Latest Contributions by CraigGillgrass

Hello, here are the steps I've tried Click Start on an assignment Tap Notes to add a note, the keyboard appears. Enter some notes. With the keyboard visible, change the assignment to Pause. While Paused, the assignment cannot be edited Still unable to repro this @michellekduncan - are you using a Phone or an iPad?  What version of iOS? ... View more

@michellekduncan Are you using iOS or Android?  Which version of the Workforce app?  Are you able to provide a video or detailed steps to reproduce this?  I just tried with the latest iOS app for Workforce and Notes are saved. thanks, fyi @HeatherMcCracken @PiyaliKundu2  ... View more

@HeatherMcCracken @PiyaliKundu2  ... View more

thanks @Anonymous User you'll need to work with your Org admin on this, they'll have access to these settings and be able to help you with it. Happy to answer any other questions you may have. ... View more

@Anonymous User Setting the popup would be controlled within the Dispatcher web map; so if you have the correct privilege in your organization, you can edit the web map popup configuration to account for this. Craig ... View more

Does the feature have a field that has the civic address stored in it?  If so, you can set that field to be the popup title and Workforce will use the popup title as the Location of the assignment. "Also, is there a way to automatically assign the priority based on the road type? i.e. since the road is indicated on the map in red, this assignment should be marked as high priority." - Unfortunately, no, this is not possible.  You'd need to set this manually or have some post processing through a Python script. ... View more

@Anonymous User yes, it's possible but depends on how you're creating the assignments in Workforce.  If you're creating them from existing features, you can set the popup title of the feature use the location field in the feature.   If you're creating the assignments without an existing feature, it should be using the default Locator that you have setup in your organization. Craig ... View more

@AEL_NRZ what version of Chrome are you using?  Windows or Mac?  thanks ... View more

@PeterMilenkovic I apologize for the issue you're running into, this is a known issue that we're currently working on addressing. We're looking to release a patch for the issue this week.   ... View more

thanks @mapmcburney - we'll have to take a look at the network traffic to try and direct this to the right team to look at it Using Chrome, get to the point where you are about to click “Save” to create the Map Area, open More Tools > Developer tools Make sure the Network tab is selected Click “Save” and wait until the process completes  To find the details of why the packaging failed Filter for any calls that have the term “job” – the Filter textbox is in the upper left hand corer of Developer Tools. Once the error is displayed, double click on any of the packaging calls that display the messages; you usually want to click the last one In the address bar of the new tab that just opened; add "/results/packages" before the "?f=" so it looks like this--> "jobs/<guid_job_no>/results/packages?f=json&token=" Select what’s in the window and either post it here or we can take this offline and you can email me at [email protected] ... View more

@RodellZorilla this is not currently possible with Workforce. It is something that has been discussed for when Workforce is included in Field Maps - I don't have a timeline for when that will happen. ... View more

@MeganWheat what release of Workforce does the user have and what type of device/OS are they using? ... View more

@mapmcburney is this with Online or Enterprise?  If Enterprise, what release? ... View more

Hello @AdejumoBidemi unfortunately no, not with the Workforce app. You could have a python script running that checks the Worker status and the last update time; this script would then change the Worker status once some period of time has elapsed. Craig ... View more