Export Orphaned Records from an iOS Device

[GlenShepherd]

In the event that records to fail to send from your mobile device, we need a method for recovering and exporting them, so that they can be appended to the feature layer.

These are the steps for an iOS device

• Install iTunes on your laptop
• Connect the device to your laptop
• Open iTunes, click on your device, and navigate to: File Sharing > Apps: QuickCapture > select the “ArcGIS” folder > 'Save' it to a local directory

• Within that folder, locate a file with a ".qcr" (QuickCapture Recovery) extension.
• Rename this file with a ".zip" extension, and then extract the data locally.
• Within the unzipped folder, find the sqlite database containing the orphaned records.

For an Android device, the process is the same.  However we can use File Explorer instead of iTunes.

[MobiusSnake]

This kind of advice is invaluable in a jam and should be part of the product documentation, not just a forum post.  (If it isn't already.)

[ChrisH2]

Seeking information on alternatives for organisations that don't support the deployment of iTunes anymore. Are there other methods of getting a QC database off iOS these days?

[PaulDoherty2]

@ChrisChris  - I'd get the official word from Esri but I have been able to navigate to the "files" folder on iPhone using this workflow 

https://support.apple.com/guide/iphone/find-files-and-folders-iphe4bff8827/ios - navigating to the Files app on iPhone > "On My iPhone" > QuickCapture > ArcGIS > ArcGIS QuickCapture > click on the unique item id folder for your project/user - then "long tap" on that folder > Share - then just email it to yourself or whoever can unpack the data.

@QuickCaptureAdminAdminAccount