Sappi

Collector Token Error

Discussion created by Sappi on Apr 29, 2014
Latest reply on Apr 30, 2014 by Sappi
I have created a map project in Portal for ArcGIS to be consumed in the collector app on Android and IOS devices.  I can open the app and edit and sync data in the connected state, but when I want to download the data on to the devices the following error occurs.

"The map 'MYMAP' failed to download with the message: Message: Unable to generate token. Details: Invalid username or password."

I have created tokens for the service url's and I can access the services on a web application.  The only place where I am blocked is in the collector app download.  Am I missing something?  Has any one came across the same problem?

Outcomes