Hey All,
We are currently using ArcGIS Workforce to assign time-critical locates to utility crews. Emergency tickets typically need resolved in a matter of hours or less. Recently over the past month, the syncing will randomly be stuck on "Cancel Sync" and load indefinitely. The "Reload Map" function will take upwards of two hours, and only around 50% of the time resolve the issue. There has been no map changes since, no process or change, and the server/portal show no errors in any way.
What should I check from here? We have a bandaid method in place to just email the user the ticket information, but we cannot send responses back to the state easily without Workforce, and eventually we will be fined due to missing these locates.
Cody
