When using QuickCapture and the application crashes, the generated log files (logcat) can be retrieved to perform diagnostics and troubleshooting. However, as the app does not have Developer mode enabled by default, the log files can only be retrieved using the Android SDK developer toolset.
The following workflow can be performed for non-rooted Android devices to extract the log files. However, prior to reproducing the error to generate and extract the log file, Developer mode must be activated on the Android device. A Windows computer is required to perform the extraction.
Warning: This workflow involves using Android SDK tools and is not supported by Esri.
Note: On some Android devices, the Build Number option can be accessed via Settings > About phone > Software information.
Note: 4MB is sufficient for storing the logs. However, this can be increased as needed.
CD C:\platform-tools
adb logcat -v threadtime -d > C:\platform-tools\logcat.txt
Note: For more information on understanding the log file, refer to Reading Bug Reports.
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