Latest Contributions by CraigGillgrass

Ming, I don't have an update on this; the status of it remains unchanged from the last update in Sept, 2018. Craig ... View more

Lane, This is not possible in Workforce but it is in our backlog.  It's one of the higher priority enhancements for us to tackle after we finish the current release, which is focused on Offline support. Craig ... View more

Andrew, The team is working on this now for our next release - we're currently looking at end of Q1/Q2 2019 timeframe for the release. Craig ... View more

Ryan, you should see an email invite coming through soon. Craig ... View more

Yes, same site but a different Early Adopter program. ... View more

Yes, they use Geoevent and/or Python, you can also use other webhook based implementations. It really depends how real time you need the assignments aggregated.  You can set up an observer script using the ArcGIS Python API - there is a Workforce module for it that lots of examples on how to use it. If you want near real-time, well, that's where Geoevent or another solution along those lines would come in. ... View more

Hi Mele, Unfortunately, no, not at this time.  That is an enhancement we have in our backlog and it's scheduled for one of our upcoming releases. Craig ... View more

Hi Ryan, The Location Tracking capability for ArcGIS Online is planned for release around the end of Q2 / towards the User Conference. Happy to answer any questions on it you may have - I can also point you to our Early Adopter site if you want to read the content we have for Enterprise. Craig ... View more

Andrew, Ok, sounds like what you're trying to use Workforce for is different than what I read it as from your previous posts.  My understanding is the following, please let me know if I have this correct or are missing anything: You have a large service area, on the national scale The same type of work is done across service area The service area is broken out in to regions, which are used to manage workers and their work assignments.  I'm assuming Dispatchers/Supervisors are also associated with those regions However, there are stackholders who need to view the work at a national scale, i.e. they need to view work across the regions. This use case is not one we target for Workforce, but sites who have tackled this (and there have not been many) create a project for each region and then pull the assignments into a single service for reporting/use in dashboard, etc. There are ways this *could* be handled but they would require edits to the Workforce projects that are not documented/nor supported.  I'm happy to suggest those to you if you'd like to try them.  While this isn't a use case we've targeted, it's an interesting one that we could look at in a future release of Workforce. Craig ... View more

Mele, In addition to what Aaron's outlined, I'd also suggest taking a look at the schema doc for Workforce. Automate and script Workforce—Workforce for ArcGIS | ArcGIS  That would address your question on: Is the Worker ID something that we could see in the Workers data? Craig ... View more

Andrew, The workflow you're asking for; to be able to use the same Workforce assignments feature service across multiple Workforce projects, is not supported. From your other posts, I'm guessing you cannot use a single Workforce project as: - There is different types of work being done in different geographical areas - Workers should not be assigned work outside of their area and the Dispatchers cannot be relied on to make this decision Are there are other challenges you're facing on this? We have other customers who have Workforce projects with these same challenges and are successfully using the product. Happy to outline what those are and the concessions they have made for it to be successful. I agree that, Workforce does not currently handle these well, but we do have items in our backlog to tackle this, as I mentioned in another post. Craig ... View more

Becky, Thanks for replying.  In your scenario, when a user starts an assignment - should it still be available to other users?  Do you need a record of who took what action on an assignment; for example, which user started it? We're currently working on support Offline for Workforce Projects and that work is very much connected to a several foundational rules within the Workforce app; Workers only see assignments assigned to them. Once an assignment is started, we assume that worker is the only user changing the assignment (i.e. the Dispatcher cannot change an assignment that is In Progress). The scenario you're outlining where, any user can start/complete an assignment, will run into issues with future versions of Workforce.  Your use case and requirements are valid, but I don't know if Workforce is the app to use for solving them.  It might be better to take this discussion offline into email or a call to dig into this a bit more.  If you'd like to do that, please send me a DM or email the [email protected] alias and we can set something up. Craig ... View more

Andrew, No, this is not supported. I'd also add that your way of doing this manually is not technically supported and will probably run into issues. What you're asking for in this post is not something that we have any plans to support. Craig ... View more