Latest Contributions by CraigGillgrass

Hello Meenu, What release is your Portal? Are you seeing the exact same error as Ryan was above?  Can you send a screenshot? thanks, ... View more

Eric, This is not supported within Workforce.  We have an issue in our backlog to allow the labels for Priorities to be updated but we do not have any plans to support the addition of new values for a Priority. It would help to understand the use case for this, if you could go into a bit of detail. thanks, Craig ... View more

Aaron, Workforce will update your location whether the app is visible; i.e. the app is in the Foreground on your device or in the Background.  However, the app does need to be running in order to record a location. Craig ... View more

Scott, Joe, This is outlined in one of our FAQs: What privileges are required to use Workforce? Craig ... View more

Scott, very extensive reply, thank you for taking the time to get this documented. You've outlined a number of requests, some of which we're considering for Workforce (e.g. the Worker being able to view unassigned work and assign it to themselves or pick it up), others which are in out backlog but are not assigned to any upcoming release (the idea of assigning work based on areas/zones) and some which are not in our roadmap (the idea that Workers can view the assignments of other Workers). It is tough to go into details on the forum for such an extensive list.  Happy to go into more detail offline on your use cases and what you are looking for - if you want to DM me we can set up a time for a call. Craig ... View more

It would also be good for workers to see all of the assignments, not just theirs. Can you go into some detail on this request?  Why do Workers need to see all the assignments?  Should they also be able to see Assignments assigned to other Workers?  And if so, are these read-only? Or can they re-assign one of these?  Should all your workers be able to do this? thanks, Craig ... View more

Hello, thanks for your question on Workforce. This ability is not in Workforce, but is in our backlog and is something we're going to look at after our next release in early 2019. Craig ... View more

Karen, Unfortunately, if the project is already live and worked has been created and assigned you'll have to edit the Worker records in place. You could do this through Python, since that would allow you to access the rest API to get at the named user information. One question I have - we're looking at adding the named user info in the next release of Workforce, but we would add this for the Workers tab for the Project Owner.  Can you go into some detail on why the Dispatchers need to see the named user information? ... View more

Karen, this topic probably provides the most comprehensive information on this:Configure roles—ArcGIS Online Help | ArcGIS  ... View more

Joe, Yes, I agree - as it's not working for you, I suggest contacting Technical Support so they can reproduce and log an issue or attach you to an existing issue so you can be made aware of the progress of it. We're working on the next release Workforce now - will look at getting this addressed in it. Craig ... View more

Joe, It works for me; you might want to see if you're signed in - which would be one reason you're redirected to the sign-in page. If it doesn't redirect you after signing in - you should log an issue with Technical Support as you may be encountering a bug. Craig ... View more

Joe, Yes, you can open the Workforce web app through a URL, e.g.: https://workforce.arcgis.com/projects/<GUID for your project>/dispatch/assignments Craig ... View more

Joe, No, Workforce does not currently have a url scheme to support launching Workforce and opening a particular assignment. That is in our backlog, but is not assigned for a release. Craig ... View more

Brandon, This is not possible out of the box with Workforce; but you can get this same result through the user of Python scripts and setting up an observer script to send emails/text messages. It is in our backlog to include this, however the work has been assigned to a release. Craig ... View more

Brent, can you confirm that the user is also in the Group for the Workforce Project? Craig ... View more