Latest Contributions by DerekLaw

Hi @LouEarly, Can you please check this location for any older ArcGIS Monitor release files? C:\Users\arcgis\AppData\Local\ESRI\ArcGISMonitor  And you'll need to remove them before attempting to install Monitor again. Hope this helps, ... View more

Hi @ChrisRobinsonCOF  and @ChaseBarnard, > Has something changed since 2023.3.1 which would have changed how those were drawn?  Yes. In Monitor 2023.x, the chart rendering would connect two contiguous data points and draw a line to "connect" them, even if there was a null data point between them. In Monitor 2024.x, this was changed - now if there are two contiguous data points, and there is a null data point between them, a line is not drawn between the two points to "connect" them. Hence the appearance of a "gap". I hope this makes sense.  > Since this is expected behavior, do you want me to forgo submitting a ticket? Since this behavior is expected, no need to open a support ticket. Hope this helps, ... View more

Hi @ChrisRobinsonCOF  and @ChaseBarnard, Can you both please open a case with Esri Tech Support so they can take a closer look? As I mentioned, I have seen this behavior before (only with Enterprise 10.9.1 sites), but it was intermittent. We were unable to consistently reproduce this behavior - so I am hoping Support can document your respective environments. Sorry.  EDIT: After discussing this thread with a colleague, in @ChrisRobinsonCOF's case - he thinks the behavior in the screenshot provided is expected.  The serial charts shows time periods of "empty" average response time, which suggests there are no responses being sent (likely because of no requests), in which case, the average response time for these same time periods would also appear "blank". Monitor does not show a value of "zero", but null data. For @ChaseBarnard's screenshot - we're unsure if the requests received serial chart is showing the same web services, as those in the average response time chart. Maybe you can double check if you might be seeing the same behavior as described in Chris' case? Hope this helps, ... View more

Hi @ChrisRobinsonCOF, Can you please try and re-start the AM Agent services on their respective host machines?  Just curious: what release of ArcGIS Enterprise are you seeing this behavior on? I've seen similar behavior when Monitor is collecting data from an Enterprise 10.9.1 site, but it's been very inconsistent and hard to reproduce.  Hope this helps, ... View more

Hi @HarunJoeVellikkara,  Currently ArcGIS Monitor only supports collecting metrics on the ArcGIS Data Store (relational). It does not support the TileCache Data Store. Sorry.  Please post a feature enhancement on the ArcGIS Monitor Ideas forum.  Hope this helps,  ... View more

Hi @ElviaCortes, That's good to hear. I was going to ask that you please check the ArcGIS Monitor config-store information in your Windows user profile next. But you already found the location. Great.  ... View more

Hi @ElviaCortes, > My issue is when I started adding my agents again, I am unable to register them with the new machine.  It says that Agent is already registered.  Can you please try and re-register the AM Agent, including the --agent-id flag?  If the agent is already present in ArcGIS Monitor Server, then you need to include this flag, followed by the ID of the agent in question. You can find the agent ID by going to ArcGIS Monitor Server > Monitoring > Agents, and enabling the ID column:   To re-register the agent, the command should look like this: ./arcgis-monitor-agent.exe admin:system:register --server-url https://agmserver:30443/arcgis --username admin --password MyPassword!1 --agent-id 2  Hope this helps, ... View more

Hi @HazelRiordan, Please contact Esri Tech Support and open an issue so they can help you investigate further. I'm guessing this is likely related to a permissions issue.  ... View more

Hi @B_Franey, The error message suggests that there was an older release of the ArcGIS Enterprise software installed on the host before. Suggest you verify that the earlier Enterprise release software was completely removed/uninstalled from the host. Hope this helps, ... View more

Hi @Oiligriv, Can you please contact Esri Tech Support and open a case so they can help investigate further?  ... View more

Hi @HazelRiordan, Can you please provide more information about the storage component? Is it a Windows or Linux machine? Is it on-premise or perhaps in a Cloud environment? Was it added as part of another component you registered with Monitor?  ... View more

Hi @NCOneMap, I appreciate you sharing the additional context. Please contact your Esri account manager/tech advisor and let's try and schedule a meeting so I can learn more about your requirements. Or you're welcome to email me directly ([email protected]) and we discuss this item more.  Hope this helps, ... View more

Hi @KarinAhlén1, Please upgrade to the latest ArcGIS Monitor release 2024.1.1, to ensure you have the latest fixes. > It would be nice to get some understanding about these drops, why they are happening ... After upgrading, if the behavior persists - please contact Esri Tech Support so they can help investigate further. It is difficult to try and diagnose/assess the issue via the discussion forums.  Hope this helps,   ... View more