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- About XingdongZhang
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XingdongZhang
Esri Contributor
since
07-16-2014
a week ago
134
Posts created
15
Kudos given
14
Solutions
70
Kudos received
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My Ideas
(0 Idea Submissions)Latest Contributions by XingdongZhang
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BLOG
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Hello @AndrewBarker3, Could you please share some information about your system, including OS, version, language/locale, and location of your Illustrator installation so that the team can investigate the issue? Meanwhile, you may try to uninstall ArcGIS Maps for Adobe from the Add/Remove Programs and reinstall it completely. If you keep receiving the same error, try to install the application using the per-user option instead of per-machine. Hope that helps
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a week ago
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@AbdullaHyder I am sorry for the issue you are encountering and the disruption it causes to your work. We have tried your steps in our macOS silicon environment but were not able to reproduce the issue in-house. To further investigate the problem, could you please share some more information about your system: - The version and language of your macOS. - The version (v28.5?)., language (en?), and installation location of your Illustrator. CC: @AnnaBreton
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05-29-2024
11:19 AM
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@BicycleUtopia Sorry for the inconvenience on the labeling issue. The team has been trying to reproduce the issue in-house using shapefile, CSV, and KML files but has had no success. Could you please share with us the shapefile you had a problem turning on the label for us to investigate? Thanks,
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04-06-2024
11:26 PM
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POST
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@TLaddy I am sorry for the inconvenience of sign-in. The team has been trying to reproduce the issue in-house but has had no success. Could you please share some more information about your environment, including your OS version, its language, as well as the installation folder of your Adobe apps like Illustrator? A screenshot of the sign-in and any error you received also help. You may also try deleting the m4cc folder from the user profile folder and restart Illustrator/Photoshop: For Windows: C:\Users\<username>\AppData\Roaming\m4cc For macOS: MacOS/Users//Library/Application Support/m4cc Please let us know if that doesn't solve the issue.
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04-06-2024
11:08 PM
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316
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@ElenaHartley Would you mind sharing the system info of your computer which encountered a crash?
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02-14-2024
02:08 PM
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349
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Hello @nrober_gwsc . Could you share both AIX files(map and layout)? Please share the ArcGIS Pro package for the team to reproduce and investigate the issue if possible.
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01-31-2024
10:17 PM
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Hello @ElenaHartley Nice to see you here on the channel. Could you share the data (URL of the layer) and the steps that caused the crash? We will investigate the issue. Xingdong
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01-31-2024
10:11 PM
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@ChrisMyers_NewQuest I am sorry for the inconvenience. Have you upgraded/downgraded Adobe Illustrator recently? If so, that is most likely the cause of the issue. To workaround the problem, you need to uninstall and reinstall ArcGIS Maps for Adobe on your machine. The team is looking for a solution to address the Adobe upgrades.
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01-19-2024
03:07 PM
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IDEA
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JamesPoeschel, Many thanks for the suggestion. We used to have a Documents board on ArcGIS Maps for Adobe channel but we pulled it off a few months ago due to the lack of activities on the board over the years. We are open to the idea of bringing it back as long as we hear more voices from the community that it is beneficial for sharing the information. FYI for the community: The Documents board is a place where you can share and collaborate on various types of documents, such as whitepapers, case studies, technical articles, tutorials, best practices, and real-world examples, related to ArcGIS Maps for Adobe.
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01-19-2024
10:47 AM
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@LRSmith Thank you for bringing to the attention of the web app builder workflow. The fix covers that path as well. The fix addresses the AIX processing from the Maps for Adobe app and applies to any AIX file from the ArcGIS System (desktop/Online/Enterprise/web apps). FYI. this potential fix does not modify the overlapping geometries from the vector tile layer. Instead, it addresses the overlapping appearance/opacity of the target layers and achieves WYSIWYG.
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12-28-2023
11:38 AM
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@Amanda__Huber To clarify, the fix will be in the next release of ArcGIS Maps for Adobe, not ArcGIS Pro.
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12-28-2023
09:08 AM
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Hello @Amanda__Huber @Readamap The development team has been able to narrow down the root cause of the problem and secure a solution. The fix will be available in the next release. Meanwhile, please follow the steps outlined in the link to work around the problem for now. Let us know if you have further questions. Thanks for using Maps for Adobe for your design work
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12-25-2023
12:09 PM
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Hello @Jeaner Thank you for reporting the issue. The same issue has been reported through Esri tech support and other community posts. https://support.esri.com/en-us/bug/certain-basemaps-for-example-topographic-world-navigati-bug-000151877. https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/arcgis-maps-for-adobe-arcgis-pro-map-shows-vector/m-p/1260201#M746 The development team has been able to narrow down the root cause of the problem and secure a solution. The fix will be available in the next release. Meanwhile, please follow the steps outlined in the link above to work around the problem for now. Let us know if you have further questions. Thanks for using Maps for Adobe
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12-25-2023
12:03 PM
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BLOG
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Hi @KathleenAdele Were you able to sync the same map successfully on the previous version v3.5? If you don't mind, please share the steps and data that cause the sync to stuck. The team will investigate the case once we have the information. Sorry for the inconvenience.
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10-23-2023
08:47 PM
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BLOG
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@KathleenAdele As ArcGIS Maps for Adobe is a plug-in running on the top of Adobe Illustrator, every major upgrade of Illustrator (e.g. from version 2023 to 2024) requires a reinstall of the extension. Could you try reinstalling the app to see if that solves the problem?
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10-23-2023
08:24 PM
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My kudoed posts
| Title | Kudos | Posted |
|---|---|---|
| 2 | 12-25-2023 12:03 PM | |
| 1 | 12-25-2023 12:09 PM | |
| 4 | 10-23-2023 04:52 PM | |
| 5 | 10-12-2023 12:34 AM | |
| 1 | 03-13-2023 02:25 PM |
Activity Feed
- Posted Re: Maps for Adobe v3.1.1 Update to support Adobe Illustrator v26.3.1 and Apple silicon M1 native mode is now available on ArcGIS Maps for Adobe Creative Cloud Blog. a week ago
- Kudoed ArcGIS for Adobe Creative Cloud does not have Nagviation Basemap Option for PoYingBamford. 07-19-2024 11:02 AM
- Posted Re: i cant draw the map and presets now showing on MAC on ArcGIS Maps for Adobe Creative Cloud Questions. 05-29-2024 11:19 AM
- Posted Re: Labels not importing into Illustrator? on ArcGIS Maps for Adobe Creative Cloud Questions. 04-06-2024 11:26 PM
- Posted Re: ArcGIS Maps for Adobe Create Cloud - not able to sign in on ArcGIS Maps for Adobe Creative Cloud Questions. 04-06-2024 11:08 PM
- Posted Re: Downloading causing crashing constantly on ArcGIS Maps for Adobe Creative Cloud Questions. 02-14-2024 02:08 PM
- Kudoed Re: Downloading causing crashing constantly for ElenaHartley. 02-14-2024 02:06 PM
- Posted Re: Layers not loading in Illustrator on ArcGIS Maps for Adobe Creative Cloud Questions. 01-31-2024 10:17 PM
- Posted Re: Downloading causing crashing constantly on ArcGIS Maps for Adobe Creative Cloud Questions. 01-31-2024 10:11 PM
- Posted Re: MACC won't open .AIX file on ArcGIS Maps for Adobe Creative Cloud Questions. 01-19-2024 03:07 PM
- Posted Re: Documents Board for ArcGIS Maps for Adobe CC Community on ArcGIS Maps for Adobe Creative Cloud Ideas. 01-19-2024 10:47 AM
- Kudoed Illustrator won't open .AIX -- how I solved it for EmilyLuce. 01-19-2024 09:00 AM
- Posted Re: Basemap overlap grids export AIX from Pro on ArcGIS Maps for Adobe Creative Cloud Questions. 12-28-2023 11:38 AM
- Posted Re: ArcGIS Maps for Adobe/ArcGIS Pro- Map Shows Vector Tiles in Basemap When Using ArcGIS Maps for Adobe on ArcGIS Maps for Adobe Creative Cloud Questions. 12-28-2023 09:08 AM
- Got a Kudo for Re: Basemap overlap grids export AIX from Pro. 12-27-2023 10:10 AM
- Kudoed Re: Basemap overlap grids export AIX from Pro for Jeaner. 12-27-2023 09:11 AM
- Got a Kudo for Re: Basemap overlap grids export AIX from Pro. 12-27-2023 09:00 AM
- Got a Kudo for Re: ArcGIS Maps for Adobe/ArcGIS Pro- Map Shows Vector Tiles in Basemap When Using ArcGIS Maps for Adobe. 12-25-2023 01:58 PM
- Posted Re: ArcGIS Maps for Adobe/ArcGIS Pro- Map Shows Vector Tiles in Basemap When Using ArcGIS Maps for Adobe on ArcGIS Maps for Adobe Creative Cloud Questions. 12-25-2023 12:09 PM
- Posted Re: Basemap overlap grids export AIX from Pro on ArcGIS Maps for Adobe Creative Cloud Questions. 12-25-2023 12:03 PM
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