Workforce Project Sync Delay & Ongoing Issues

[ModernElectric]

Greetings:

This has been an ongoing issue and looks like there are similar issues/complaints from other Workforce Users/Admins. Want to provide new information and see if anyone has any insight

Mobile Device for mobile worker has solid internet connection, either thru mobile network or office Wifi Connection. The app/project is set to auto-sync, but does not regularly do that.

Forman has to hit the sync now (manual sync). However, it goes for a long period of time (almost 10 minutes) and does not finish. 

Only solution we have found is to Log-out of the Android Workforce App, re-log in and do a force sync. Most of the time, this works. However, this is very inconvenient for our field crew(s), since they cannot stop of (5) minutes to manually sync the project to get new assignments from the office. 

Would like to find a way to resolve this if anyone has any feedback (current workforce users/admins, ESRI programmers, etc). Our department supervisors and crew foreman are constantly complaining to me and I have no solutions or work-arounds.

Thank You

@LizArmstrong 

@CraigGillgrass 

@ShawnDerrington 

[PiyaliKundu2]

Hello @ModernElectric,

My name is Piyali and I'm a Product Engineer on the Field Apps team, supporting ArcGIS Workforce. We're sorry to hear that you are experiencing these sync issues. Sync issues can occur for a number of different reasons, including underlying issues related to network, device, and data, so it would be great to better understand your specific implementation, workflows, devices, etc.

Have you been able to contact Esri Support and log a Tech Support Case as these sync issues are occurring? That would be the best first step so that we can gather these details and explore further and try to reproduce the issue on our end.

Thank you,

Piyali

[BigLouC]

Hi @ModernElectric ,

Any news or updates regarding this issue? Were you able to get a ticket with them?

This issue continues on our end and tried all the workarounds:

• reduce the number of records
• make sure sync was on
• log off at night and log back in the morning

On some of the users, the auto sync shows an error message. On others, the cancel sync never stops spinning.

They reload the map multiple times and nothing changes.

On some an message says that one sync will be lost if they reload the map.

I know that ESRI probably doesn't care about Workforce anymore since its moving to Field maps, but for the ones still using it, is there anyone still working on issues? @PiyaliKundu2 

Thanks

[ModernElectric]

@BigLouC 

We have had on-going issues, but I have not really been able to identify any patterns to why and/or when the sync fails. 

One of the things we also did was limit the number of features included in a project. Example: Doing our detail power pole inspection, has limited it to a feeder(s) versus large areas. This seems to help with the loading of data and sync. 

However, it is also known that a constant internet connection is required. Our field tablets are on the Verizon network and with the area we are in, there is no lack of signal. The crew(s) always has full bars, so this is not a contributing factor. 

We have started the same thing with the crew, that if they see syncing is not working, to log-out of workforce/field maps and relog-in to reestablish. Most of the time, this works, but is very inefficient since the foreman and/or service man cannot constantly check their tablet for new assignments. They rely on them auto-populating and being notified as designed and no log-out/log-in multiple times a day.