Tips & Tricks: ArcGIS Pro and Public Accounts

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03-04-2019 10:55 AM
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TeresaDolan
Esri Contributor
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The My Esri team gets a lot of feedback from users who are trying to use their Personal Use copy of ArcGIS Pro, but they can't sign in because they get this error message:

Sign-in error message when user has ArcGIS public account

The link provided on Learn more has the answer. It points to this helpful document on the ArcGIS Pro pages: Sign-in troubleshooting—ArcGIS Pro | ArcGIS Desktop 

That document explains that this Esri Account is not part of an ArcGIS organization. An ArcGIS public account has limited access to ArcGIS Online and does not allow this user to use ArcGIS Pro.

Anyone can confirm that their Esri Account is a public account by signing in to ArcGIS Online from a web browser. If the URL is www.arcgis.com/home/index.html, the account is public. An ArcGIS organization account has the form www.<orgname>.maps.arcgis.com/home/index.html.

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About the Author
I am a Business Analyst on the My Esri team. I've worked on My Esri since its inception. I've worked at Environmental Systems Research Institute (or ESRI or Esri) since 1984.