We are experiencing issues with requests completed and still showing open on the dispatcher window which creates confusion when creating assignments. Sometimes dispatcher assigns something that is already completed because of this. This creates many mistakes.
We have tried the auto sync, the manual sync has delays, removing the battery saver to speed up the process didnt help either. The only thing that works is to manually hit sync many times until its done. This process is not user friendly and its causing annoyance to both mobile users and dispatchers.
I see other users commenting on this as well, but no workaround or resolve.
