Latest Contributions by XingdongZhang

Hello @CameronSanders I am sorry for the inconvenience that brought up by the sign-in issue. Can you please share a screenshot of the sign-in window when you encountered the problem and some information about your system, including your OS and version, and the location of your Illustrator installation? We will look into the situation. if you are using Windows, could you also try installing the Maps for Adobe per user instead of per machine? Please let us know if that doesn't help. We can set up a Zoom meeting to investigate the issue. CC: @Anna_Breton

‎08-15-2024

Hello @AndrewBarker3, Could you please share some information about your system, including OS, version, language/locale, and location of your Illustrator installation so that the team can investigate the issue? Meanwhile, you may try to uninstall ArcGIS Maps for Adobe from the Add/Remove Programs and reinstall it completely. If you keep receiving the same error, try to install the application using the per-user option instead of per-machine. Hope that helps

‎05-29-2024

@AbdullaHyder I am sorry for the issue you are encountering and the disruption it causes to your work. We have tried your steps in our macOS silicon environment but were not able to reproduce the issue in-house. To further investigate the problem, could you please share some more information about your system: - The version and language of your macOS. - The version (v28.5?)., language (en?), and installation location of your Illustrator. CC: @AnnaBreton

‎04-06-2024

@BicycleUtopia Sorry for the inconvenience on the labeling issue. The team has been trying to reproduce the issue in-house using shapefile, CSV, and KML files but has had no success. Could you please share with us the shapefile you had a problem turning on the label for us to investigate? Thanks,

‎04-06-2024

@TLaddy I am sorry for the inconvenience of sign-in. The team has been trying to reproduce the issue in-house but has had no success. Could you please share some more information about your environment, including your OS version, its language, as well as the installation folder of your Adobe apps like Illustrator? A screenshot of the sign-in and any error you received also help. You may also try deleting the m4cc folder from the user profile folder and restart Illustrator/Photoshop: For Windows: C:\Users\<username>\AppData\Roaming\m4cc For macOS: MacOS/Users//Library/Application Support/m4cc Please let us know if that doesn't solve the issue.

‎02-14-2024

@ElenaHartley Would you mind sharing the system info of your computer which encountered a crash?

‎01-31-2024

Hello @nrober_gwsc . Could you share both AIX files(map and layout)? Please share the ArcGIS Pro package for the team to reproduce and investigate the issue if possible.

‎01-31-2024

Hello @ElenaHartley Nice to see you here on the channel. Could you share the data (URL of the layer) and the steps that caused the crash? We will investigate the issue. Xingdong

‎01-19-2024

@ChrisMyers_NewQuest I am sorry for the inconvenience. Have you upgraded/downgraded Adobe Illustrator recently? If so, that is most likely the cause of the issue. To workaround the problem, you need to uninstall and reinstall ArcGIS Maps for Adobe on your machine. The team is looking for a solution to address the Adobe upgrades.

‎01-19-2024

JamesPoeschel, Many thanks for the suggestion. We used to have a Documents board on ArcGIS Maps for Adobe channel but we pulled it off a few months ago due to the lack of activities on the board over the years. We are open to the idea of bringing it back as long as we hear more voices from the community that it is beneficial for sharing the information. FYI for the community: The Documents board is a place where you can share and collaborate on various types of documents, such as whitepapers, case studies, technical articles, tutorials, best practices, and real-world examples, related to ArcGIS Maps for Adobe.

‎12-28-2023

@LRSmith Thank you for bringing to the attention of the web app builder workflow. The fix covers that path as well. The fix addresses the AIX processing from the Maps for Adobe app and applies to any AIX file from the ArcGIS System (desktop/Online/Enterprise/web apps). FYI. this potential fix does not modify the overlapping geometries from the vector tile layer. Instead, it addresses the overlapping appearance/opacity of the target layers and achieves WYSIWYG.

‎12-28-2023

@Amanda__Huber To clarify, the fix will be in the next release of ArcGIS Maps for Adobe, not ArcGIS Pro.

‎12-25-2023

Hello @Amanda__Huber @Readamap The development team has been able to narrow down the root cause of the problem and secure a solution. The fix will be available in the next release. Meanwhile, please follow the steps outlined in the link to work around the problem for now. Let us know if you have further questions. Thanks for using Maps for Adobe for your design work

‎12-25-2023

Hello @Jeaner Thank you for reporting the issue. The same issue has been reported through Esri tech support and other community posts. https://support.esri.com/en-us/bug/certain-basemaps-for-example-topographic-world-navigati-bug-000151877. https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/arcgis-maps-for-adobe-arcgis-pro-map-shows-vector/m-p/1260201#M746 The development team has been able to narrow down the root cause of the problem and secure a solution. The fix will be available in the next release. Meanwhile, please follow the steps outlined in the link above to work around the problem for now. Let us know if you have further questions. Thanks for using Maps for Adobe

‎10-23-2023

Hi @KathleenAdele Were you able to sync the same map successfully on the previous version v3.5? If you don't mind, please share the steps and data that cause the sync to stuck. The team will investigate the case once we have the information. Sorry for the inconvenience.

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Latest Contributions by XingdongZhang

Re: ArcGIS Maps for Adobe Create Cloud - not able to sign in

Re: Maps for Adobe v3.1.1 Update to support Adobe Illustrator v26.3.1 and Apple silicon M1 native mode is now available

Re: i cant draw the map and presets now showing on MAC

Re: Labels not importing into Illustrator?

Re: ArcGIS Maps for Adobe Create Cloud - not able to sign in

Re: Downloading causing crashing constantly

Re: Layers not loading in Illustrator

Re: Downloading causing crashing constantly

Re: MACC won't open .AIX file

Re: Documents Board for ArcGIS Maps for Adobe CC Community

Re: Basemap overlap grids export AIX from Pro

Re: ArcGIS Maps for Adobe/ArcGIS Pro- Map Shows Vector Tiles in Basemap When Using ArcGIS Maps for Adobe

Re: ArcGIS Maps for Adobe/ArcGIS Pro- Map Shows Vector Tiles in Basemap When Using ArcGIS Maps for Adobe

Re: Basemap overlap grids export AIX from Pro

Re: Now available: ArcGIS Maps for Adobe Creative Cloud 3.6 (October 2023)

Re: Basemap overlap grids export AIX from Pro

Re: ArcGIS Maps for Adobe/ArcGIS Pro- Map Shows Ve...

Now available: ArcGIS Maps for Adobe Creative Clou...

Adobe Creative Cloud 2024 compatibility issue with...

Re: Update on the blank file issue when opening an...