My Esri Release - November 6th, 2019

11-05-2019 04:05 PM
Labels (1)
Esri Regular Contributor
1 2 764



We will be moving forward with a release of My Esri on Wednesday November 6th at 5pm (PST). Please see the below key enhancements and fixes that will be included.







5.4 My Esri Release Items




  • A 'Contact My Administrator' button is now available on all pages within the My Organizations tab.




  • The issue where Authorization notes were not updating it to the PDF output in the Authorizations report has been resolved.
  • Duplicate line items showing on the Pro Licensing Files report have been fixed.
  • The issue where license file status's weren't updating when activated through Secure Site Operations has been resolved.
  • Resolved the issue where the State/Province error label was incorrect in the Request Media workflow.


Customer Service


  • An Overview page has been added for Customer Service cases.
  • The issue has been resolved where after a user accepted the My Esri invitation token, they were unable to see their Customer Service Cases.


New Contributor

Well at the moment I dont appear to be able to cancel license activation files and am also having issues logging a support case to report the issue

Esri Regular Contributor

Hi Brian, I had a chance to review the issues and it seems you have two accounts in My Esri. One has been given the permission to log a case while the other has not. Please ensure you are using the correct account for submitting cases. For the Cancel License issue, are you not seeing the cancel option? If so please let me know and we can further troubleshoot via email. A reminder.. the cancel file option will only be available if all authorizations have been activated within the license file. Hope this helps.