Please note: This document is no longer being updated.
For the most current information, please visit the new FAQ here: Frequently Asked Questions for Learn ArcGIS
Q: How long do I have access to ArcGIS through this free student offer?
A: Extended free ArcGIS access is available to students during the COVID-19 pandemic through Learn ArcGIS until 31 August 2020. We have extended the Learn ArcGIS membership term to ensure students have access to ArcGIS during college/university closures. Free memberships in Learn ArcGIS will still be available after August 31 for our usual period of 60 days.
The expiry date shown in ArcGIS Pro settings refers to the software license term and is independent of the student's membership term in Learn ArcGIS. The Learn ArcGIS organization has a license for ArcGIS Pro software that runs until 2021. Students can register for a membership in the Learn ArcGIS organization to use this software for free until August 31 2020. The students’ membership will expire before the software license expires.
Q: What should I do if my invitation to join Learn ArcGIS has expired?
A: Please send an email to firstname.lastname@example.org with “expired invitation” and your username in the subject line. Please check your email for a message from ArcGIS Notifications to reset your password. Once you update your password you’ll be able to access your Learn ArcGIS Account.
accounts.esri.com and click “Forgot password?” Enter the username you received when register for Learn ArcGIS; it will end with _LearnArcGIS. You will receive an email with a temporary password. Login with the temporary password and then change your password.Go to
If you did not set a security question the first time you logged in, you will not receive the email with the temporary password immediately. It may take a day or two because an administrator needs to reset your password and then you will receive the email. Please be sure to create a security question in case you need to reset your password again in the future.
- Log into your ArcGIS Online account
- Go to “My settings”
- Choose “Licenses”
- Find the link to download next to ArcGIS Pro
Q: I contacted email@example.com but haven't received a response. What should I do now?
A: The Learn ArcGIS Team works in the U.S. so if you're contacting us from Asia, Africa or Europe it may be a few hours before you receive a response. You also can check the forum to see if your question has been asked and answered by someone else.
Q: Can I sign up for courses/MOOCs on the Esri Training site with this account?
A: This account through Learn ArcGIS is separate from accounts for using resources on Esri.com. To access resources such as Esri Training and MOOCs, you will need to sign in with a free ArcGIS Public Account or an or an Organizational Account that has "Esri Access" enabled.
To check if you already have an account that provides access to Esri Training, use the Forgot Username option on the ArcGIS Sign In page and enter your email address. If the message you receive includes a username for either an ArcGIS Public Account or an Organizational Account that has Esri Access enabled, you already have an account that can access Esri Training.
If you don’t have an ArcGIS Public Account, you can create one for free on the Esri.com page by clicking “Sign In”, then choosing “No account? Create a public account."
Because they are free, public accounts do not have all of capabilities that your Learn ArcGIS account does, but it will not expire after August 31st, so any Esri Training certificate of completion will remain available to you in the long term.
Q: What are credits? How many do I have? What do I do if run out of them?
A: Credits are consumed for certain types of actions in ArcGIS software products. Your Learn ArcGIS account includes more than enough credits to complete the lessons and explore on your own. Here are a few resources for learning about credits:
Q: I got an error that my request timed out
A: If you are experiencing performance issues with ArcGIS Online or any other cloud GIS programs, please check your internet connection. These products rely on the strength of your connection, so if you are on WiFi, try connecting via ethernet.
Q: When signing into ArcGIS Pro I get the error "The number of licenses assigned to the user exceeds the number available in my organization."
A: There are two possible reasons for this error: 1) We temporarily had problems assigning licenses and accounts that were created between April 4 and April 7 may not have the correct license configuration. We are working to fix them, but if you are logging in with a Learn ArcGIS account and get this message, please contact firstname.lastname@example.org and include "no ArcGIS Pro license" and your username in the subject line.
2) You may be logging into a different ArcGIS Online organization or license portal (such as your college/university license portal) that does not have licenses available. Please make sure you are logged into ArcGIS Pro using your Learn ArcGIS account. See this Help topic for more information.
Q: I am not able to sign into ArcGIS Pro. Which username and password do I use?
A: You may see either of these messages:
- "Your account could not be used to authorize ArcGIS Pro because it is an ArcGIS Public Account."
- "Invalid username or password. ArcGIS Pro wants to access your ArcGIS Online account information"
Both messages indicate you are not signing in with your Learn ArcGIS account, which includes an ArcGIS Pro license. Please sign in with your Learn ArcGIS account.
Q: How can I confirm that I am signed into ArcGIS software with my Learn ArcGIS account?
A: In ArcGIS Pro:
- Open a new or existing project.
- In the top right click on the text to the left of the "person" icon, it will show your “Learn ArcGIS” account, which will end in _LearnArcGIS (e.g., Your_Name_LearnArcGIS).
Q: Can I install and/or use ArcGIS Online and ArcGIS Pro on more than one computer?
- You can access ArcGIS Online through a browser on any computer with an internet connection.
- You can download, install, and run ArcGIS Pro on any computer that meets the requirements to run it.
Your Learn ArcGIS account can be used to sign into ArcGIS Online or ArcGIS Pro wherever you have access. This license, a Named User license, travels with you not your computer.
Q: How do I know if my computer can run ArcGIS Pro 2.5?
A: Most lessons use ArcGIS Pro 2.5 desktop software. To check if you computer can run Pro 2.5, see the details for your operating system below.
If you have a Windows computer, you can use this test to see if your computer has the needed hardware and software to run ArcGIS Pro 2.5.
Esri does not offer a native version of ArcGIS Pro for MacOS, but the software can run on a Windows partition or a Virtual Machine. Please refer to this documentation.
Esri does not offer a native version of ArcGIS Pro for Ubuntu. Esri does not support ArcGIS Pro under WINE.
- Virtualized Environment
This documentation details how to run ArcGIS Pro in an on-premises or a cloud virtual machine.
Q: My computer does not have the required version of Microsoft .NET to run ArcGIS Pro. How do I install it?
A: Microsoft provides the download of the .NET Framework 4.8. The top option, "Runtime" is what's needed to run ArcGIS Pro. You will need to have privileges to install it on your computer. If you do not, please ask your computer support provider for help.
Q: When I try to run ArcGIS Pro, I see an error: "Unable to establish a connection to https://www.arcgis.com." What do I do?
A: There are few different things that may cause this error.
1) This could be related to the TLS patch roll-out in April 2019. If so, you may need to update a security setting.
- Open your computer's Control Panel.
- Choose Internet Options.
- Click Internet Properties > Advanced tab > Security.
- Look at TLS 1.1 or 1.2. If they are not checked, please check the respective boxes to turn them on.
Try to run ArcGIS Pro again.
2) It’s possible a firewall or antivirus is blocking access to ArcGIS Online. Please whitelist the following URLs in your firewall and antivirus (or work with your computer support or IT provider to do so):
3) Try resetting your Internet Explorer settings as discussed here.
Q: When I try to open a project in ArcGIS Pro I see the error: "failed to load system tool." How can I fix it?
A: This is related to how Python is set up on your computer. The solution can be found here.
How can I access my content after August 31 2020?
Q: How can I save content that's in my Learn ArcGIS account at the end of August?
To copy content to another account, there are three options: This post explains more options for saving work created in a Learn ArcGIS account.
This post explains more options for saving work created in a Learn ArcGIS account.