QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

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08-16-2021 06:04 AM
WillHouston
New Contributor III

When I tried to open QuickCapture on an iPad Mini (5th gen) version 14.7.1 this morning, it would hit the splash screen then close after a few seconds. There were no logs recorded as far as I could tell. I tried restarting the iPad to no avail. The iPad had been updated last week, and I do not believe I used QuickCapture between the system update and today. It was crashing before and after I applied the August 2021 update. I had made no changes to any QuickCapture projects.

To resolve I reinstalled QuickCapture.

edit: as AndrewDeLuca pointed out in a comment, this is not a permanent fix. I was able to use it for over an hour without issue, but it started crashing again.

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27 Replies
CaraSmith1
New Contributor

We have this problem on the iPad mini (latest OS and updated Quick Capture) as well.  Not the same problem on the iPhone

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CNGD
by
New Contributor

We've been having the same issue.  One of our ipads auto-installed iOS 14.7.1 and QuickCapture started crashing.  An ipad with the older version did not have this issue.  As soon as I installed 14.7.1 QuickCapture crashed on that ipad too.  I have also submitted a case to ESRI.

WillHouston
New Contributor III

I asked for an update this morning. I have not heard anything since Thursday.

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AndrewDeLuca
New Contributor III

@JohnathanHasthorpe Has this been added to a bug queue or addressed? It is starting to approach more than just an inconvenience.  

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WillHouston
New Contributor III

The Esri rep left me a message today. It does seems specific to 14.7.1, so downgrading is the only workaround they have at the moment.

CNGD
by
New Contributor

I got a call from an ESRI rep today too.  She was going to try to replicate the issue and possibly list it as a bug.  Wouldn't you know it, QuickCapture has been working for me today so I couldn't even replicate the issue.  Interesting to hear that a different rep suggested downgrading.  If the issue keeps happening, that is probably what we will end up doing until they can get it figured out.

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JohnathanHasthorpe
Esri Regular Contributor

Hi all, we are looking into this issue and will provide an update as soon as we can.

This will be a priority issue for resolving.

JohnathanHasthorpe
Esri Regular Contributor

This issue will be resolved in 1.11 - Release scheduled for September 30 2021

JohnathanHasthorpe
Esri Regular Contributor

Issue will be resolved in 1.11 - 30 September 2021 release date.

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CaraSmith1
New Contributor

After updating the iOS to 15.2.1, we are having this issue again with iPad mini ( Quick Capture 1.12.104) once again.  Now there is also a similar problem on the iPhone (which gets past the splash page, but crashes when you try and look at the map.  It worked on the phone but I had to switch back and forth to Explorer to see the points and lines captured in the field for a trail inventory and assessment.  Will there be another update to QC?

 

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