layer.exportToPDF(filePath) OSError on _arc_object.exportToPDF

[VictorTey]

Hi, I have a piece of code that ran fine as a user however once it runs as a service account, I get the following error.  Can anyone kindly assist?

 File "E:\GeoprocessingWorkforce\PROD2_WORKSPACE\dev_phase2\report_handler.py", line 67, in PrintReport
    lyt.exportToPDF(filePath)
  File "C:\Program Files\ArcGIS\Pro\Resources\ArcPy\arcpy\utils.py", line 191, in fn_
    return fn(*args, **kw)
  File "C:\Program Files\ArcGIS\Pro\Resources\ArcPy\arcpy\_mp.py", line 1161, in exportToPDF
    return convertArcObjectToPythonObject(self.c(*gp_fixargs((out_pdf, resolution, image_quality, compress_vector_graphics, image_compression, embed_fonts, layers_attributes, georef_info, jpeg_compression_quality, clip_to_elements, output_as_image, embed_color_profile), True)))
OSError: E:\pdfs\abc.pdf

[DanPatterson]

Just wondering if that is the actual output file name, because if python is involved, the lack of raw encoding of the name will cause issues

p ="E:\pdfs\abc.pdf"   # you should use r"E:\pdfs\abc.pdf"
print(p)
E:\pdfsbc.pdf

[VictorTey]

nope 😞 i use os path join to join up filepath. Furthermore it works with my user account. Just not a service account 

I also see this post by Igor that had the exact same error. 

https://community.esri.com/t5/arcgis-web-appbuilder-questions/cannot-print-very-frustrating-problem/...

[MehdiPira1]

Hi @VictorTey 

This has been logged as a bug in ArcGIS Enterprise 10.8.1:

https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEzMzMxNw==

Alternate Solution

Find the patch in the following link, https://support.esri.com/en/download/7834.

Cheers

Mehdi