AnsweredAssumed Answered

ArcMap 10.4.1 Freezes in Windows 10

Question asked by RBradley on Jan 30, 2018
Latest reply on Sep 25, 2018 by daire_USCSSI

Anybody else having issues with using ArcMap 10.4.1 with a Windows 10 computer? Used ArcMap 10.4.1 with no problems on a computer with Windows 7, but after moving to a new computer with Windows 10 ArcMap started freezing up and becoming unresponsive.  


There doesn't seem to be any pattern or certain tool or process being used when this happens. And it seems to happen even when in the middle of doing something and not just when idle.

First the table of contents will start to flash in and out, and then it just disappears. If you start clicking on in the table of contents when it is flashing in and out, sometimes it stops and you are good. If you don't catch it before it disappears, ArcMap becomes completely non-responsive and you have to use task manager to close it.  

I have mentioned this to ESRI support and they said they weren't sure what is causing this and had me do the typical steps of renaming the folder in app data, etc. But the problem still happens. They then said something about Microsoft Group Policy update checks causing this but offered no solution expect to turn off group policy update checks. Which is something our staff (as with most of you) cant do. 


This issue has caused many hours of lost work and time!! Come on ESRI fix this problem or get Microsoft to!