Datastore : "You don't have permission to perform this task"

[PierreLarondelle]

Hi, when I tried to perform any of the tasks regarding datastore config, I get this message.

I'm on windows server 2019, the cmd is from admin elevated prompt, all concerned folders have full rights.

Any ideas ? Thanks.

[JonEmch]

Could you try running this prompt while logged into the windows service account that runs ArcGIS Datastore? It is a bit strange that running it as an admin results in a permission failure.

Please let me know if this changes the behavior.

[PierreLarondelle]

Nope, even with domain account. I'm in touch with the IT to try a group Managed Service Account as described in documentation. I don't think it will do the trick but it's worth giving a try.

From last post I tried giving full access to "Everyone" on concerned folders, for test purpose, but  still the same behaviour. Maybe an exorcist in last resort  ... ?  🙄

Thanks anyway for your help

[JonEmch]

Perhaps an exorcist, or the next best thing: Working with Esri Technical Support! Are you able to open a ticket at this time?

[PierreLarondelle]

Yes I'm in touch with our local distributor, we'll see what can be done.

Have a nice day !

[JonEmch]

You as well! If you dont mind, please follow up with the case solution once it gets resolved. Alternatively, DM me your case number and I will post it once it is finished.

[LeeIrminger2]

What was your solution?

[PierreLarondelle]

Hi @LeeIrminger2 , the problem was in Datastore VM's certificate. After upgrading  the machine's certificate the problem was gone.

[LeeIrminger3]

Thank you - was that a single machine deployment?

[PierreLarondelle]

No, we have splitted ArcGIS Entreprise over 3 VMs : ArcGIS Server + Portal / Geodatabase / Datastore