Frequently Asked Questions for Learn ArcGIS

Document created by Heather_Smith-esristaff Employee on Jul 10, 2020Last modified by Heather_Smith-esristaff Employee on Jul 16, 2020
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What is Learn ArcGIS?

Learn ArcGIS is a collection of free learning resources for ArcGIS, typically in the form of step-by-step lessons modeled after real-world scenarios. Learn ArcGIS offers a free 60-day ArcGIS Online organizational account, which provides access to the software needed to complete the lessons.


Who is eligible for a free 60-day account with Learn ArcGIS?

If you are 18 years or older, you can sign up for an account, provided you have not previously had a Learn ArcGIS account. If you are not yet 18, your parent or guardian can create an account for you. 

When you sign up, a temporary account is created for you in an ArcGIS Online organization managed by Learn ArcGIS. This account is separate from any other ArcGIS Online account that you may have elsewhere, although different accounts can be linked to make it easier to move between them.


Is this the right type of ArcGIS account for me?

Esri offers several options for noncommercial use.

  • If you are a higher education student, your school may already have an agreement with Esri that entitles you to a license. Please contact your school’s IT dept/Geography dept/Library to find out. If not, you may be eligible for a free one-year account through our Student Program.
  • ArcGIS public accounts are free and do not expire. With a public account you can create, store, access, and share content, but there are also limitations. For example, you do not have access to analysis tools.
  • ArcGIS for Personal Use is an affordable license for non-commercial use.


Which licenses are included in this offer?

  • ArcGIS Online (web-based software)
  • ArcGIS Online apps: ArcGIS Business Analyst Web and Mobile Apps, ArcGIS Insights, ArcGIS Drone2Map, ArcGIS GeoPlanner, ArcGIS Navigator, and Esri Redistricting
  • ArcGIS Online app bundles: Essential Apps, Field Apps, and Office Apps. See the full descriptions of the app bundles on this page.
  • ArcGIS Pro Advanced (desktop software)
  • ArcGIS Pro extensions: 3D Analyst, Business Analyst, Data Reviewer, Geostatistical Analyst, Image Analyst, Network Analyst, Spatial Analyst, and Workflow Manager
  • 200 ArcGIS Online credits


Does this offer include ArcMap?

No. If you’re new to ArcGIS Pro, try one of these lessons to get started: Get Started with ArcGIS Pro or Migrate from ArcMap to ArcGIS Pro.


I have never used ArcGIS before. Where should I start?

Get Started with ArcGIS Online is a great place to start.  


How do I get help? 

Post your questions on GeoNet. If you don't know how, follow these instructionsLearn ArcGIS staff and others in the GeoNet community see and respond to these posts.


Where can I find training materials?

  • Learn ArcGIS offers many step-by-step lessons based on real-world scenarios. 
  • There are many free materials in the Esri Training catalog. Materials that say "Require Maintenance" are not available with a Learn ArcGIS account.


What are credits?

Credits are consumed by some actions in ArcGIS software products. Your Learn ArcGIS account includes more than enough credits to complete the lessons on Learn ArcGIS and explore on your own.


How do I download ArcGIS Pro?

1. Sign in at

2. Use your Learn ArcGIS use rname and password.

3. Click your user name in the upper right corner and choose My Settings.

4. On the Licenses tab, find ArcGIS Pro and click Download.

5. After you have installed ArcGIS Pro, sign in with your Learn ArcGIS user name and password.


How do I know if my computer can run ArcGIS Pro?

If you have a Windows computer, use this test to see if your computer meets the system requirements for ArcGIS Pro.

ArcGIS Pro is not supported on Linux or MacOS, but the software can run on a MacOS machine by dual booting using BootCamp or by running in a virtualization platform that supports the DirectX or OpenGL version required.

 If you cannot run ArcGIS Pro desktop software, consider ArcGIS Online, which runs in a web browser. Try the Get Started with ArcGIS Online lesson.


I am having trouble signing in to or licensing ArcGIS Pro.

If you see one of the following messages, complete the steps below:

The username you entered is not a member of this organization.

Your account could not be used to authorize ArcGIS Pro because it is an ArcGIS Public Account.

Invalid username or password. ArcGIS Pro wants to access your ArcGIS Online account information.

The number of licenses assigned to the user exceeds the number available in my organization.

1. Click Configure your licensing options

2. Set License Type to Named User License.

3. Choose ArcGIS Online and set the URL to


4. If a window appears asking you to close ArcGIS Pro, click OK.

5. Start ArcGIS Pro.

6. Sign in with your Learn ArcGIS user name and password.


How can I access my content after the 60 days are over?

To save your content, you’ll need to either save it to your computer or copy it into a different ArcGIS organizational account, such as one that's included with an ArcGIS for Personal Use licenseTo copy content to another account, you have three options:

Read this article for more information about preserving items from an ArcGIS Online account.


I am stuck on the registration page and unable to create a Learn ArcGIS account.

Try the link again using a different web browser. (


What should I do if my invitation to join Learn ArcGIS has expired?

Send an email to with “expired invitation” and your username in the subject line. Check your email for a message from ArcGIS Notifications to reset your password. Once you update your password, you’ll be able to access your Learn ArcGIS account.


How do I reset my password?

1. Click Sign In on any Esri site.

2. On the ArcGIS login panel, click Forgot password.

    You will receive an email with a temporary password.

3. Sign in to with the temporary password and then change it.

    Note: If you did not set a security questions the first time you signed in, you may experience a delay.


How do I find my user ID?

1. Click Sign In on any Esri site.

2. On the ArcGIS login panel, click Forgot username.

3. Enter the email address you used to register.

    You’ll receive a list of all accounts associated with that email. Use the one that ends with _LearnArcGIS.