Latest Contributions by DerekLaw

‎05-07-2025

ArcGIS Monitor optimizes your ArcGIS Enterprise implementation by collecting key metrics on health, performance, and usage. This is the thirs ArcGIS Monitor user group meeting! June 17, 2025 | 9 AM (Pacific Time) Register Today What to expect: In this third user group meeting, Marlon Amaya and Marlon Straker from Esri Technical Support will discuss the top common issues that ArcGIS Monitor users encounter. They will also outline troubleshooting strategies to resolve issues related to ArcGIS Monitor installation, component connectivity, and other common errors. This is an intermediate-level presentation. Attendees should have a solid foundation in ArcGIS Enterprise and working knowledge of ArcGIS Monitor. Meet our guest speakers: Marlon Amaya, Enterprise Technology Lead Marlon A. has been at Esri for almost five years. Prior to being in the Technology Lead role, he was a technical support specialist, helping customers using enterprise geodatabases with ArcGIS Server, traditional and branch versioning, and ArcGIS Utility Network. Marlon Straker, Support Engineer Marlon S. has been at Esri for more than three years. He supports ArcGIS Enterprise and its extensions, including ArcGIS Notebooks, ArcGIS Workflow Manager, ArcGIS Network Analyst, and others. Join us to learn from and connect with fellow ArcGIS Monitor users. We look forward to seeing you there!

‎05-07-2025

Hi @ChrisBlakely1, > Any updates on this? We are likewise hoping to use the API. Unfortunately, I don't have an update on when the ArcGIS Monitor API will be available. Sorry. We currently have to work on other higher priority items. Please send me an email: [email protected]. I would be interested in hearing more about your requirements and what you would like to do via the API. Hope this helps,

‎05-04-2025

Hi @GrantSmith122, Apologies for the late reply. I was working at the ERGIS 2025 conference last week in Houston, TX. > Yesterday at 2:30 pm, the component ID was 11050569; this morning at 8:45 am the component ID has now changed to 11716560. How could this possibly be? I have not seen this behavior in ArcGIS Monitor before. Once a component is "registered" with Monitor, it is assigned a unique ID and this value does not change. The only think I can think of, in the time period from 2:30 pm to the next day at 8:45 am - was the service republished? Perhaps someone re-published the service with some data updates? I think this might change the component ID. I'm sorry that it messed up your configured notifications. Since last Wed, have you noticed the component ID changing again? or has it remained the same value of 11716560?

‎05-04-2025

Hi @Thomas_Puthusserry, Apologies for the late reply. I was working at the ERGIS 2025 conference last week in Houston, TX. > There is an ESRI support ticket (03893275 ) opened, where I have given additional logs Thanks for letting me know. I will defer to Esri Tech Support to investigate the issue further. They are the best folks to help resolve your issue.

‎05-04-2025

Hi @NicolasNi1977, Apologies for the late reply. I was working at the ERGIS 2025 conference last week in Houston, TX. For the error message in the first screenshot, can you please login to the ArcGIS Administrator Directory for the ArcGIS Server site > then navigate to SiteRoot > usagereports Are there any reports that start with a numerical character? If so, can you please delete them. Then restart the AM Agent service on the machine. Hope this helps,

Re: User Access Data · ‎04-28-2025

HI @AJohnson_HFHI, > ... if there are usage statistics for users like how often they are logging in and which items (apps/maps) they are viewing. ArcGIS Monitor 2024.1.1 currently does not have this capability. It is in the Dev backlog and planned for a future release. Hope this helps,

‎04-28-2025

Hi @Thomas_Puthusserry, The environment description, just to confirm: it sounds like you were able to register the enterprise portal and ArcGIS Data Store components of your ArcGIS Enterprise 11.3 site, but not the 2x ArcGIS Server sites, both single machine (one is the hosting server and the other is federated with the portal), is this correct? For the 2x ArcGIS Server sites, can you see the metrics for their respective host machines? If not, can you please confirm that you've set the appropriate permissions? Then restart AM Agent on the machines. Did you register the 2x ArcGIS Server sites directly in ArcGIS Monitor (on the Monitoring tab), or can you "see" them listed under the "Discovered Components" filter (on the left panel of the Monitoring tab)? If the latter, can you please try and add them via the "Discovered Components" option? Hope this helps,

‎04-28-2025

Hi @Thomas_Puthusserry, > How can I see the 'status report' from the server site via REST api? Please login to the ArcGIS Server Administrator Directory of your ArcGIS Server site. (e.g., https://[hostname].[domain].com/arcgis/admin/login) Then navigate to SiteRoot > usagereports. You should see a list of reports on this page. Hope this helps,

‎04-23-2025

Hi @NCCGIA, > To be clear, the Agent is installed on the node it just can't be registered with Monitor Server. How can we accomplish this? Is this expected behavior and seamless? I believe this behavior is related to a known bug in ArcGIS Monitor 2024.x, BUG-000176010 - Agents on AWS can fail registration due to duplicate address. I'm sorry for the inconvenience. The team is actively working on addressing this for a future release. Please open an Esri Tech Support issue and you can attach the behavior you're seeing to the bug. This will help prioritize it. Hope this helps,

‎04-22-2025

Hi @SteveMcCarthy, > I use that tool once a month to tune my Services and Servers, please bring it back or create a tool to do the reports. Can you please both more specific on your requirements/needs? We realize there's a need/want to export data from an analysis view, but what else? What does the Export to Excel report tool offer that we're missing in Monitor 2024.x? Certain metrics? If so, which? or display of certain data - maybe we could offer a pre-configured analysis view. The more details you can provide, the better we can consider implementing the functionality in core. Thanks in advance

‎04-18-2025

Hi @IDOTAdmin, > ... still see the timeslot gap I'm sorry you're still seeing this behavior. I've only heard of this happening once before, but we were unable to reproduce this behavior. Can you please contact Esri Tech Support so they can take a closer look and try to reproduce this issue?

‎04-17-2025

Hi @GrantSmith122, > I haven't considered upgrading but should maybe look into that. FYI, ArcGIS Monitor 2023.2 was retired in Dec 2024. Please see the ArcGIS Monitor product life cycle document. I recommend you upgrade Monitor. > To confirm I cannot see something's ID in 2023.2 on the Overview tab. Correct. We added this functionality in Monitor 2023.3, see the release blog (side note). > What is strange to me is that I can (possibly) see the component ID for a given item in the URL, but those ID values then don't appear in the notification setup. Perhaps when we enabled displaying the component ID on component overview pages in Monitor 2023.3, we also made it a queryable attribute field for configuring notifications? It's been over a year so I cannot recall exactly. Can you at least upgrade to the Monitor 2023.3.1 release? I know moving to Monitor 2024.x is a bigger lift because of the requirement to install AM Agents on host machines. Hope this helps,

‎04-17-2025

Hi @psugamele_wt, Please contact Esri Tech Support and open an issue - they can help investigate in more detail. Sorry that we were unable to help resolve your issue.

‎04-17-2025

Hi @GrantSmith122, I haven't run ArcGIS Monitor 2023.2.0 in a long time, so I don't recall the UI/UX. Can you upgrade your ArcGIS Monitor instance to v. 2024.1.1 - the latest release? Not only does it contain many new feature enhancements and bug fixes, it also displays the component ID for components on their overview tab, like this: > ... but when I go to create a Notification so I could get an email if the Alert is triggered, I have no idea what I am doing. In Monitor 2024.1.1, you can create the notification this way, Navigate to Administration > Notifications > Create Notification > type is Custom Notification Provide a name and description For Subscribe to Events, Add Event Alerts - Added For Condition Component ID is [component ID of your service] Status is Critical Then you can input the email address and optionally enable a webhook. Conceptually, you have enabled a notification to be created, whenever a new Alert with status critical is created for the service (based on the component ID). I am not 100% sure, but I believe the notification configuration experience in Monitor 2023.2.0 is similar. But as I said, it's been awhile. Hope this helps,

‎04-17-2025

FYI, a recording of the webinar and some Q&As have been shared in this blog, Video: ArcGIS Monitor User Group meeting #2 - Analysis Views

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My Ideas

Latest Contributions by DerekLaw

ArcGIS Monitor User Group Meeting #3 - June 17, 2025

Re: How To Access ArcGIS Monitor Data Through the API

Re: Finding a Component Id in Monitor 2023.2.0

Re: GIS Server component registration not working

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

Re: User Access Data

Re: GIS Server component registration not working

Re: Observer log says, "Failed to read ArcGIS Server usage report "

Re: ArcGIS Monitor Registering Agents in an Autoscaling Environment

Re: ArcGIS Monitor 2024.1 Excel Reporting Tool - Status changed to: Needs Clarification

Re: 2024.1 Individual Service Metrics Missing

Re: Finding a Component Id in Monitor 2023.2.0

Re: ArcGIS Monitor 2024.1 Windows Host does not connect to Monitor Server after upgrade

Re: Finding a Component Id in Monitor 2023.2.0

Re: ArcGIS Monitor User Group Meeting #2 - Mar 5, 2025

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