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ArcGIS Workforce is retiring Q4 of 2026 and here are some resources!
Just a quick reminder that ArcGIS Workforce is retiring this fall (Q4), specifically from: * ArcGIS Online in the Release 3 of 2026 * ArcGIS Enterprise 12.2 If your organization is still using Workforce to assign, coordinate, and see the progress fieldwork, now is the time to start planning your transition. The good news…
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Groups tasks / assignments in worker app?
Hi all, We are planning to use Workforce Assignment app for electric utility pole inspections. The inspection schedule is triggered by SAP work management system by creating a work order. One work order ID can have multiple poles to inspect. Each individual pole to inspect is a separate task and gets listed as To Do item…
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ArcGIS Workforce Deprecation Notice
ArcGIS Workforce (mobile and web apps) will be officially deprecated on January 15, 2026. Customers are encouraged to transition to the new Tasks capability in ArcGIS Field Maps, available now in version 25.2. Workforce will remain supported until retirement but will receive no further updates. Please see the ArcGIS…
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Filter on GUID fields (Worker ID, Assignment Type) does not work on the AGOL Data page
It seems that the filters for the GUID Fields (WorkerID/Assignment Type) in a Workforce project don't work. The filter option on the Data page is new, and works for other fields in the workforce project, just not the GUID Fields. I get an error warning that says "Problem displaying filter" when I try. I am not sure if this…
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Using Workforce? Check out the new, upcoming tasks functionality in Field Maps!
Hey Workforce Community, We’re excited to share that a new way to coordinate fieldwork is coming to ArcGIS Field Maps. Our next release of Field Maps will include the tasks capability - a powerful way to manage field assignments with dynamic, actionable to-do lists. Tasks are designed to help mobile workers stay organized…
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Non-Stop Workforce Syncing Issues
Hey All, We are currently using ArcGIS Workforce to assign time-critical locates to utility crews. Emergency tickets typically need resolved in a matter of hours or less. Recently over the past month, the syncing will randomly be stuck on "Cancel Sync" and load indefinitely. The "Reload Map" function will take upwards of…
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Create Assignment in Line
Hi All, Can we create a new assignment in Workforce but the objects are lines? Commonly while creating new assignments, we click on the map, which somehow creates a point. Just wonder, can we create line and assign it to be inspected by the field workers? thank you.
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Assignments: Associate assignments with other table automatically?
Hey all, We're looking to set up a Workforce workflow and I have a few questions: * Is it possible to assign assignments to a specific project?* Like, these points belong to Project A and these other points belong to Project B? * Crucially, all in the same Workforce Project. * When creating an assignment from a feature, is…
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Create Assignments from Feature Class - ArcGIS PRO
Curious if anyone has done this workflow and having any issues: I load the Hosted Feature Layer from AGOL created from the AGOL Workforce App into ArcGIS Pro (Latest version). Here, I can see the dataset in my editing platform. I also load a feature class from a File GDB into the same map so both are visible. From here, I…
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WorkForce and Survey 123 fields
Hi, I would like to use Workforce in assocation with Survey123 to assign & resolve forestry issues, submitted by the public, to our mobile workers. When I add an assignment into Workforce, I would like to also record a "Caller Name" and "Caller Mobile No" to the assignment, that would then populate into the associated…
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Why Must Layers be Archive Enabled
Hey all, So I've been attempting to add layers to our Workforce view for our workers, but when doing so, the maps were not appearing on the app itself, but it was just fine in the web map. I looked into this and found they needed sync enabled, which I turned on but they still weren't present, I then found that they were…
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Expression Symbology in Dispatcher
Hey all, I've been attempting to create an expression driven symbology in ArcGIS Workforce. On the dispatcher and worker maps, it shows up without issue, these are basic points with just regular colors. When I attempt to access the project, this is not the case, the points are all just grey borderless circles, with no…
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Trying to sign in with another user account problem
I am having an issue with the iPad and workForce. I sign out from workForce and try to sign in with another account, but when I select my organization, it keeps logging my account back in automatically. No prompt for user name or password, straight to my account. I tried signing out of all apps, I did the developer sign…
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Pictures disappearing
Hi, I am noticing an issue where when guys out on the field take photos of the job, then put it on to workforce, the photos then seemingly disappear from their gallery on their iPads. Is there a way to fix this issue?
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ArcGIS Workforce - Thoughts on archiving information
Hi, we are in the process of planning the roll-out of ArcGIS Workforce to our field staff. I'm conscious that the Dispatcher's view will become cluttered as more and more assignments are created, assigned and completed. I have configured Dashboards outside of Workforce to allow our managers (not just the Dispatchers) to…
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Workforce Project Sync Delay & Ongoing Issues
Greetings: This has been an ongoing issue and looks like there are similar issues/complaints from other Workforce Users/Admins. Want to provide new information and see if anyone has any insight Mobile Device for mobile worker has solid internet connection, either thru mobile network or office Wifi Connection. The…
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Survey123/Workforce Integration - Form Answers Disappearing when Surveying at Assignment
We have this project set up such that the public can call into a hotline to report "incidents". A group of dispatchers use a Survey123 form to input these incidents; among other fields, the form has a geocode field that allows the dispatcher to look up the address they get from a caller (and they get possible address…
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Assignment Type Edit NOT working - Web Map View
I understand ESRI did an AGOL update last night. This morning, one of our Superintendents was saying they cannot update the Status of the Assignments from the Workforce Hosted Feature Layer within an AGOL Web Map, even though they have editing powers. I thought this was a specific domain native to the Feature Layer that is…
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Completed Assignments no longer designated by Green Dot
We recently had an issue with Workforce and had to reload all layers. Since doing so the assignments no longer have the color coded designations next to the assignments it only shows on the map it's self. Below is a screen shot from a dispatcher screen. Previously next to a completed assignment you would see a green dot.…
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Address not populating in Workforce callsic or current
I've tried entering addresses in both the classic Workforce app and the current version. However, some addresses and cross streets populate while others don't. This issue occurs in both apps. Is there a fix for this? We occasionally refresh our geolocators, but most addresses still won't populate in the "Search" field. Than…
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Wont let me access a project which I am the owner
Recently an old colleague left and transferred ownership of all his items to me. I tried to access a workforce project but it says "You have not been added to this project as a Dispatcher. Please contact the project owner." But according to the project item card I am the owner. How can I access this?
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Select rectangle tool on the map is broken
I have noticed that when using the select rectangle tool on the map, records that are hidden behind a filter are showing up in the selection. Can you please explain why this is happening and how can I get it to only select what is filtered?
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Mobile Auto Sync not working and creating errors
We are experiencing issues with requests completed and still showing open on the dispatcher window which creates confusion when creating assignments. Sometimes dispatcher assigns something that is already completed because of this. This creates many mistakes. We have tried the auto sync, the manual sync has delays,…
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Workforce Project Rename
I know, from unfortunate experiences, doing a name/file change in other programs, can radically effect a program/file. IF, I needed to rename a Workforce Project either thru Workforce or AGOL, what are the consequences of doing that, if any?
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Assignment Type Code List
Is there a way to view all the ID codes for each assignment types in my Workforce Project?
