Map not saving customizations - User type and Role set to Creator or higher

[DanC5]

Hello community,

I am using ArcGIS for PowerBI version 2025.1.800

I have a  ArcGIS map visual with the following setup:

1. For the data points I have Latitude and Longitude variables. These are in decimal format.
2. For the size of the data points I use the distinct count.  
3. I change the data points to use the blue color instead of the default orange. 
4. I change the display sizing of the data points to be from 8 to 25 (from the default of 3 to 30) so that they are a little bigger on the screen. 
5. I added in the "Basemap Street Map - Map Service" layer from our organization catalog.

However, when I switch pages on the dashboard I lose settings #3, #4, and #5. It goes back to a default state.

In AGOL, I have the Creator User type with Data Editor Role but I still see the popup that says "Sign in to ArcGIS with User type and Role set to Creator or higher to save changes and use analysis tools."

These are some pretty basic customizations. Why are my settings getting lost?

If it is because of my AGOL permissions, why do I need Creator access or higher to do these basic customizations that are all on the PowerBI side? I found documentation here about needing higher permissions but only for Join Layers, which I am not using: https://community.esri.com/t5/arcgis-for-power-bi-blog/arcgis-for-power-bi-v-2025-1-change-log-and/b...

This worked differently a few months ago when I only needed Viewer permissions in AGOL. 

Thank you in advance for your help

Dan

[DarrenMoserIEHP]

I've had a similar issue to #3. In my map I set a data point to cluster but when the PBI is saved and re-opened it defaults back to points again.

[KanikaKumar]

Hi,

In the ArcGIS for Power BI visual, customizations like symbol color (#3), size ranges (#4), and organizational layers (#5) are stored in what is called the "Map State."

The key issue is that saving the Map State requires both user role and type, should be creator or higher when you want to edit the map and save the changes.

I would suggest the following checks, please.

• Check Custom Roles: Ensure your 'Data Editor' role isn't a custom role that has 'Publishing' or 'Creator' permissions disabled. ArcGIS for Power BI specifically looks for the standard Creator privileges.

• Persistent Login: Try signing out of the ArcGIS visual, clearing your browser cache/Power BI Desktop cache, and signing back in. If the visual doesn't 'see' you as a Creator at the moment you make the change, it won't trigger the save.

The behavior you’re seeing is likely due to the Map State persistence requirements. While color and size adjustments seem like Power BI-only settings, they are actually part of the ArcGIS Map Specification. Creator-level permissions are required not just for 'Join Layers,' but to save any modifications to the map state (including symbology and organizational layers) so they persist across sessions or page navigations.

Please refer to documentation for more information: Accounts—ArcGIS for Power BI | Documentation

Thanks!