Latest Contributions by CraigGillgrass

Hello, Thanks for your questions on Workforce. 1. If I change the status of a completed assignment to critical, a mobile worker will no longer be able to work on it or acknowledge it, how will it impact my completed assignments. I do not understand the use case for this enabled edit.   2. If as a dispatcher i am able to change the Assignment Type from A to B and both have different Survey's attached to them, would it not impact my data in some way. Both of these are correct, the Dispatcher can change the Assignment Type or Priority of an assignment once it has been completed.  We heard of this request from users who typically need to make corrections to assignments after they've been completed. Is this an issue for you in your implementation of Workforce? ... View more

Hi James, You are not doing anything wrong; this is current as designed behavior for Workforce.  We are considering changing this in an future release, so that filters defined at the layer level will be honored.  There's some work for us to do this, due to some implementation decisions.  But, this is something we are considering. I've added your post and info to the issue in our repo for this request. Craig ... View more

John, Deleting the Group that is created\associated with the Workforce Project is not recommended; we document this here: FAQs for project owners—Workforce for ArcGIS | ArcGIS  The Group is used to control access to the Workforce Project.  When the Project Owner adds named users as Dispatchers or Workers to the Project; these named users are added to Group so they can access the Workforce Project and it's items. If you need assistance in correcting the deletion of the Group, DM me and we can walk through it. Craig ... View more

Robbie, Thanks for the very thorough feedback - this helps a lot. Can I ask you to run a different test?  We'd like to know how the device behaves with other apps that use location.  Can you use a non-Apple app; such as Collector or Google Maps and let us know if this affects the location being reported? thanks, Craig ... View more

By setting the default map I was referring to setting the dispatcher map to a map I had published from ArcGIS server.  I'm not quite sure how you are doing this; Workforce doesn't allow the setting of web maps to be different than the two maps created with the Project. I originally enabled popups on the layer so was hoping I could create assignments from any features in the map. This is supported, but with published layers.  When you create an Assignment from an existing feature, the Pop-up title will be used for the Location of the assignment.  This doc topic shows you how this works: Create your first assignment—Workforce for ArcGIS | ArcGIS  Craig ... View more

Kurt, Robbie, April, We'd like to track down what is happening with this - I've reached out to each of you through Direct Message. thanks, Craig Gillgrass esri ... View more

Hi Alex, James is correct; Workforce would be the app to use to track the workers location.  This topic in our doc will get you started: Create your first project—Workforce for ArcGIS | ArcGIS  Craig ... View more

Hi Ben, We haven't seen this with Workforce. One thing to check is whether other apps on the device that also use Location are exhibiting the same issue (i.e. other Mapping apps or Weather apps). Knowing this will help to narrow down the issue. Craig ... View more

Benny, Unfortunately, no, Workforce does not support ArcGIS Enterprise 10.5.1 with managed database instead of ArcGIS Data Store. Craig ... View more

Hi Darlene, This FAQ outlines the notifications available with Workforce: FAQs for project owners—Workforce for ArcGIS | ArcGIS  While Workforce does take advantage of Push Notifications, so that a Worker would be notified when the app is closed; we are looking at adding that ability in an upcoming release. If you're looking for a different alert or behavior, please let me know. Craig ... View more

Hi James, We have discussed this recently, but there are several other items in the backlog (such as Offline support) that we're working on which we need to complete prior to this capability being worked on. This feedback does help us prioritize our upcoming work.  I'd be happy to discuss your requirements on this capability in detail so we can ensure that they're included in the issue. You can contact me through geonet with a direct message or on the workforce4arcgis@esri.com alias. Craig ... View more

Hi Charlie, One thing I am struggling with is the ability to create assignments from features, I have set the default map to one our existing maps but when creating an assignment don't seem to have the ability to select a feature. Do I need to use a map with a feature layer for this to work? I have enabled pop-ups on all of the layers I would like to create assignments from. Can you go into a little more detail on what you mean by "set the default map to one our existing maps"?   If we do need to use feature layers this could cause a problem as the majority of our data is currently in Shapefile format. How are you including the shapefiles in the web map?  Are you using the "Add Layer from file" command? Craig ... View more

Hi Adam, One thing to confirm; check that you've changed the Dispatcher and not the Worker web map. If you have, I'd like to take a look at the project.  Can you invite me to the project as a Dispatcher?  My named using is craig_sp thanks, Craig ... View more

Hi Jody, if you're interacting with Tech Support - that is the best solution for this - they will contact myself or another Workforce team member as needed. ... View more