'd like to understand the use case around replacing the assignments feature service that is created when the Workforce Project is created, with a new, different feature service.  Can you elaborate on why you're overwriting the Assignments feature service? Craig ... View more

Hello Robert, Yes, we plan to include Workforce in the managed app configuration workflow in our next release for Mobile. By disconnected editing (updating), can I assume you mean offline or situations where the worker has no connectivity?  If so, that is one of the areas we're planning to work in 2018. Craig  ... View more