ARCMap 10.4 crashing when adding basemaps

Discussion created by mz1491 on Jul 26, 2017
Latest reply on Aug 24, 2017 by ANAND.5.C

When I try to add in a base layer, the whole program crashes. I tried clearing cache and unchecked enable hardware acceleration but the problem still persists. I have access to this program through my university, so the program is not installed into the computer, instead I download it each time from my school's website. Is anyone else having these problems or have an suggestions as to how to fix this? Thanks!