Workforce Project Sync Delay & Ongoing Issues

[ModernElectric]

Greetings:

This has been an ongoing issue and looks like there are similar issues/complaints from other Workforce Users/Admins. Want to provide new information and see if anyone has any insight

Mobile Device for mobile worker has solid internet connection, either thru mobile network or office Wifi Connection. The app/project is set to auto-sync, but does not regularly do that.

Forman has to hit the sync now (manual sync). However, it goes for a long period of time (almost 10 minutes) and does not finish. 

Only solution we have found is to Log-out of the Android Workforce App, re-log in and do a force sync. Most of the time, this works. However, this is very inconvenient for our field crew(s), since they cannot stop of (5) minutes to manually sync the project to get new assignments from the office. 

Would like to find a way to resolve this if anyone has any feedback (current workforce users/admins, ESRI programmers, etc). Our department supervisors and crew foreman are constantly complaining to me and I have no solutions or work-arounds.

Thank You

@LizArmstrong 

@CraigGillgrass 

@ShawnDerrington 

[PiyaliKundu2]

Hello @ModernElectric,

My name is Piyali and I'm a Product Engineer on the Field Apps team, supporting ArcGIS Workforce. We're sorry to hear that you are experiencing these sync issues. Sync issues can occur for a number of different reasons, including underlying issues related to network, device, and data, so it would be great to better understand your specific implementation, workflows, devices, etc.

Have you been able to contact Esri Support and log a Tech Support Case as these sync issues are occurring? That would be the best first step so that we can gather these details and explore further and try to reproduce the issue on our end.

Thank you,

Piyali