Map Downloads with Collector Classic but not the New Collector

PatrickFilyer · ‎04-02-2019

Has anyone else experienced this?

ThomasJones1 · ‎04-03-2019

Hello Patrick,

It would helpful to know a little more of how you are using collector.

1). Are you signing into Collector through Portal for ArcGIS or ArcGIS Online?

2). Do you receive a specific error message when the map fails to download?

3). Is this issue restricted to a particular web map?

Thanks,

Thomas.

PatrickFilyer · ‎04-03-2019

Hello Thomas,

1) Signing in through ArcGIS Online

2) I have used the collector error log to log the error. You can find it at the bottom of this message.

3) The issue occurs on multiple web maps.

Additionally, I came across a similar thread - where Colin Lawrence provides some possibly reasoning behind the errors. It's likely that this is the reason why my maps are failing because I published them from Desktop with Domains (definitely some duplicates). Is there a list of do's and dont's for publishing data? All of our maps are taken offline due to lack of connectivity in the province. I think there needs to be more transparency in regards to what will "break" the new collector. I know its probably more complicated than that but it would help future deployments of offline datasets.

2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:59 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-03, 9:46 AM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 2/5: Loading offline map task.
2019-04-02, 3:54 PM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-02, 3:54 PM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 1/5: Job started.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Error downloading map: Error Domain=com.esri.arcgis.runtime.error Code=6 "Illegal state" UserInfo={NSLocalizedFailureReason=Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureSe... already exists, NSLocalizedDescription=Illegal state, Additional Message=Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureSe... already exists} 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job failed 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 5/6: Fetching feature service infos.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 4/5: Loading online layers.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 3/5: Loading online map.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Progress: 0.08 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 1/5: Job started.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 5/5: Fetching feature service infos.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 3/5: Loading online map.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job started 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 2/5: Loading offline map task.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 4/5: Loading online layers.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Progress: 0.06 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 4/4: Loading online layers.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Progress: 0.04 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 2/4: Loading offline map task.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 3/4: Loading online map.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job started 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 1/4: Job started.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job started 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 2/3: Loading offline map task.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 3/3: Loading online map.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Message 1/3: Job started.
2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - Progress: 0.02 2019-04-02, 3:54 PM [9A6A50E8-53CB-439D-89A8-214FC59A2DC8] - job started 2019-04-02, 3:54 PM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/86e2fdffb6d54318b774db88024923cf/4B04021F-B58B-46CD-A808-B6DB1359DA6C/
2019-04-02, 3:54 PM Found an Exploded Map Package at: file:///private/var/mobile/Containers/Data/Application/0E520A06-9640-4C0C-9C9B-1279D6D05092/Documents/AVGWoodlands@HK1JCkzRlbeqkjjf/maps/6ee3f464dee744c698be4768ca84764f/017F7F5C-B73D-4176-BD9E-12C4C2C15D15/

ColinLawrence · ‎04-03-2019

Patrick,

Your error message is a bit different. Do you happen to use copies of feature layers? See this thread if so.

I wouldnt worry too much about that other thread regarding domains unless you are hitting that specific error. It was a defect with AGOL that has been addressed. The only situation to be careful of is bringing in data from multiple geodatabases which each have a domain with the same name, and publishing as a single service. There is no problem with using the same domain on multiple layers/fields in the same GDB.

Colin

Regards,
Colin

PatrickFilyer · ‎04-03-2019

Hello Colin,

This layer is not a copy.

ColinLawrence · ‎04-03-2019

Do you have the same feature service added to the map twice? Looking in particular at this section of the error message:

Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureSe...already exists, NSLocalizedDescription=Illegal state, Additional Message=Unable to support duplicate feature layers: https://services3.arcgis.com/HK1JCkzRlbeqkjjf/arcgis/rest/services/AVG_Harvest_Trails_2018/FeatureSe...already exists

The same principles apply as would with copied layers; packaging into a runtime geodatabase (going offline) leads to undesirable behavior. If its necessary to display the same data multiple times in different ways, Feature Layer Views are the recommended practice.

Colin

Regards,
Colin

PatrickFilyer · ‎04-03-2019

Not in there twice either. I took it out and re-added it and was able to download the map without error.

Thanks Colin

PatrickFilyer · ‎04-03-2019

Any idea on what can cause this error?

2019-04-03, 2:33 PM [773C7BC4-7B82-4533-A2AA-833A386D9398] - Error downloading map: Error Domain=com.esri.arcgis.runtime.error Code=3018 "The field already exists." UserInfo={NSLocalizedFailureReason=Creator, NSLocalizedDescription=The field already exists., Additional Message=Creator}

ColinLawrence · ‎04-03-2019

Patrick,

Glad you were able to get the original error sorted; I am not sure why the Web Map was thinking the layer was added twice.

In regards to the new error you are seeing, I have not seen that myself before. I dug around at it looks like this may be a quite misleading error message and may have to do with editor tracking fields and not duplicate fields or domains. I would get in contact with Support to further investigate this and if that turns out to be the cause they could attach you to a defect and help with any potential workarounds.

Colin

Regards,
Colin

PatrickFilyer · ‎04-03-2019

Will do,

Thanks Again